Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG
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9.9 105 Reviews
  • Highwell House Nursing & Residential Care, Bromyard
Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.

The home is proud of its local reputation and the clinical expertise it provides.

Physiotherapy is offered to all residents which improves quality of life.

The home offers so many opportunities to engage in hobbies and interests and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Highwell House has recently been awarded 'platinum status' for the prestigious Gold Standard Framework (GSF) for Palliative and End of life care.

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Care Provided by Highwell House Nursing & Residential Care

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Trudi Barnett (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Highwell House Nursing & Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,400 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,595

  • Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.


  • (these prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highwell House Nursing & Residential Care Reviews (105)

Total of 105, showing 41-60
9.9

Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.910) out of 10, based on 18 reviews in the last 2 years. Over all time Highwell House Nursing & Residential Care has 105 reviews.

Overall Experience

  • 93
  • 12
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Date Published

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Review from Kay N (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was treated with the utmost care, patience, dignity and compassion throughout her time at Highwell House, despite her worsening dementia and sometimes challenging behaviours. Every member of the wonderful team, from domestic staff, activity coordinators, care assistants, nurses, and Care Manager
made Mom feel part of their family and couldn't do enough for her. They soon got to know Mom's character and took the time to engage in activities that she could take part in, particularly singing and chatting/laughing, even scoring a goal prior to the Euro final as part of the resident penalty shootouts. The outstanding care I evidenced for my mom was also extended to me and my family. I was in constant communication with the care manager who replied to my calls and emails at very unsociable hours to put my mind at rest and always facilitated visits and FaceTime calls. If you are looking for a nursing home, do not look anywhere else. This is the best there is!

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Wow! This is the most fabulous review! Thank you so very much for taking the time to write it. This sums up Highwell House and our ethos so beautifully. Thank you. I can't begin to tell you what a huge privilege it was to care for your mum. I know how precious she was to you and all your family, I could see for myself on a daily basis the love and bond you all had, and I'm just thankful that we could keep that connection going for you whilst Mum was in our care. A wonderful personality, a warm, fun-loving nature, and someone we will always remember for all the right reasons, we loved her! As a family you couldn't have been more supportive, not only to your mum, but to us as well, and for this we remain so grateful.


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Review from Rebecca T (Granddaughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursing home with wonderful staff. My nana had a wonderful end to her life as did my grandfather both at Highwell. Nothing was too much trouble for the staff I cannot recommend them highly enough.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review, as a team we really do appreciate you taking the time to write this. We all adored your nana, she lived her life with so much fun and joy right to the very end of her life. Lots of love to you all.


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Review from Angela F (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 5 weeks with team Highwell and every member of that team treated her with love, care, respect and dignity. My mum thoroughly enjoyed every day and there was laughter mixed with professional excellence. The communication and compassion with the family were honest and caring. Thank
you team Highwell.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for this lovely review. I can honestly say your mum filled Highwell House with love, light and laughter. Despite being with us for only a short period of time, she filled each of her last days with fun, and that was a testament to her wonderful personality. Lots of love to you and all the family.


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Review from C F (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Highwell House for the last two weeks of his life. The care, consideration and kindness shown to him was amazing and I will be forever grateful to the staff at Highwell.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review, it was a privilege to take care of your father at the end of his life.


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Review from Denise J (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Highwell House staff very caring, friendly, professional and dedicated to my dear mum's needs. The setting is of high standards and has amazing views. My mum needs nursing care due to her condition which is given with exceptional understanding.
I cannot fault Highwell House as they are simply
a wonderful team.
Thank you Highwell House.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you for this wonderful review, it really is a great pleasure to take care of your very dear Mum.


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Review from Peter B (Grandson of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't get a chance to see Grandma as often as I'd like to and it's been especially difficult during the last year with the Covid pandemic. However any fears I may have had regarding her wellbeing or any loneliness at not seeing family were truly dispelled when I visited her. You really could tell
how well she'd been looked after both physically and mentally! Top marks to all the staff, Highwell House is a truly wonderful place to call home.

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Review from Rachel J (Friend of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful home. My friend is really happy there. The level of care and attention to detail in making sure she has a great quality of life are outstanding. This past year has been so stressful for everyone but we’ve always been made to feel completely at ease and supported by the home at all times.

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Review from Wendy J (Niece of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt of 96 is still enjoying herself at Highwell House, especially her room with a view over the hills. We live in Surrey and have not been able to visit in person since January 2020 but remain in contact via the phone and she always says how grateful she is to be looked after so well now that she
can no longer manage at home.
I can't comment personally on all the services provided as I haven't been able to judge for myself but, based on Aunty's feedback, I'm happy to give this review.
All the team have always been very friendly and helpful whenever I've had to contact them about general issues like providing more clothes or buying my Aunt her newspaper. We were all delighted that (prior to Covid), my Aunt achieved a lifelong ambition of going horse riding!
What more could you want in old age?!

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Review from Christine M (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House is outstanding.
Mum is so well looked after by all the team - cannot praise the staff highly enough.
With the pandemic restrictions, we have always been well informed of all the measures being taken to make sure our loved ones are safe and it is wonderful that we are able to use WhatsApp
to see and speak to Mum.
Thank you all at Highwell for the superb care you give.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review, we all appreciate your kind and supportive words


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Review from Fay G (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Highwell House enough. Mum has been cared for with such kindness and dignity since moving in just over a year ago, ensuring her every need is catered for. I applaud management and staff for their dedication in keeping Highwell House safe over the last few months and keeping us informed
of events and measures being taken. We have been able to keep in touch with Mum by phone, WhatsApp and, under current restrictions, visits, which has been a great comfort. We have been shown such compassion by management and staff and know they will always go above and beyond to ensure the safety and wellbeing of everyone at Highwell House.

