Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
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10 71 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.

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Care Provided by Hampton Grange Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Protheroe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Hampton Grange Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £900
    • Self-Funded Nursing Care from £900
  • (these prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.


  • Parking

  • There is plenty of off-road parking on site.


Hampton Grange Nursing Home Reviews (71)

Total of 71, showing 41-60
10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Hampton Grange Nursing Home has 71 reviews.

Overall Experience

  • 64
  • 5
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  • 0

Date Published

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Review from Den (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always behaved in a professional, courteous manner. They were supportive and understanding at a difficult time and were welcoming and attentive, providing feedback and offering advice as requested.

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Review from T J N (Friend of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know the care and effort put in, I know that the costs for 24 care can be daunting but I do think it is a very hard task set for the care industry. The team will always do what you need doing and they listen. Very Impressed, thank you to everyone concerned.

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Review from Sarah J (Niece of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is a lovely home but I'm very disappointed in the standard of care which the home provides. My Aunty lived at the home for a couple of years. When visiting you could walk into the building as the family knew the door code which I believe is wrong.
The staff are rude to some of the residents who
I believe to have dementia, making them sit down. They have a right to walk up and down the corridors.
A member of staff was on her phone at about 6:30 pm when I came to visit, the staff were all sat down on phones or putting makeup on.
This is a lovely home but the management is not trying and needs looking at. My aunty waited to go the toilet for a while. Some of the staff were lovely. I didn't like the way a member of staff spoke to a member of staff older than her.
The home needs to improve its care side. The boards on the rooms had residents details on for people to read walking by.
The food and drink are the best and lovely.

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Review from Cecilia C (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There are not enough members of staff. Handover between groups of staff is inefficient. The accounts department makes mistakes and are difficult to contact.
Residents should have more stimulating activities.
It is often difficult to find a member of the nursing staff if you have any queries regarding
your relative. Surely for the safety of the residents there should be a member of staff in the lounge/conservatory and or dining room at all times.
Dad's hearing aid and glasses have both disappeared.


The staff that are on duty when I go to visit are kind and caring.


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Review from A P (Granddaughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been at the Home for some time now and is really enjoying it, her bedroom and the other rooms in the home are decorated beautifully and always very clean. The grounds and surroundings are very impressive, it feels very grand and special when you arrive. And the staff and the care
that they provide don’t let it down either. Everyone is very kind and caring and friendly to the residents and the visitors. I would recommend that anyone looking for care for a loved one comes and has a look around Hampton Grange.

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Review from Daria W (Granddaughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad seems very happy in this house.
The staff are always very helpful and kind, very professional and well trained.
The place is kept clean and tidy.
The food looks very nice and it tastes delicious (I have been offered lunch once so had a chance to try it out.)
Overall I would definitely
recommend this place for your loved ones to stay.

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Review from Silke E (Great-Niece of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, kind yet very professional. I have my mind at rest leaving my great-aunt in their care. Activities keep her occupied and happy according to her the food is great which means she will enjoy her food and therefore giving me more peace of mind. Thank you for all your effort and
card.

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Review from J E (Granddaughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather is enjoying his time here at Hampton Grange, he thanks us for finding him such a lovely home.
He enjoys many of the activities they organise and we have been on several outings together which is lovely.
We can always talk to the manager or a senior staff member when we want to and take
part in the care planning for my Grandfather.
I would certainly recommend Hampton Grange.

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Review from Richard V (Grandson of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I come to Hampton Grange twice a week to visit her Grandfather. We have never had any complaints. The food always looks very nice and there is always a good choice. The home is a pleasure to visit, always very clean and looked after. The staff are very caring and always professional
and respectful.

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Review from G K (Great-Niece of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and am really happy with their happy, kind and caring attitude. The computer games, trips out, nail painting and other activities are fantastic. My aunt says the food is excellent and she is rather fussy.

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Review from C L (Grandson of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely home, probably the best I've ever been in! It's warm and bright and has large rooms and there are very any smells everyone that lives here is treated with love and respect.
The staff are to be commended.

