Broomy Hill Nursing Home

43 Breinton Road, Hereford HR4 0JY
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9.8 46 Reviews
  • Broomy Hill Nursing Home, Hereford
Nestled in Hereford, Broomy Hill Nursing Home stands as a fully accessible residence spread across two floors, graced with an inner courtyard that bathes its spaces in natural light.

Staffed by a team of dedicated registered nurses and carers, Broomy Hill specialises in an array of care types, including palliative care, nursing care, daycare services, dementia care, residential care, and pre-bookable respite care.

With a profound commitment to personalised care, the team at Broomy Hill ensures that each resident receives individualised attention tailored to their specific needs and preferences. The overarching ethos of the home revolves around fostering a homely environment that prioritises the dignity, privacy, and overall well-being of all residents.

From comforting palliative care to specialised dementia support, Broomy Hill Nursing Home offers a sanctuary where residents can thrive, supported by a compassionate community dedicated to their comfort and happiness.

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Care Provided by Broomy Hill Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Hamill (Manager)
  • Admission Criteria
    • Assessed, private, social service and NHS referrals accepted
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Broomy Hill Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,131 – £2,302
    • Self-Funded Residential Dementia Care £1,131 – £2,302
    • Self-Funded Nursing Care £1,131 – £2,302
    • Self-Funded Nursing Dementia Care £1,131 – £2,302
    • RESPITE Self-Funded Residential Care £1,131 – £2,302
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system.


    Included in Our Weekly Fee:
    Home staffed 24 hours a day
    Meals (breakfast, lunch & dinner), unlimited snacks and drinks
    Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating
    Laundering of bedding, towels, and personal clothing (except dry cleaning)
    Unrestricted use of communal areas
    Cleaning and decoration of rooms
    Maintenance of grounds and gardens
    Wi-Fi access
    Range of in-house activities and external outings (excluding admission fees, if applicable)
    Care and daily assistance in-line with assessment.


    Prices quoted are based on permanent residency, per person per week for single occupancy.
    Prices are subject to an individual care needs assessment and the type of room and services chosen. Prices correct as of January 2025 but are subject to change.
  • (these prices are only a guideline, please contact Broomy Hill Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with their loved ones. All visitors must sign in and out of the home in the visitors book in reception.


  • Parking

  • On-site parking is available for your convenience.


Broomy Hill Nursing Home Reviews (46)

Total of 46, showing 21-40
9.8

Broomy Hill Nursing Home has a Review Score of 9.8 (9.782) out of 10, based on 22 reviews in the last 2 years. Over all time Broomy Hill Nursing Home has 46 reviews.

Overall Experience

  • 29
  • 14
  • 3
  • 0
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Date Published

46
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24

Review from Lou F (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I have constantly been surprised at the depth of genuine care, love and tenderness the staff have shown for our mum since she arrived at Broomy Hill in October 2022. After suffering a life changing stroke, her care really is in the best possible hands. Staff are attentive, knowledgeable
and caring. There's always a positive and friendly atmosphere, despite sometimes challenging circumstances! The newly refurbished day/dining rooms are particularly lovely too. We cannot praise all the staff and the manager enough.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you so much for your kind words and taking time to complete this review. I will pass on your appreciation to the team.


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Review from Julian H (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Broomy Hill for approximately 6 months. I am exceptionally happy with her residing there. She is so lovingly cared for by a staff that consistently deliver kindness, caring and fun combined with a level of service and professionalism that is above and beyond my expectation levels,
which were already set pretty high! I was recommended Broomy Hill Nursing Home by their 'sister' home in Hereford where my father was also really well cared for, I am so pleased that this recommendation was forthcoming. My mother was particularly ill over Christmas and along with this came incredibly high needs and dependency putting pressure on the staff at Broomy Hill, all of which they delivered fantastically and with zero fuss. Knowing my mother is in this type of environment takes so much of the worry out of caring for an elderly family member, something that I am aware so many people struggle with. Thank you, thank you, thank you Broomy Hill.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you for spending time to complete this review. It has been a pleasure caring for your mother over the past 6 months. I will pass on your appreciation and kind words to the team.


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Review from Kelly-anne R (Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle arrived at Broomy Hill Nursing Home Friday 24th. He was moved from another home. I'm happy so far as the staff are getting my uncle out daily in the chair and seems so much happier for it.
I'm so grateful Broomy Hill Nursing Home accepted him.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you so much for spending time to complete a review. Your kind words of appreciation will be passed on to the team.


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Review from Ruth R (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just returned home from six weeks of respite care at Broomy Hill.
No other words, than perfect. Most caring, nothing too much trouble for all the staff. Whilst there, she was treated with warmth and dignity. They provide a very high standard of care.

Reply from Anne-Marie Duggan, Deputy Manager at Broomy Hill Nursing Home

Thank you so much for your lovely words, it was a pleasure to care for your mother.


