Highwell House Nursing & Residential Care

32 Highwell Lane, Bromyard, HR7 4DG
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9.9 105 Reviews
  • Highwell House Nursing & Residential Care, Bromyard
Highwell House Nursing is proud to have once again been rated "Outstanding" by the CQC (July 2023).The home is situated in the picturesque market town of Bromyard enjoying fabulous views over the Froome valley.

The home is proud of its local reputation and the clinical expertise it provides.

Physiotherapy is offered to all residents which improves quality of life.

The home offers so many opportunities to engage in hobbies and interests and has excellent links with the local community. Highwell House has its own minibus with wheelchair access.

Highwell House has recently been awarded 'platinum status' for the prestigious Gold Standard Framework (GSF) for Palliative and End of life care.

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Care Provided by Highwell House Nursing & Residential Care

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Trudi Barnett (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Highwell House Nursing & Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,400 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,595

  • Fees are agreed once the assessment has been completed. This ensure we understand and provide the right level of care and support.


  • (these prices are only a guideline, please contact Highwell House Nursing & Residential Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highwell House Nursing & Residential Care Reviews (105)

Total of 105, showing 101-105
9.9

Highwell House Nursing & Residential Care has a Review Score of 9.9 (9.910) out of 10, based on 18 reviews in the last 2 years. Over all time Highwell House Nursing & Residential Care has 105 reviews.

Overall Experience

  • 93
  • 12
  • 0
  • 0
  • 0

Date Published

105
10
11
18
87

Review from Hilary C (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highwell House is an absolute gem and its all down to the brilliant staff. The manager has such a cheerful approach and clearly loves the place and this creates a warm friendly atmosphere with well-motivated staff who are fully engaged with the residents. I chose Highwell House because of its reputation
for palliative and end of life care. Mum has a terminal illness so that was uppermost in my mind. I consulted her palliative care nurse from the hospice and she gave me the assurances I needed and gave me extra confidence in my decision. Mum is now in her third week and I am amazed at how well she is doing. She joins in all the daily activities - art class, Tai Chi, armchair aerobics, poetry club cookery club, music sessions etc. I thought she had lost interest in everything but her face lights up with the pleasure of these activities. They have a full-time activities coordinator and they make sure all the residents' interests are catered for. They also have a mini bus available and Mum has been on two trips out already. I am just bowled over by the love and care. They really do go far beyond simply looking after people. They have created a real home from home and it is a pleasure for me to visit her there.

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Review from Isabel F (Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I continue to stay at Highwell House. The staff are very involved with the residents and assiduous in their care and attention to our needs. The staff provide a full range of activities every day has two or three activities for residents to join in including cooking, gardening, knitting,
quiz nights and outings for the residents such as a visit to the seaside, garden centres, shopping trips and occasional evening drinks on the terrace. I was unwell earlier this year and had to undergo surgery and radiotherapy. Staff were very supportive throughout my treatment and were always there to listen to my concerns and ensured that I got through this difficult time as little upset as possible.
Best of all my husband and I can still be together and we celebrated our 50th Wedding Anniversary with a party of friends and family.

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Review from I S (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Highwell House for over 3 years. In that time, he has been treated so well by all the staff. Any needs are met, and the home manager gets in touch immediately if there is any change in his condition. He is cared for by a fantastic team who I have tremendous admiration for.

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Review from Diane W (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provided my mum with top quality care, giving her back her dignity and allowing us to spend quality time together. There is a wonderful atmosphere, which is always very positive and caring. All the staff go that extra mile.

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Review from M N (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Highwell House for two weeks. The staff were caring, the food was lovely and my mother really enjoyed the activities. I think leaving was really quite hard for her. If my mother has to go into residential/nursing care again I would hope that it would be somewhere like Highwell House.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Highwell House Nursing & Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Highwell House Nursing & Residential Care is calculated as follows: ( (193 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 210 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highwell House Nursing & Residential Care is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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