Hampton Grange Nursing Home

48/50 Hampton Park Road, Hereford HR1 1TH
Submit a Review
10 71 Reviews
  • Hampton Grange Nursing Home, Hereford
Located in magnificent countryside in a highly sought-after area on the outskirts of Hereford, Hampton Grange has an outstanding reputation for offering exceptional standards of nursing care at a time when it matters most. The highly experienced and qualified staff are available 24 hours a day, providing the support, care and compassion needed. With 42 residential places available, they are able to provide tailored and specialist care which enables residents to achieve their potential and enjoy a more fulfilling lifestyle.

All prospective residents are welcome within the home. The nursing team can provide support for people with a physical disability, sensory impairments, a progressive illness, dementia or end-of-life care, or if they would just like some companionship or a little extra help while still maintaining independence.

Hampton Grange offers individually tailored care for all residents and they believe that every resident has the right to voice their opinions and make personal decisions at all times. That’s why they work hard to ensure that independence is promoted, dignity is upheld and that privacy is respected.

Being part of the community is a key benefit of life at Hampton Grange. Their wide range of activities is specifically designed to encourage participation and provide plenty of opportunities for social interaction. They are proud to have a dedicated team of people who work hard to deliver exciting and engaging activities for all residents. By enjoying a healthy, active lifestyle, residents are able to nurture friendships with others whilst enhancing their physical, emotional and psychological wellbeing.

Rotherwood core values – to be compassionate, polite, kind and respectful at all times – are reflected and taken to heart by each and every member of the team at Hampton Grange.

Show Hampton Grange Nursing Home on the Map

Care Provided by Hampton Grange Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Protheroe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Hampton Grange Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £900
    • Self-Funded Nursing Care from £900
  • (these prices are only a guideline, please contact Hampton Grange Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if visitors are interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team member can ensure they're available to show enquirers around and discuss how best to meet specific needs. The team are here to provide the information and support required, and look forward to assisting in any way.


  • Parking

  • There is plenty of off-road parking on site.


Hampton Grange Nursing Home Reviews (71)

Total of 71, showing 61-71
10

Hampton Grange Nursing Home has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Hampton Grange Nursing Home has 71 reviews.

Overall Experience

  • 64
  • 5
  • 1
  • 1
  • 0

Date Published

71
3
9
19
52

Review from Mary M (Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well looked after and comfortable at Hampton Grange Nursing Home. Staff are excellent and the administration team are superb! The food here is good and I am always impressed with the portion sizes, choice and quality.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise D (Daughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with Hampton Grange - staff are all lovely, my mother is happy, everyone is always happy here - especially the activities team. Nothing is ever too much trouble and any issues are always dealt with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave J (Son-in-law of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She always seems to be happy at this home and someone is always popping into her room, attentive staff. Good variety of food, the general atmosphere in the home is happy and helpful my mother in law is very settled and happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Husband of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff, always answer any questions I have and are always friendly. Nice surroundings and views of the river, clean and tidy and always well maintained. Food and drink always a great standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette F (Niece of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked at a care home for years and it wasn't until I visited Gwen Walford House that I realised that this is the way people should be cared for- second to none care for my uncle. We are always looked after each time we visit too!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G (Son of Resident) published on 11 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was there until she passed away, the staff were brilliant and very professional, could not thank them enough for what they done for my Mum in her last days there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert W (Grandson of Resident) published on 10 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather is very happy at Hampton and whenever we visit we are always made to feel very welcome. We also feel that we are involved in his care and any questions we have are always answered very quickly. It was hard for my grandfather to go into care but he couldn't be happier. He is getting
a level of care that we simply couldn't offer him at home and he is improving all the time. Thank you to everyone at Hampton.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S U (Friend of Resident) published on 7 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Grange is excellent and I would recommend it to anyone. The staff are friendly and caring and I always feel well looked after when I visit. The atmosphere is calm and caring and everyone seems very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brigadier (Husband of Resident) published on 7 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to visit my wife every day at Hampton grange and visited for 7 years. Over this time I felt like I became part of the team and I always felt apart of my wife's care. They are so accommodating and friendly. I am so grateful to every one at Hampton grange. I cannot recommend them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel J (Son of Resident) published on 7 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are nice and always helpful. The food is always nice and the rooms are always tidy. I can feel relaxed knowing my father is safe and that he's being well looked after. I like that I can visit whenever I like.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin P (Friend of Resident) published on 25 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always kept to a very high standard and the staff are very patient with my friend and deliver excellent care. I am always made to feel welcome whenever I visit and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Hampton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hampton Grange Nursing Home is calculated as follows: ( (228 Excellents x 5) ) ÷ 228 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Grange Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Rebecca

Rebecca Protheroe

Job Title: Home Manager

Joined: 2024

Rebecca is dedicated to providing exceptional and compassionate care to all residents at Hampton Grange & Gwen Walford. Her role involves leading a skilled team, ensuring top-quality service, and fostering a nurturing environment. Rebecca manages daily operations, upholding regulatory standards, and working closely with families and healthcare professionals to meet each resident's individual needs. Her commitment to empathy and excellence ensures that Hampton Grange & Gwen Walford is a place where residents feel valued and cared for with the utmost respect and dignity.


Lyndsey

Lyndsey Jones

Job Title: Staff Administrator

Joined: 2023

Lyndsey joins Hampton and Gwen having been employed as a Reception Manager for eight years within the hospitality sector, working at the second oldest hotel in Britain - ‘The Green Dragon Hotel’. Previously she worked for the NHS as an administrator in the Occupational Health Department, where she completed her Business Administration and Customer Service NVQ.


She is accountable for our staff inductions and administration.


Kelly

Kelly Pulling

Job Title: Customer Administrator

Joined: 2023

Kelly is the front-of-house and customer administrator for the home.


Lori

Lori Murariu

Job Title: Chef

Lori is a Chef at Hampton Grange and Gwen Walford.


David

David Morris

Job Title: Maintenance

Joined: 2024

David plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


David handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Hampton Grange.


Magdalena

Magdalena Wieckowska

Job Title: Head Houskeeper

Magda is responsible for ensuring a clean, safe, and comfortable environment for all residents. Leading the housekeeping team, her duties include overseeing daily cleaning schedules, maintaining high hygiene standards, managing laundry services, and ensuring supplies are well-stocked. She also coordinates with other departments to support residents' needs and maintain compliance with health and safety regulations. Magda's leadership and attention to detail help create a welcoming atmosphere that enhances residents' well-being and comfort.