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Review from David J (Friend of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my old friend, who is now over 90 years old and who, sadly, has a good deal of memory loss and has been diagnosed with dementia. Despite this, he is happy, well cared for and content to be in his placement. His physical appearance belies his age, confirming the standard of care he receives.
His room is tidy, although lacking in homely comforts, as his pictures could be hung, rather than left in his bag. The staff are helpful and responsive to needs, providing a warm environment for all the residents.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you for your feedback. We will certainly liaise with maintenance to ensure your friends pictures are put up, should he wish us to.


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Review from Lynne D (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the amazing staff enough, for all their excellent care and compassion shown to my mum. Mum seems so settled and happy here. The staff are always cheerful and make our family so welcome when we visit Mum. We can relax knowing Mum is in safe hands.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

It is a pleasure to care for your mother. Thank you so much for your kind words and taking the time to complete this review. The team really appreciate your feedback.


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Review from J L (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has only been at Broomy Hill for a couple of weeks, but so far our experience of this nursing home is very pleasing. Everyone from managers to staff have shown us and mum, great support. Every request has been dealt with and nothing is too much trouble. We feel mum is in professional hands.
Wish we had got mum here earlier.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you for spending time to complete a review. Your positive feedback is greatly appreciated and will be passed on to the team.


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Review from Peter R (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother in her final weeks of life was outstanding. She said to me on at least two occasions that, I was not to worry, as she was happy at Broomy Hill and everyone was so kind to her. I didn’t feel uncomfortable leaving her after a visit, because, I knew she was happy and so
well cared for. The staff were always friendly and welcoming when I visited, nothing was ever too much trouble for them. I cannot praise Broomy Hill highly enough and would recommend it to anyone looking for a care home for their loved one.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you so much for completing this review. Your lovely words have touched us all. It was a pleasure to care for your mother and she will be sorely missed.


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Review from Cheryl K (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to thank the new management team and all their staff for helping my mother settle into her new life at Broomy Hill, under difficult personal circumstances. My mother lost her sight very suddenly last year and with her increasing dementia, gets unsettled very quickly. The staff are helping her
to manage what is a great change in her life, with great care and consideration. They keep me well informed and when I visit, Mum is always positive about the care she is given.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you for your review. It is very much appreciated by the team, to have such positive feedback.


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Review from M H (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since things have relaxed re covid, it's been lovely to have our visit inside the home either in Dad's room or the day room. The staff are lovely, always kind and respectful. Dad seems settled and content.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you for spending time to complete a review. Your feedback is very much appreciated and will be passed on to the team.


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Review from Marie L (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming and managed very well through the epidemic.

Reply from Nicola Oldham, Home Manager at Broomy Hill Nursing Home

Thank you for spending time to complete the review. Your feedback is very much appreciated and will be passed on to the team.


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Review from M H (Friend of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by how the nurses look after each person with kindness and care, each one having different problems; therefore, they need loving care. I have experienced this for myself, they have a difficult job, and they do it very well.

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Review from Patricia M (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the wonderful, kind, caring and helpful staff at Broomy Hill. Staff in all roles at every level were helpful, respectful, and considerate. My mother was so well looked after by people who clearly understood her sad and challenging condition. The residents are treated with
such dignity.

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Review from K M (Son of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, patience and understanding of the staff were faultless in looking after Mam who was suffering greatly from dementia with Lewy bodies causing her to be abusively angry most of the time. They were kind and sympathetic not only to her but also supportive of the whole family. Thank you all.

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Review from G H (Husband of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only complement all members of staff for their excellent standard of care and commitment to all the residents. It feels homely and this is transmitted to the residents.

Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home

Thank you for your very kind comments regarding the care that your wife receives at Broomy Hill. I will pass your kind words of thanks on to the staff and look forward to seeing you soon. Regards, Mandy.


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Review from D V (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The general care is good but finding detailed answers to questions difficult.

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Review from Annette I (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On arrival, greeted by friendly staff. Always happy to answer any questions you may have. Their attention to mum is good. Overall, the environment is friendly, although décor could do with improving to a little more stimulation for the residents. I am very happy mum is well looked after.

Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home

Dear Annette,
Thank you for your very kind comments regarding the care being provided at Broomy Hill and I will ensure that this is passed on to the staff, Regards Mandy.


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Review from David G (Husband of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered Broomy Hill Nursing Home in July 2017 with vascular dementia. She remained until her death in September 2018. This nursing home deals with patients who generally have the most severe problems, and therefore the staff have a more demanding job. They do this with patience and understanding.
I have visited over 400 times and have respect for the work they do and gratitude for the care and affection shown to my wife.

Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home

Dear David, Thank you for your very kind words regarding the care that is provided at Broomy Hill Nursing Home. Kind Regards, Manager.


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Review from J S (Son of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Broomy Hill for many years and has always been treated with love and respect. She is kept clean and tidy, all the staff are kind and caring.

Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home

Thank you for your very kind comments regarding the care and kindness of the staff that your mother receives whilst at Broomy Hill. I will endeavour to ensure that your compliments are passed on and look forward to your next visit.


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Review from Leonard John F (Husband of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Broomy Hill for the past 4+ years. At first she was mobile and able to hold simple conversation. She is now confined to her chair or bed. The care she gets is good now, if not better.

Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home

Thank you for your very kind words, Mr Fisher. It gives us great joy to be able to provide care to your wife and look forward to your next visit. Regards, Mandy.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Broomy Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Broomy Hill Nursing Home is calculated as follows: ( (204 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 257 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broomy Hill Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 02 Mar 2025

We are welcoming new residents on both a permanent and short-term basis. A range of bedroom types are available.


Awards / Recognitions (0)

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Meet the Team (8)

Julie

Julie Hamill

Job Title: Manager

Joined: 2023

With over 25 years of experience as a qualified general nurse, my career began as a district nurse, followed by advanced practice roles. I have worked in GP surgeries and urgent care centres before transitioning into care home management.


Originally from Liverpool, I moved away when my daughter left for university, although my heart remains connected to my beloved city. Four years ago, my husband and I, along with our two dogs, decided to settle in Hereford after years of living a nomadic lifestyle. We now enjoy a more rooted life, cherishing the time spent with our two grandchildren, who keep us active and youthful.


My passion lies in providing quality care for older adults, especially those living with dementia. I find great fulfilment in stepping away from the desk and working directly alongside my dedicated team.


Since joining Ashberry in August 2023, I have felt immensely proud to be part of this exceptional team. I am excited about the future and look forward to leading Broomy Hill towards continued excellence in care.


Annie

Annie

Job Title: Clinical Lead

Having worked for several years in similar roles, my knowledge and experience helps to guide families through what can be a very difficult time in their lives. I’m very passionate about nursing and always strive to provide exceptional standards of care in the safest of environments.


I really enjoy my role, helping residents in their day-to-day living. The home is very friendly and we ensure everyone feels like they are home-from-home and living with one big happy family.


Amy

Amy Clay

Job Title: Day Care Manager

Joined: 2021

I'm Amy Clay, the dedicated and passionate Day Care Manager at Broomy Hill. With a heart full of warmth, I strive to provide exceptional care and support to our residents. As Day Care manager, I focus on networking, developing relationships, and planning engaging activities tailored to our resident's unique needs. Witnessing the positive impact we make on their lives brings me unparalleled joy. I bring valuable experience from my time as a Home Admin at Ashberry head office and hold a degree in Health & Social Care, which has equipped me with valuable insights into our residents' needs.

I firmly believe in the transformative power of exercise for physical and mental well-being. I have dedicated myself to promoting exercise as a means of improving overall well-being. Beyond my professional life, I enjoy immersing myself in diverse cultures and have developed a global perspective from living in Australia and Spain. My French bulldog, Franklin, holds a special place in my heart. I am driven by my passion for enriching lives and fostering a caring community, ensuring that your loved ones receive the utmost care, compassion, and support at Broomy Hill Day Care. Together, we can embark on a journey that brings meaning, comfort, and fulfilment to their lives.


Christine

Christine

Job Title: Team Leader

Joined: 2001

I have worked for Ashberry for 21 years and have 28 years’ experience in residential and nursing care. During my time with Ashberry I have worked my way from Care Assistant to Deputy Manager at our sister home Holmer Court. My role currently at Broomy Hill is Team Leader, I love being able to give the best quality care to our residents here.


Elina

Elina

Job Title: Nurse

With 13 years experience as a nurse I was excited to join the team at Broomy Hill. I enjoy improving the quality of life for our residents and think of them like my family.


Megan

Megan

Job Title: Care Assistant

Joined: 2021

I am new to the team here at Broomy Hill and currently studying my Level 4 in Health and Social Care with aspirations to become a nurse one day. It is a friendly and welcoming environment here and I enjoy being part of the resident's lives and part of the Broomy Hill family.


George

George

Job Title: Care Assistant

Every day, I'm honoured to provide hands-on support and companionship to our residents. Whether it's helping with daily tasks or simply sharing a smile, I'm dedicated to making a positive difference in their lives. Together with our team, we're creating a warm and nurturing environment where everyone feels valued and cared for.


Nandi

Nandi

Job Title: Nurse

Joined: 2020

I've dedicated nearly 15 years to nursing, starting in Zimbabwe before finding my place at Broomy Hill. Each day, I bring compassion to my interactions with residents, finding fulfilment in their smiles and gratitude. To aspiring nurses, I urge you to embrace the rewarding nature of care work and the genuine appreciation from residents. I'm grateful for the opportunity to make a difference here, and I look forward to continuing to enrich lives at Broomy Hill.