The staff went above and beyond to make her as happy and comfortable
Shirley D (Daughter of Resident)
she looked beautiful with her hair and nails done, in a clean and tidy room,
A M (Relative of Resident)
you were there with valuable advice and always ready to listen
Melanie E (Daughter of Resident)
Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.
However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.
There is plenty of off-road parking on site.
Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Hampton Grange Nursing Home has 71 reviews.
Review from N S (Son of Resident) published on 17 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for the kind words and wonderful review. The team at Hampton Grange go out their way to ensure we meet the needs of each of our residents, I am so happy that you have got to witness this first hand. Nothing makes me prouder than hearing that your mum is at her happiest when she is with us.
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Review from Beverley B (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you for your lovely review. We are delighted to hear you are happy with the loving and supportive environment we have created at Hampton Grange. I will share your feedback with the team who will be overjoyed with your kind words!
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Review from Sue L (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your kind words and recommendation! We're delighted that your dad is happy and well cared for at Hampton Grange. Our team takes great pride in providing compassionate care and it's lovely to know you feel supported. Thank you for sharing your experience!
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Review from Clare W (Daughter of Resident) published on 15 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rebecca Protheroe, Home Manager at Hampton Grange Nursing Home
Thank you so much for your glowing five-star review of Hampton Grange Nursing Home! We are delighted to hear that your father has received such dedicated and respectful care from our team. Our staff are committed to providing the highest level of care, attention and support to our residents and your kind words truly mean a lot to us. It's wonderful to know that our hard work has made a positive impact on your father's well-being and your family's peace of mind. We are grateful for your appreciation and will continue to strive for excellence in all that we do.
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Review from M G (Brother of Resident) published on 29 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Trish McCaffrey, Interim Home Manager at Hampton Grange Nursing Home
Thank you for your lovely review. We were so pleased to hear that you enjoyed your visit and that our team made you feel welcome. It's wonderful to know that your sister is comfortable in her room and that you appreciate the care and attention provided. We look forward to welcoming you back to Hampton Grange Nursing Home!
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Review from K S (Wife of Resident) published on 24 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Trish McCaffrey, Interim Home Manager at Hampton Grange Nursing Home
Thank you so much for your wonderful 5-star review of Hampton Grange. We are delighted to hear that you have had a positive experience with us and that you feel confident in the care your husband is receiving. At Hampton Grange, we strive to create a supportive and nurturing environment for our residents, and it's heartening to know that our entire team, from management to nurses and carers, has made a meaningful impact on your husband's life and stay here. Your kind words mean a lot to us, and they inspire us to continue delivering the highest standard of care.
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Review from Bridget T (Sister of Resident) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Trish McCaffrey, Interim Home Manager at Hampton Grange Nursing Home
Thank you for your kind review and for sharing your positive experience about Hampton Grange. We are delighted to hear that your brother is very happy here and that you enjoy your visits with him. It is especially gratifying to know that our staff consistently provide excellent care and always treat him with dignity. Your feedback means a lot to us as we strive to create a supportive and respectful environment for all our residents. If there is anything we can do to make your brother's experience even better, please don't hesitate to let us know.
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Review from M M (Daughter-in-law of Resident) published on 23 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Trish McCaffrey, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to share your positive experience at Hampton Grange Nursing Home. We truly appreciate your kind words and feedback. We're delighted to hear that your father-in-law is receiving exceptional care and attention from our dedicated team. Ensuring his comfort, happiness, and well-being are our top priorities, and we're thrilled to know that he is very happy and well cared for during his time with us. Our staff take great pride in providing personalised and compassionate care to all our residents, and we're glad to hear that your father-in-law has formed special bonds with members of our team. We will pass on your compliments to the carers, cleaner, and all staff members who have made a positive impact on his experience at our home. Thank you again for entrusting your father-in-law's care to us at Hampton Grange Nursing Home.
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Review from Sue B (Sister of Resident) published on 2 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
We're thrilled to hear that your brother is happy at Hampton Grange! Thank you for your kind words and trust in our care. It's our pleasure to provide exceptional service to your brother.