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Review from D L (Partner of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at Hampton Grange for over eighteen months now, having previously been at another local care home where he was very unsettled. He is now content and has a lovely room with outlooks over the treetops to the river below. This is his world as he does not mix easily with other residents
and never joins in any social activities, but the staff respect this. I know he is safe and well looked after and the Grange will always contact me if there is a problem. The home is clean and welcoming; staff are attentive and friendly if a bit thin on the ground at times. My only criticism is that training levels could be improved where personal care is concerned. Teeth and dentures are not always cleaned and finger nails left uncut and dirty. In conclusion, I have to say that I have investigated many other local Care/Nursing homes and very few come up to the standard of Hampton Grange. I wouldn't hesitate to recommend it to others.

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Review from J B (Daughter of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with the care my mother receives but I have a few minor niggles.
1. Items of clothing often go missing.
2. Overall the care is good but sometimes depending on what staff are on duty, it can be poor.
3. Would really like coffee/tea facilities for visitors but understand this could
be a hazard.
4. Would appreciate a private room if a few people are visiting as there is nowhere to sit and no privacy.

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Review from Kevin M (Son of Resident) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful my mum is so happy, it's clean and always smells fresh in the home. My mother is a smoker but no covered area to go outside and smoke which is a problem when wet or cold. Car parking can be a problem at certain times of the day. Overall I am very happy with Hampton Grange staff
and care my mum receives.

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Review from Marg B (Daughter of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was the main carer to my lovely Mum who's personality changed due to dementia. I ended up exhausted and only wanted somewhere nice for a week or two to give me a break. Due to her health deteriorating it was advised she went into care permanently. This was an upsetting time but Hampton Grange Staff
helped us both and I became her daughter instead of her carer. They sang with her, invited her to activities and to the theatre. Her memory was poor and to help her, they provided a memorabilia (photos) which enabled her to communicate.
The home provided a 'person-centred care plan', and the staff involved not only mum but her family too. This identified her 'likes' and 'dislikes', meals, care, TV programmes, Music and entertainment. (all activities of daily living). My mum received quality care and we were all made to feel welcome and able to visit at any time. When Mum passed away, they were very sensitive and kind.
Thank you to Hampton Grange staff.

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Review from Rosaline M (Friend of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent although paying a month in advance is a harsh ask.
Accounts department at headquarters are difficult to deal with, very trying at times, especially when there are continuous mistakes.

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Review from Ben (Grandson of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is currently a resident in Hampton Grange nursing home. Whenever possible I try to visit her at least once per week. She always seems very happy and well cared for and mentions the day activities to me and about how she enjoys them.

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Review from David J (Son of Resident) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is excellent and her special dietary needs are met. The Home is clean and tidy. All the staff are friendly and helpful with respect to my mother.
However, the Accounts Department in head office is not very efficient and not very helpful when there is a problem. I have given up contacting them
directly and speak to office staff in Hampton Grange.

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Review from Harry John D (Brother of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've always found the staff very approachable and friendly and they seem to look after the residents very well. I think they do a difficult job very well. The food seems good, facilities good, I do often wonder if there are enough activities going on though.

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Review from William N (Husband of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I can see, given the amount of staff there, the care is very good. Often understaffed which is disappointing. The food is excellent. Now and again the cleanliness isn't perfect but I think this is due to the staffing.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (228 Excellents x 5) ) ÷ 228 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager

Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.


Lyndsey

Lyndsey Jones

Job Title: Staff Administrator

Joined: 2023

Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.


Kelly

Kelly Pulling

Job Title: Customer Administrator

Joined: 2023

Kelly is the front-of-house and customer administrator for the home.


Lori

Lori Murariu

Job Title: Chef

Lori is a Chef at Hampton Grange and Gwen Walford.


David

David Morris

Job Title: Maintenance

Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.


Magdalena

Magdalena Wieckowska

Job Title: Head Houskeeper

Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.