Review from Debbie A (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience

My mother was a resident here for only a short time before she passed away. During her time there she was looked after well by the staff. The staff continued to keep me informed to any changes to either my mother or visiting arrangements. I was able to contact them with any queries or concerns about

my mother and they responded accordingly and in a timely fashion. I always found the staff to be friendly and helpful and I was very pleased with the care she received.

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Review from Julia M (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience

Staff are all caring and thoughtful in the ways they support both residents and family. Food in the restaurant is fabulous, varied and nutritious. They have always changed tyres of food to meet the residents needs and accommodated special requests readily. During this difficult time, all the staff have

coped admirably caring for the residents without the physical support of the families.

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Review from Mike B (Husband of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

I almost feel duty-bound to continually convey my sincere thanks to the staff here at Hazlehurst. My wife is currently a resident in receipt of palliative care, which by default, is incredibly challenging for the staff.
The care staff meet these daily and nightly demands continuously with due diligence,

tenderness, attention to detail and absolute sheer professionalism.
Whenever I leave following a visit, I am comforted in the knowledge that my wife is absolutely safe and that to me is paramount.
Being around this lovely house and its gardens bring an ambience of calm and reassurance
Cleanliness and attention to detail are simply a given here, as opposed to an expectation.
Communication and interaction between auxiliary services such as our NHS, social services etc are clear and precise, which results in gold standard administration.
I would proactively recommend this establishment to other families who may be navigating the difficult decisions for a loved one.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your kind words. I will ensure this is shared with the team.

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Review from Rita W (Wife of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

I cannot praise Hazelhurst staff and the care they give enough.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for a lovely review, it is a pleasure and a privilege having you being part of the Hazelhurst family and the support you give is really appreciated as is with all families and friends.

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Review from Shawn B (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

Outstanding care given to my mother the staff are always friendly and keep me up to date regarding my mother.

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Review from Martin P (Husband of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

My wife has been in the care of the wonderful staff at Hazelhurst for almost 18 months now. The progression of her dementia has been met head-on by the carers and staff. I've always had the feel-good factor about my dealings with Hazelhurst staff - from top to bottom. Obviously, setting the standard

for other care homes to aspire to.

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Review from Sarah F (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

I cannot thank every member of staff enough for the dedication, commitment and love they have shown to my Mum throughout the very challenging past twelve months. As a family we too have been supported and found comfort in the knowledge that Mum is being exceptionally well looked after. We have been

encouraged to telephone as often as we like to speak to Mum and regular FaceTime chats have been entertaining! When it has been possible to see Mum, visits were warm and friendly, comfortable and not rushed and the measures put in place to keep Mum safe were very thorough.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your supportive words and patience with us through the last year. You have all been amazing in what we know has been a very difficult time for you all. Thank you.

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Review from P M (Husband of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

Every member of staff is dedicated to the resident's welfare. They are also very aware of the distress to their families during the last 3-4 months. I have received phone calls, cards and letters from staff assuring me my wife is well and safe. The fact the residence was locked down 10-days before the

government's decision to lockdown has prevented and incidents of covid-19; an outstanding result as the local area has been hit hard and badly. Words cannot express the gratitude and love I feel for the "angels" at Hazelhurst, they are heroes and merit recognition for the outstanding care and love that they have shown my wife and me for the last 15-months.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your kind and loving words. This means so much to the team here. We miss all our visitors and are constantly looking at ways to keep relatives connected with their loved ones. Thank you again.

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Review from L S (Partner of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

Because of the virus at the moment I find it difficult to state a month to refer to but I am so grateful my partner is in such a special place and being so well cared for. I have no anxiety knowing the management and staff are so fantastic in all respects. As I can't visit at the moment I speak to the

staff every day for an update, get told details of how my partner is. My thanks to them all, sincerely.

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Review from Sheila C (Sister of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

The professionalism and care for residents at Hazlehurst is exceptional.
There is a great commitment and zeal in ensuring that all those who call this their home are looked after to the highest standards. And, so important, that there is no let up ever.