Reply from Trudi Barnett, Registered Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderfully kind review. Looking after your Mum is an absolute pleasure. We all care for her so deeply, and want to also thank you as a family for always being so supportive.


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Review from Margaret Y (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has always been that this is an excellent home and the staff extremely kind, courteous and always willing to help. This year we lost our dear mother and even in such difficult circumstances, we were able to see her to say goodbye. We were very grateful that the manager contacted the
priest to give mum the last rights which she would have dearly wanted. My father is still in the home we are so grateful that the staff are doing all in their power to keep them safe.
With a makeshift marquee, we have been able to see dad even though not as often as we would. However, we understand the need to keep him safe. My only concern is that now it is becoming cold this will no longer be feasible and he needs to continue to see us and for us to see him. I am sure that plans are being put into action as Highwell House fully understand our needs and the necessary safety issues. Every member if staff deserve a medal. Thank you.

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Review from Victoria P (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t say enough that can convey the hard work, commitment and love that I’ve witnessed at Highwell House. My dad has been looked after with care, dignity and unwavering good humour for the last two years. Covid has been hard for everyone, including families of the residents who miss the physical
hugs and hand holding but the support we have been offered is a testament to the wonderful staff and leadership. Thankyou Highwell House.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this fabulous review. Receiving such lovely comments really does mean the world to us and gives us all a wonderful boost.


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Review from Jennifer H (Power of Attorney of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before the pandemic, I had great respect for all staff at Highwell House, but they have excelled themselves in the care the residents have received during this difficult time. Contact with residents' families and carers has been enabled to the best of the management and staff's ability, within the constraints
of government guidelines. I have been able to pre-book visits outside, had phone calls and video calls. The care is second to none!

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much, what a lovely review. This really does mean a lot to the whole team.


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Review from Catherine F (Relative of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House is a warm, welcoming home where the residents really are cared for. The staff are exceptionally kind and empathetic, considerate of the needs of the residents and of their loved ones who receive a smiling welcome every time they visit. Questions are answered fully and as the relative
of a resident of some four years, I am indebted to all at Highwell.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for the lovely review, we really appreciate it.


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Review from P S (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Highwell's have been extremely engaging and caring with my mum since day one and provided the family with the confidence that she was being very well looked after. The COVID situation has highlighted more than ever the professionalism of the home, putting the care and safety of the
residents and staff first, which is how it should be. The caring profession and the people who work in it do not get the recognition that is deserved. Thank you for everything you do.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review. Your kind words really do make all the difference to us and I shall be sure to pass this on to the whole team.


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Review from Jane J (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend Highwells. They have looked after our mother in a very dignified and caring way and attend to her every need. Staff are easy to talk to and listen whenever we need them. During the COVID pandemic, they have kept us informed on what is happening, and they have been as accessible as
they can, putting the interests and safety of the residents and staff first, of course. My visit to see Mum a few weeks ago was a delight and so reassuring to see Mum relaxed and so well looked after. I can not think of anywhere else I would like to see Mum. Many thanks to you all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this lovely review. I'm so glad you had a wonderful visit with Mum recently, she is a very special member of the much loved Highwell family.


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Review from Cathy C (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I congratulate Highwell staff and management for providing a safe environment for my mother and all residents. I have been kept advised during this worrying time. I’m comforted to know that my mother is being cared for in a safe and professional manner with special attention to her personal wellbeing
as always. It certainly is a blessing to know my mother is surrounded by kindness and excellent care as always over the past two years.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for this wonderful review, it really is greatly appreciated.


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Review from Alexander H (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself very lucky to have been introduced to Highwell House. Throughout our time with Highwell, I have been greatly impressed with the standard of care that they provide. The whole team at Highwell demonstrates a blend of kindness, enthusiasm and efficiency that instils confidence and, importantly,
trust. This is epitomised in the home manager whose unflagging dedication is remarkable. I have great respect for and am extremely grateful to everyone working at Highwell, never more so than during the current COVID-19 crisis.

Reply from Trudi Barnett, Registered Manager at Highwell House Nursing & Residential Care

What a fabulous review, thank you so much for this. It certainly has been testing times but I couldn't be more proud of the whole team. Thanks a million for taking the time to write a review for us.


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Review from Caryl A (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell has looked after my mum so well in the 12-months she’s been living there.
From a very poorly lady, she has come to life at 91. She loves it there, and whilst it was a very difficult decision to put her in a home it was the best decision I ever made.
Her care is second to none. Every single
member of staff goes 110% and having kept everyone safe during the current crisis leaves me speechless. I can’t believe they have managed to keep the home completely virus free. The amount of dedication all the staff must have put in is remarkable.
If I had to choose again, it would definitely be Highwell. Thank you, team Highwell; love you all.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

It has been wonderful seeing Mum burst into life, she is an absolute pleasure to take care of. Thank you for the lovely review.


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Review from J D (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Highwell enough for the care given to Mum during her time with them, and the dignity and love show during her last days. As a family, we were supported and cared for, and we will never forget their kindness.

Reply from Trudi Barnett, Reg Manager at Highwell House Nursing & Residential Care

Thank you so much for taking the time to write this beautiful review, we send you all our love from everyone at Highwell House.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Highwell House Nursing & Residential Care is calculated as follows: ( (193 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 210 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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