Review from Wendy S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

When Mum needed long-term care, her first choice was Highwell House as she knew the home as she had been a District Nurse in Bromyard many years ago and the home was part of her round. As a family, we couldn't ask for more. The staff are professional and caring to the whole family. I would highly recommend

Highwell.

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Review from B D (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Most of my scoring is 'good' after my relative has been in the Home for nearly two years. Almost all the staff are good at their various jobs and the residents are well looked after. Some of the residents who have poor mental capacity can be very awkward but are treated with sympathy and no anger, rather

than the opposite. The home itself is nicely furnished with plenty of public space and lovely views. It has a relaxed atmosphere, again helped by the staff who sometimes take time out to sit and talk to the residents. It is also amenable if one wants something extra and has refrigerator space for the little special foods which make such a difference to certain residents. The system for checking food intake and medicines runs smoothly. To be honest, what more could one want?

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Review from Francis J (Friend of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

I visited my old friend at Highwell House, I can't tell you what a pleasure it was to see how happy she was in such a friendly fun-filled atmosphere. The staff made me feel very welcome and as always we had a lovely time together in her beautiful home. I can't thank everyone enough for all they have

done for her.

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Review from Bronwen G (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

Having spent quite some time researching and visiting a few care homes around the Bromyard area, I was struggling to feel any felt right for Mum until I walked through the door of Highwell House Nursing Home and met the Home Manager. I knew immediately it was the right one for Mum, it has a home from

home feel and the room available for Mum was just lovely so pretty and cosy with an en-suite which was important, Mum moved in end of October and she loves it, shes settled really well and the staff are so kind and calm really lovely its always a pleasure to visit Mum and I now feel its a Home from Home, I know Mum is cared for 24/7 but also treated with the utmost respect and the manager organises so many lovely treats and trips out for the residents it an amazing place.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review, it means so much to us as a team. I could understand your anxieties about trying to find the right home for Mum, if it was my Mum I would be feeling exactly the same. I am so glad you came to us and that I could help to alleviate your worries and concerns. I agree, Mum has settled so well, she is incredible, and we are so grateful for all your support of not only Mum but of us as a team as well. Thank you.

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Review from Steve F (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience

When Dad decided he needed permanent care we found on our first contact with the home manager to be excellent.
Beautiful location, very clean and tidy, staff very friendly and helpful and according to dad the food is great!
Would recommend Highwell to anyone seeking a well run home.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for this wonderful review. I'm delighted Dad has settled so well at Highwell House and that his decision to receive 24 hour care has been a positive one for him.

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Review from Tina H (Wife of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience

My husband has been resident at Highwell House since early December 2021 when he was booked in for a period of one week's respite care. Subsequently, it was recognised that he is in need of 24 hour a day nursing care and a room was made available to him.
As a family, we are all so happy with the professional

way in which he is treated, and the evident rapport which all the staff have with him - always patient and caring, always ready to jolly him along when necessary - even when, as sometimes happens, he presses his buzzer and says "Please can we have some tea and sandwiches!"
We are frequently welcomed to join the residents for a variety of events - the Queen's jubilee celebration this year being one which was so enjoyable with all the staff prepared to go the extra mile to ensure residents' inclusion.
I will be eternally grateful to all the staff at Highwell House, an absolute shining example to care homes everywhere.

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Review from Peter N (Husband of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience

My wife spent 10 days at Highwell House Nursing & Residential Care whilst I was having surgery. Her initial apprehension was quickly dispelled by the friendly and warm welcome which she experienced: both she and I were impressed at my being invited to stay with her for lunch on the first day as this

contributed to a smooth and gentle settling in process. Our daughters were equally impressed when they visited her. The staff were understanding and thoughtful in their care and encouraged her to join in the various activities and communicate with the other residents.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

I'm so glad that your wife had an enjoyable stay with us and that it afforded you the reassurance you needed whilst recovering from your own surgery. Many thanks for taking the time to write this review, as a team we really appreciate your wonderful feedback.

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Review from Kathy T (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience

The care my mother received was outstanding at Highwell House. She was treated with dignity and compassion by nurses and carers alike. I also stayed with my mum for the last few days of her life and the staff made sure that I was also cared for. In a nutshell, all staff at Highwell House are amazing.

They kept us informed about all Mum's pain relief and made sure that she was free from pain at all times. Excellent care.

Reply from Karen Rogers, Provider at Highwell House Nursing & Residential Care

Highwell House provides wonderful care but they excel when caring for people at the end of their life. It means so much to us to hear that you and your family felt so well supported.
We really appreciate you taking the time to write this review which I will share with the team. Thank you.

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Review from Luke K (Son of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident for over three years now. We are so pleased that we found Highwell House. Mum has been treated with care and dignity. As a family, we have peace of mind that Mum is being cared for in the best possible way. The staff are all professional and respectful. They managed admirably

throughout the pandemic.

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Review from Richard W (Husband of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience

My wife had to leave another home due to poor care. Since she has been at Highwell House, we have been very impressed with the staff and the care she receives.
Covid has made things difficult, but both I and our children can relax knowing she is well looked after. It is great now things have relaxed

a bit now we can visit in the lounge.
Before the Covid issues the chef cooked a special meal for her birthday at the table, which was excellent. This is just one example of the team going the extra mile.
We are always greeted with smiles and made to feel welcome.
For someone suffering from dementia who cannot care for herself, I can't think of a better location.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. Your wife is very special to all the team, and to care for her is a privilege. I'm so glad you can enjoy special times together.

