I have nothing but praise for the wonderful, kind, caring and helpful staff at Broomy Hill.
Patricia M (Daughter of Resident)
She is so lovingly cared for by a staff that consistently deliver kindness, caring and fun
Julian H (Son of Resident)
I can't recommend enough. The care staff are excellent. The team is consistent
Shaunagh G (Daughter of Resident)
Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system.
Included in Our Weekly Fee:
Home staffed 24 hours a day
Meals (breakfast, lunch & dinner), unlimited snacks and drinks
Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating
Laundering of bedding, towels, and personal clothing (except dry cleaning)
Unrestricted use of communal areas
Cleaning and decoration of rooms
Maintenance of grounds and gardens
Wi-Fi access
Range of in-house activities and external outings (excluding admission fees, if applicable)
Care and daily assistance in-line with assessment.
Prices quoted are based on permanent residency, per person per week for single occupancy.
Prices are subject to an individual care needs assessment and the type of room and services chosen. Prices correct as of January 2025 but are subject to change.
Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with their loved ones. All visitors must sign in and out of the home in the visitors book in reception.
On-site parking is available for your convenience.
Broomy Hill Nursing Home has a Review Score of 9.8 (9.782) out of 10, based on 22 reviews in the last 2 years. Over all time Broomy Hill Nursing Home has 46 reviews.
Review from Christopher W (Brother of Resident) published on 4 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home
I am most grateful for your very kind comments regarding the staff at Broomy Hill Nursing Home and look forward to your next visit, Kind Regards Mandy.
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Review from B B (Friend of Resident) published on 23 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home
Dear Beverley,
Thank you for your very kind comments regarding your visit to Broomy Hill. I will ensure that these will be passed on to the staff and look forward to your next visit. Kind Regards, Mandy.
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Review from Sarah W (Niece of Resident) published on 22 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mandy Fraser, Manager at Broomy Hill Nursing Home
Dear Sarah, I am most grateful to you for your kind comments regarding the care received by your Aunt at Broomy Hill. I will ensure that all staff are made aware and look forward to seeing you soon. Kind Regards, Mandy
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Review from Susan S (Daughter-in-law of Resident) published on 19 July 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Sheila H (Wife of Resident) published on 19 July 2017
Submitted via Postal Card •
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4.0 out of 5
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Review from Leonard John F (Husband of Resident) published on 19 July 2017
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 9.8 (9.782) out of 10 for Broomy Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.782 for Broomy Hill Nursing Home is calculated as follows: ( (204 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 257 Ratings = 4.782
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broomy Hill Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Mar 2025
We are welcoming new residents on both a permanent and short-term basis. A range of bedroom types are available.
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Job Title: Manager
Joined: 2023
With over 25 years of experience as a qualified general nurse, my career began as a district nurse, followed by advanced practice roles. I have worked in GP surgeries and urgent care centres before transitioning into care home management.
Originally from Liverpool, I moved away when my daughter left for university, although my heart remains connected to my beloved city. Four years ago, my husband and I, along with our two dogs, decided to settle in Hereford after years of living a nomadic lifestyle. We now enjoy a more rooted life, cherishing the time spent with our two grandchildren, who keep us active and youthful.
My passion lies in providing quality care for older adults, especially those living with dementia. I find great fulfilment in stepping away from the desk and working directly alongside my dedicated team.
Since joining Ashberry in August 2023, I have felt immensely proud to be part of this exceptional team. I am excited about the future and look forward to leading Broomy Hill towards continued excellence in care.
Job Title: Clinical Lead
Having worked for several years in similar roles, my knowledge and experience helps to guide families through what can be a very difficult time in their lives. I’m very passionate about nursing and always strive to provide exceptional standards of care in the safest of environments.
I really enjoy my role, helping residents in their day-to-day living. The home is very friendly and we ensure everyone feels like they are home-from-home and living with one big happy family.
Job Title: Day Care Manager
Joined: 2021
I'm Amy Clay, the dedicated and passionate Day Care Manager at Broomy Hill. With a heart full of warmth, I strive to provide exceptional care and support to our residents. As Day Care manager, I focus on networking, developing relationships, and planning engaging activities tailored to our resident's unique needs. Witnessing the positive impact we make on their lives brings me unparalleled joy. I bring valuable experience from my time as a Home Admin at Ashberry head office and hold a degree in Health & Social Care, which has equipped me with valuable insights into our residents' needs.
I firmly believe in the transformative power of exercise for physical and mental well-being. I have dedicated myself to promoting exercise as a means of improving overall well-being. Beyond my professional life, I enjoy immersing myself in diverse cultures and have developed a global perspective from living in Australia and Spain. My French bulldog, Franklin, holds a special place in my heart. I am driven by my passion for enriching lives and fostering a caring community, ensuring that your loved ones receive the utmost care, compassion, and support at Broomy Hill Day Care. Together, we can embark on a journey that brings meaning, comfort, and fulfilment to their lives.
Job Title: Team Leader
Joined: 2001
I have worked for Ashberry for 21 years and have 28 years’ experience in residential and nursing care. During my time with Ashberry I have worked my way from Care Assistant to Deputy Manager at our sister home Holmer Court. My role currently at Broomy Hill is Team Leader, I love being able to give the best quality care to our residents here.
Job Title: Nurse
With 13 years experience as a nurse I was excited to join the team at Broomy Hill. I enjoy improving the quality of life for our residents and think of them like my family.
Job Title: Care Assistant
Joined: 2021
I am new to the team here at Broomy Hill and currently studying my Level 4 in Health and Social Care with aspirations to become a nurse one day. It is a friendly and welcoming environment here and I enjoy being part of the resident's lives and part of the Broomy Hill family.
Job Title: Care Assistant
Every day, I'm honoured to provide hands-on support and companionship to our residents. Whether it's helping with daily tasks or simply sharing a smile, I'm dedicated to making a positive difference in their lives. Together with our team, we're creating a warm and nurturing environment where everyone feels valued and cared for.
Job Title: Nurse
Joined: 2020
I've dedicated nearly 15 years to nursing, starting in Zimbabwe before finding my place at Broomy Hill. Each day, I bring compassion to my interactions with residents, finding fulfilment in their smiles and gratitude. To aspiring nurses, I urge you to embrace the rewarding nature of care work and the genuine appreciation from residents. I'm grateful for the opportunity to make a difference here, and I look forward to continuing to enrich lives at Broomy Hill.