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Review from S A (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you for sharing your positive experience and for entrusting us with the care of your mum at Hampton Grange Nursing Home. We're delighted to hear that you find our approach informative and relaxing. Ensuring the well-being and comfort of our residents and their families is our utmost priority and we're grateful for your feedback. If you have any questions or need further assistance, please feel free to reach out to us. We're here to support you and your mum every step of the way.
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Review from Brian M (Son-in-law of Resident) published on 23 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to share your kind words about Hampton Grange! We truly appreciate your positive feedback and are delighted to hear that you find the care exceptional. Ensuring that your father-in-law receives the best treatment and experiences excellent care is our top priority. We're thrilled that you find the home warm and welcoming, and we're especially pleased to hear that you enjoy the quality of our food.
Your feedback is invaluable to us, and we are grateful for your trust and support.
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Review from Joy C (Niece of Resident) published on 29 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for your review. We're delighted to hear that your aunt seems happy and well cared for at Hampton Grange. It's heartening to know that all staff appear very friendly and approachable, contributing to a positive and welcoming atmosphere.
We appreciate your trust in us to provide excellent care, and we're committed to maintaining the high standards that have made your aunt's experience so positive.
Thank you again for taking the time to share your feedback.
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Review from Julie G (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to share your positive experience of Hampton Grange Nursing Home. It warms our hearts to know that your father is happy and comfortable. Providing a comfortable and welcoming environment for our residents is one of our top priorities.
We greatly appreciate your kind words about our staff. It's truly heartening to know that they have been wonderful, friendly, supportive, and kind.
Receiving an A* from you is a fantastic compliment, and we are grateful for your trust in us.
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Review from Grant H (Son of Resident) published on 13 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for your heartfelt and kind words about your experience at Hampton Grange. We truly appreciate your feedback and are delighted to hear that you found our care home excellent. It warms our hearts to know that the care and compassion provided by our staff meant so much to you. Your words reaffirm our commitment to providing the highest level of care and support to all our residents.
We wish you and your father all the best in your future endeavours. If there's ever anything we can do for you or your family in the future, please don't hesitate to reach out.
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Review from D S (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you from the bottom of our hearts for taking the time to share your uplifting 5-star review of Hampton Grange Nursing Home. We are overjoyed to hear that your dad has settled in so well and that our wonderful staff played a significant role in making him feel welcome and comfortable in his new home.
It brings us immense joy to know that your dad enjoys the freedom to go out for a walk whenever he wants. At Hampton Grange, we understand the importance of maintaining a sense of independence and autonomy, and we are more than happy to provide the flexibility for him to do so.
If there is anything specific you would like us to know or if you have any suggestions for further improvement, please don't hesitate to share them with us. Your feedback is invaluable and helps us continually enhance the living experience for all our residents.
Thank you again for choosing Hampton Grange Nursing Home for your dad's care.
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Review from Jane H (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mum is receiving at Hampton Grange. The care and services we deliver to our residents and families are extremely important to us so your feedback means a great deal. I am delighted that you have felt supported by myself and my team.
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Review from Ruth O (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
We are pleased that you are happy and Mum is settled at Hampton Grange. We appreciate you taking the time to leave this review.
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Review from Dan S (Ex Family Member) published on 13 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for your wonderful review of Hampton Grange! We are thrilled to hear that you found our home lovely and that our staff went above and beyond to provide excellent care. The beautiful views of the river from some of the rooms certainly add to the pleasant atmosphere.
Your recommendation means the world to us, and we appreciate your kind words. We will continue to strive for excellence in providing
exceptional care and ensuring that Hampton Grange remains a place where residents feel happy and well cared for.
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Review from David L (Resident) published on 23 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you for your review David - this means the world to me and my team.
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Review from Leslie P (Cousin of Resident) published on 20 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home
Thank you so much for taking the time to leave us this 5-star rating. We are ever so grateful.
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The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (228 Excellents x 5) ) ÷ 228 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.
Job Title: Staff Administrator
Joined: 2023
Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.
She is accountable for our staff inductions and administration.
Job Title: Customer Administrator
Joined: 2023
Kelly is the front-of-house and customer administrator for the home.
Job Title: Chef
Lori is a Chef at Hampton Grange and Gwen Walford.
Job Title: Maintenance
Joined: 2024
David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.
David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.
Job Title: Head Houskeeper
Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.