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Review from Dan J (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience

Although my Dad has dementia and Parkinson's, he remains bright and happy at Highwell, he loves all the attention and interaction with the staff. Both staff and management are lovely, they show great compassion and love towards Dad, yet continue to carry out an extremely difficult job. The service provided

is second to none. Thank you all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much, we really appreciate you taking the time to write a review. Thank you for your kind words, it means the world to us.

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Review from R W (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience

Dad has been living at Highwell House now for over a year, he has received and continues to receive the professional care he needs from a very supportive and loving care team. He’s thoroughly spoilt by all of the staff, and I feel they have become his extended family. The manager and her lovely team

work so hard not only to make Dad feel comfortable but to make him happy, reassured and safe. Throughout the pandemic, they have worked tirelessly to ensure all of the residents are protected but have also managed to keep us in contact via social media etc. Visiting is easy and never an issue, it’s always lovely to see dad and how he interacts with his carers in such a comfortable and relaxed way. Thanks to the manager and her hard working team Dad has settled very well into life at Highwell House, I am so grateful to them all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this fabulous review. Its sounds a cliché to say that Dad has become part of our family here at Highwell House, but the truth is he really has! We love and care for him as if he were a member of our own family. Your kindness and support means everything to us.

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Review from David F (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Highwell House for nearly three years now and during that time I have nothing but praise for the help and support that staff at the home have given to her.
So much time and care is afforded to each of the residents at the home, to best meet their specific requirements.
My

mother recently celebrated a special birthday, and staff ensured that the day was memorable, making the effort to decorate her surroundings with personalised decorations. Mom really enjoyed her day.
I would have no hesitation in recommending Highwell House as a wonderful environment for a cherished loved one. It truly is a remarkable Home.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. It was a genuine pleasure to help Mum celebrate her 'big' birthday! A fabulous day!

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Review from Lynn G (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

Mum was discharged from the hospital into Highwell House Nursing & Residential Care for her final days of care. She was well looked after and cared for by all the nursing staff. She was treated with respect and in a dignified way - until she succumbed to her illness and passed away.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for taking the time to write this lovely review.

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Review from Cheryl K (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

Although Mum was only there for a few days, she was treated with care, respect and dignity. The staff were all wonderful, caring and kind. The home was also calm and peaceful.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for your lovely review. It was a privilege to care for Mum in her last few days. Our very best wishes to you all.

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Review from Jane E (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

In the 9 months that my mum has been living at Highwell House Nursing & Residential Care, she has received the highest quality of care, adjusted to meet her individual needs as her dementia has progressed. Staff have had to manage a quite significant deterioration in her physical and mental capacity,

but have risen to each challenge and made the necessary adaptations to support mum in the best way possible. Led by a highly-skilled, experienced and dedicated manager, the staff team exude positivity, warmth, generosity of spirit and patience towards their residents. My family and I are very glad we placed mum at Highwell House.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

What a wonderful review, thank you so much for your warmth and kind words. Your support means the world to us.

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Review from M H (Wife of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

We chose Highwell House Nursing & Residential Care for my husband who is now a resident purely for the professionalism and quality of the care staff and we have not been disappointed. All care staff have excellent nursing skills but also show great kindness understanding care and support not just for

residents but for their families.. much needed, helping everyone come to terms with this great change in all their lives. I have no hesitation in recommending Highwell House Care Home to anyone who has come to the time in their lives when professional help and care is needed.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review, your support is so greatly appreciated.

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Review from Jane P (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

Our mother reluctantly went to Highwell House Nursing & Residential Care for nursing care in the remaining weeks of her life. Despite the shortness of her time there, the staff's cheerful manner and gentle persuasion resulted in her forming close relationships which helped ease her final days. As a

family, we all felt that they had got to know her, met her health, emotional and spiritual needs, and supported us all through what was an immensely difficult time. All the staff are consummate professionals and Highwell sets the standards others should strive to achieve.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review, it really does mean a lot to the whole team. Although we only got to know Mum at the end stage of her life, her strength of character and desire to remain as independent as possible really did shine through, a truly remarkable lady. Thank you for entrusting us with Mum's care.

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Review from Amanda L (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience

Dad went to Highwell House Nursing & Residential Care in December, initially for one week's Respite Care. This had been a very difficult decision for Mum who has been his full-time carer for the last several years. Unfortunately, during that week, Mum had an accident. The manager could not have been

more supportive in allowing Dad to remain at Highwell House and she and 'Team Highwell' have been incredible. It has also become evident that Dad now needs 24-hour nursing care.
Highwell is outstanding and it is very evident why this is so with the manager, clearly both ‘holding’ and ‘passing' the baton of her leadership to the rest of her team at all times. This is difficult to do well and doing so in the most challenging of times is even more of an achievement.
I have never seen the 6 Cs, values essential to compassionate care, demonstrated in such abundance - Care, Compassion, Competence, Communication, Courage and Commitment.
Thank you so much for looking after Dad as well as Mum and us.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for such a wonderful review. I’m so glad as a family you took the brave decision to ask for help. That first step is often the most difficult, but you trusted us to take care of your Dad at Highwell House and I’m so pleased that it proved to be the right decision for you. It’s essential that families and care teams work together, this always brings the best outcomes. I’m incredibly grateful that you are so supportive of us as a team, please be assured we will continue to take great care of Dad and support all of you as a family.

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Review from Mark H (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

All the staff at Highwell House, have consistently given an exceptional level of care to my mum. They show compassion are thoughtful and always with a smile.
During the current pandemic, the staff have always acted ahead of local health guidance and implemented policies to help protect all residents.
Thank

you.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for taking the time to write this fabulous review. Keeping our residents safe and well, whilst striking a balance with enabling residents to live their lives, and keeping all-important contact with their loved ones has been our priority. Your mum is an incredibly strong and thoughtful lady, a genuine pleasure to take care of.

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