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Review from L P (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience

Hazelhurst is an excellent care home which I would not hesitate to recommend. All the staff are extremely kind and thoughtful, managers, administration, nurses, carers, cleaners, activities staff, chefs, kitchen staff, housekeeper and gardener! They all work together as a team to provide the best possible

care for each resident. The home itself and the garden is lovely. My mum is very happy there and loves the fact that it is like living in an expensive hotel.

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Review from B B (Daughter-in-law of Resident) published on 14 June 2020
Submitted via Postal Card • Report

Overall Experience

My mothers-in-law's care at Hazelhurst is exemplary. During the coronavirus crisis, we have been unable to visit her - the home locked down earlier than others, for which we are very grateful as the home has remained virus-free. We know that mum-in-law has been happy and safe throughout, due to the

efforts of the exceptional staff, who have enabled regular contact via video calls. The staff go above and beyond at all times, and we thank them for all their efforts.

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Review from B P (Daughter of Resident) published on 14 June 2020
Submitted via Postal Card • Report

Overall Experience

My parents have been treated with the utmost dignity and respect. This made the last few months of my father's life very happy and fulfilled. As my mother transitions to the world of widowhood and lockdown, she continues to receive kindness, and the family keep in contact through Skype and phone calls.

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Review from M B (Wife of Resident) published on 14 June 2020
Submitted via Postal Card • Report

Overall Experience

I last saw my husband on 11th March, the day Hazelhurst closed to all visitors. They keep me informed of their situation on a regular basis, and I feel confident that he is being very well cared for.

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Review from Jensen B (Son of Resident) published on 14 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum went to Hazelhurst Nursing Home end of January 2020 after spending three weeks in hospital.The care prior to Covid-19 lockdown was excellent. However, the care since lockdown has been absolutely "brilliant". My mum and the other residents have been looked after by the staff in such a great way

to protect them from the virus, it has really taken the pressure off me. I can only offer my heartfelt thanks to all the staff for their dedication and support for the residents and their families. Best wishes.

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Review from Moira L (Daughter of Resident) published on 14 June 2020
Submitted via Website • Report

Overall Experience

My mother has lived at Hazelhurst for the last two years. We have been very pleased with the level of care shown to her, all staff always showing her respect and maintaining her dignity. For us as a family, highlights include spending time in the glorious garden together and also the family “dining

in” nights. The staff take the time to organise activities that take into account the interests of each individual. More recently, during the lockdown, the efforts taken to help us maintain contact have been excellent. My mum couldn’t cope with seeing me on a video call. The staff worked to find a solution, and I now watch her regularly via WhatsApp as she interacts with the staff, unaware that I am watching. Just one example of the way the staff care for the individual and the family.

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Review from Mark B (Son of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience

Set in picturesque countryside close to the Wye, with superbly kept and extensive grounds Hazelhurst has a safe and secure homely atmosphere. The care and support staff are always available for a chat on how Mum is doing day to day and the management team his highly professional and of course, knowledgeable

in implementing a regularly updated care plan.
There is a great range of activities, and the food is terrific!
In my experience, there are care homes and there are CARE homes – Hazelhurst is emphatically the latter.

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Review from J G (Son-in-law of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

Overall health care is very good.
Housekeeping needs improvement.

Reply from Charlotte Whittington, Home Manager at Hazelhurst Nursing Home

Thank you for your feedback, we take all feedback seriously and will work with the team to improve the areas you have mentioned. Please let us know at the time if there are any concerns with housekeeping or any other areas and we will endeavour to rectify it then and there. Again, thank you for your valued feedback.

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Review from D H (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

When looking for a care home, Hazelhurst Nursing Home stood out head and shoulders above all the other care homes in the area.
It really is a lovely home, and the staff are always so kind and helpful, nothing is too much trouble. Mum has just celebrated her 100th Birthday, and the staff made it a

really special day. They worked so hard, with a lovely cake, balloons, flower and so many cards.
We can't thank them enough.

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Review from Amy W (Granddaughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

Extremely pleased with the level of care for my grandad. The staff are always happy to help and go beyond and above.
There is always some sort of activity going on for the residents and family. It’s a lovely environment to spend time with my grandad in.

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Hazelhurst Nursing Home

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