Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
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10 71 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.

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Care Provided by Hampton Grange Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Protheroe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Hampton Grange Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £900
    • Self-Funded Nursing Care from £900
  • (these prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.


  • Parking

  • There is plenty of off-road parking on site.


Hampton Grange Nursing Home Reviews (71)

Total of 71, showing 21-40
10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Hampton Grange Nursing Home has 71 reviews.

Overall Experience

  • 64
  • 5
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  • 0

Date Published

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Review from C P (Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy.

Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home

Thank you for this 5-star review of Hampton Grange Nursing Home. We want nothing more than for you to be happy living here, so this is wonderful to read.


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Review from Margot M (Friend of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My long-term friend (over 60 years) is very comfortable here - loves the food. The staff are always helpful and patient and comforting.

Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home

Margot, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We're happy to hear that your friend (what an amazing friendship) is receiving such great care at Hampton Grange. I will pass on your kind comments to the whole team.


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Review from Kate C (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care my mum has received for over 12 months in Hampton Grange. Mum is very happy here and the staff are all excellent in caring for Mum and meeting all her needs. Would definitely recommend this home.

Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home

Its our pleasure to care for her and we really appreciate you taking the time to leave this feedback. Thank you.


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Review from L A (Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and helpful. We are lucky that activities are provided to suit most residents' needs. Weekly trips to garden centres and other outlets offer a variety of entertainment, for most weeks there are opportunities for garden centres which also offer a variety of clothes to try out and
purchase. Carers are willing to provide personal care (re. feet and hands) to a high standard. All staff can make independent choices and luckily there is a variety so that it does not become monotonous. We are lucky to have a helpful laundress who can search for "lost" items and often stops for a chat. Staff are very efficient at answering my call bell.

Reply from Louise Craddock, Home Manager at Hampton Grange Nursing Home

Thank you for your open and honest review, this means so much to us as we do our best.


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Review from Shirley D (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few weeks of her life at Hampton Grange and I could not have wished for her to be at a better home. The staff went above and beyond to make her as happy and comfortable as possible. Also, her family were accommodated when possible and made to feel welcome by all. The staff and
management were amazing and we could not thank you all enough. Thank you.

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Review from Dawn H (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was here for just over 6 weeks and whilst here we felt that he was given the best care, the carers looked after my dad with dignity and respect, they went above and beyond to make his last few weeks as comfortable as possible to make his last few weeks as comfortable as possible, and were always
happy to do anything for dad, they also made me and mum always feel welcome.

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Review from Lucy M (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been excellent. Food and everyone has been outstanding. Thanks to one and all.

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Review from Tammy Q (Friend of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing, friendly, warm team led by very good management. Thank you for looking after my friend.

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Review from A M (Relative of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became impossible to give my partners mother the palliative care she needed at home, she went to Hampton Grange. The warm welcome and tender and loving care she received there from all the staff were impressive. Despite the pressures of Coivd, they managed to make her feel at home, and they
enabled us to talk to her regularly on the phone. When the end was near, they made arrangements so all could visit, and it was then I saw how gentle and kind they were. Despite her frailly, she looked beautiful with her hair and nails done, in a clean and tidy room, which she loved with its view of the garden and river. She had told me how delicious the food was, even though she could eat little. I cannot recommend Hampton Grange enough, and it is the sort of place I would like to go if it became necessary.

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Review from Adrian S (Son of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent care and nursing home.
Superb staff and management.
Very good food reported by my dad.
The home is welcoming, comfortable and very clean.
A perfect choice for all reasons.

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Review from Joanna L (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in the home for five weeks, but from day one, I knew he was in the best place! The management team and staff are extremely amiable and helpfully; they are always there to talk to and keep me up to date with Dads progress with texts and photos. All his needs are catered for. As
a family, we are happy with the care Dad receives, the staff and manager are compassionate, thoughtful and care for us as well as Dad.

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Review from Danita H (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Grange nursing home has surpassed all of our expectations, the extraordinary levels of care and support they have shown our Dad since moving in two years ago are second to none. The manager has gone above and beyond with his organisational skills, his knowledge, professionalism, empathy and
his personality exudes all of these qualities, all of this overflows when caring for all of his residents, staff and families. The administration staff are caring, very respectful and show so much support, they always made time for our Dad especially, when his dementia became worse; they helped keep him calm. The caring nursing staff should be commended for their amazing ability to understand their resident's needs and care for them as if they were their own family. The staff take time to get to know each resident and assess all their personal and emotional needs, and we are forever and extremely grateful to everyone for making our Dad's stay the most loving and supportive second family. We couldn't have chosen a more suitable, friendly, caring home.

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Review from Melanie E (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I would like to say thank you, showing my dad such kindness, grace and love for the time he was in your care. Also in my hour of need, which meant so much to me and my family. Your presence in our lives has meant so much, and people like you are a reminder that kindness does exist in the world.
During the most challenging time of our lives, you were there with valuable advice and always ready to listen. Your compassion, optimism and kindness do not go unnoticed. Thank you form the bottom of our hearts. You are all a shining example to all who cross your path.

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Review from Diann T (Wife of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank everyone for the care they gave my husband for more than two years. He was always clean-shaven, tidy, and plenty of good meals. All staff were very kind, attentive, nothing was too much trouble. He liked bingo, exercise 'sometimes', also loved bird shows, music, TV and any entertainment.
I am very grateful for his care.

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Review from Stacey H (Granddaughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff for the last two years have been amazing with my grandad. Kept us informed of any changes to my grandad. It is like one big family. Nothing was ever too much trouble. Grandad seemed very happy. The staff were always by my grandad's side right to the time of his passing. The staff informed
us what was going on and what actions were to be taken after he passed. I would recommend this home to anyone.

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Review from Christine A (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Hampton Grange in May 2020 for respite care. She was well looked after and happy. During this difficult time, we were able to Skype her and later visit her. The staff kept me informed at every stage. After she was admitted to hospital and in my battle to get her home, the support given
to me by the manager was outstanding. In her last days, her family were able to visit her and say their goodbyes keeping everyone safe. Even the funeral directors commented on the respect and care given to Mum when they collected her had never been seen before.

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Review from L S (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled really well into Hampton Grange. All the staff are very caring, and communication with them is excellent. During these difficult times with covid19, they have kept me informed of how Mum is. I was absolutely delighted to receive photos of Mum in the post during the lockdown. I would
highly recommend Hampton Grange.

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Review from M B (Husband of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the staff and conditions. All the family are pleased with things here.

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Review from J J (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hampton Grange for around four weeks. She loves the staff, they are very friendly. There is a lot of care here mum wants for nothing, the staff are amazing, and nothing is too much trouble. They go above and beyond. The home is clean, and lots of activities and the food mum says
is lovely.

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Review from Doreen N (Wife of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Hampton Grange for 18 months and he is well cared for and all the staff are very kind to him and the amount of work they have to do they all deserve a medal.
Although my husband has dementia and the staff always go the extra mile to encourage him to be active and engaged. When
I visit I am always welcomed with a smile and give me an update of how my husband is. Thank you all.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (228 Excellents x 5) ) ÷ 228 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager

Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.


Lyndsey

Lyndsey Jones

Job Title: Staff Administrator

Joined: 2023

Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.


Kelly

Kelly Pulling

Job Title: Customer Administrator

Joined: 2023

Kelly is the front-of-house and customer administrator for the home.


Lori

Lori Murariu

Job Title: Chef

Lori is a Chef at Hampton Grange and Gwen Walford.


David

David Morris

Job Title: Maintenance

Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.


Magdalena

Magdalena Wieckowska

Job Title: Head Houskeeper

Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.