Review from K T (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience

I always find staff are helpful, caring and nothing is too much trouble.
Mum is always clean and dressed lovely. Everyone treats her with the utmost care, dignity and respect.
The home is a welcoming, happy place. Mum's room is always clean, tidy and a calm space.
We feel very fortunate that Mum

is cared for at Holmer Manor Care Home.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Many thanks for your kind review which is very much appreciated.

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Review from Nicola G (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

My dad was in Holmer Manor Care Home for just a few weeks, before he passed away. The care and attention by all the staff was amazing. They were respectful, friendly, and very caring and nothing was any trouble.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

thank you so much for your very kind review which i will pass on to the staff team who i am sure will be delighted to know that their work is so highly regarded

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Review from S O (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

Thank you to everyone who works at Holmer Manor Care Home and looks after my mum, caring for her and treating her with dignity, respect, kindness and above all love.
It is very reassuring knowing that my mum is being cared for by such wonderful people - thank you.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

thank you so much for your kind and generous review which is very much appreciated.

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Review from Emma L (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

It was the hardest thing putting my dad into someone else's care being a carer myself but the experience has been excellent. If anything does arise I just have to contact the staff and it’s sorted. My dad feels safe and confident that he can approach staff for help if he needs it. Dad's room is always

clean and tidy and he is always clean. The activity coordinators work with my dad on his own at times as he has socially withdrawn, his needs are being met. My dad needs to walk most days as he is restless and this is something he did before he became ill, the staff take him for walks on the days the family aren’t able to. I cannot thank the manager and her team for all that they have done and continue to do for my dad and our family.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you very much for your review - it means a lot to our staff team.

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Review from P J (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the care my mother has received at Holmer Manor Care Home. She is physically very frail, but her mental capacity is very strong. No signs of dementia so the very fact that all the staff she interacts with have the time to chat with her whilst providing the intimate care

she needs with dignity. The office staff, catering (she loves the food), nursing, cleaning, activities and hairdresser all come in for providing a first-class service. Thank you and apologies if I have missed anyone.

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Review from Nicola C (Niece of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience

Staff extremely knowledgeable, friendly, helpful and thoughtful. Cleanliness is to a very high standard. Rooms are to a high standard. The care of my aunt has been amazing. She settled in well, and I have been very impressed with the standard of her care. All her needs are being met and exceeded. I

feel more relaxed knowing my aunt is being cared for so well. Thank you to all of the team here.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you so much for your very kind and generous review - we will be sure to pass this review to all the staff team who will be absolutely delighted.

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Review from C L (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

Words aren't enough to express my gratitude and praise for Holmer Manor Care Home staff. My mum spent the final month of her life as a resident. From my initial interaction with the home manager prior to and throughout the month across all levels of staff, you would be hard pressed to find a more consistently

professional, kind, caring, knowledgeable and helpful group of people.
I spent a lot of time there, and the standard of care Mum received was second to none. The staff did all in their power to make her as comfortable as poss. I witnessed the care they gave other residents. I can honestly say that all residents I saw were treated with immense kindness and compassion with very high standards of care 24x7. The thoughtful things the staff did made a huge difference.
There are many names I'd like to mention for their outstanding care but those involved with Mum will know who they are, and no matter whether involved, a little or a lot - you were all wonderful.
Thank you is simply not enough.

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Review from P J (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience

Mum progress sine she arrived in 2022 is remarkable, especially the last month. The staff are all extremely kind and caring and take wonderful care of her.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you so much for your very generous review - it is very much appreciated and good to know that you are seeing such positive changes in your mother.

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Review from Samantha D (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

My mum is receiving palliative care here and the entire staff of carers and nurses have been outstanding. They have treated mum with utmost respect, care and kindness. They've gone out of their way to ensure Mum keeps her dignity to the very last. I'm so very grateful for the incredible service being

provided.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

On behalf of the team at Holmer Manor Care Home I would like to say thanks a million for your review - it provides such a lift for all the staff when they know that they are making a real difference.

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Review from Mary C (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful home.

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Review from Carol F (Wife of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

My husband moved into Holmer Manor nursing home in January this year. He had been for respite care during December 2021 and in fact, asked to go there again as he found it very comforting in a bewildering world. His Dementia had progressed during the isolation at home caused by the Covid lockdowns.

He settled very quickly and I was really touched by the care and patience shown by all the staff towards him. I also appreciated the understanding shown towards me and our family as we gradually adapted to our new and very different lives apart. The feeling of loving care and interest shown towards all the residents and their visitors allows me to realise he is happy and feels safe. His anxiety has significantly lessened and it is lovely to see him smile again. He enjoys his food and wandering around to see what is going on, keeping him mobile. I feel so lucky and comforted that he is so well looked after.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Wow! Thank you so much for that review - it will really delight the staff team to know that you and your husband are so happy with Holmer Manor - if there is anything more we can do and/or do better please don't hesitate to let us know - thanks again.

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Review from Karen L (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience

My Mother had advanced dementia and went into care with Holmer Manor Nursing Home in December 21.
They provided her with the very best care I could have hoped for. The premises were very clean, the staff experienced and caring.
My Mother had the very best care I could hope for until she died on 20th

September 2022. She died peacefully and happy in her sleep all thanks to the wonderful care she had received in the twilight months.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

On behalf of the staff team, thank you so much for your very generous review - it means so much to all of us.

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Review from Janet M (Daughter-in-law of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience

My mum-in-law was reluctant to go into a nursing home. After a few days she was very complimentary about her room, nurses, staff, food and feeling safe.
The staff are always available to deal with any worries my mum-in-law has also all the family. It is a homely feel not too big or noisy. We feel

so relieved and less stressed about my mum being safe and looked after.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you so much for your review - we are delighted your mother-in-law and your family are happy with Holmer and of course, if you have any suggestions as to how we can further improve, please do let us know.

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Review from Mark S (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

I want to express my deep and sincere gratitude to the manager and her team at Holmer Manor Care Home for the loving care and devotion you have shown to my father. He has on numerous occasions agreed that the care he has received has been of an extremely high standard.
Thank you to the manager for

all your support.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Many thanks for your very kind review which I know will be much appreciated by the manager and her team.

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Review from G J (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother is cared for with kindness and respect by the manager and her lovely staff.
The recent loss of her husband, my father, has been handled with care and compassion. Thank you

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you so much for your very kind review which I will pass onto the staff team.

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Review from T T (Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

I have been a resident for a few months now and have found the staff and management to be very courteous and helpful.
My room is always clean and tidy.
I would definitely recommend this home to others.
The new management team are a breath of fresh air as they listen to you and act accordingly.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Many thanks for your review - very much appreciated

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Review from A D (Son of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience

From the time I contacted the home to find care for my father, the staff were engaged with getting to understand his needs. Since he moved in, his care has been excellent, and the busy staff will always find time to talk to me about how he is doing.

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Review from M E (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience

Trying to do their best in difficult times. My father seems relatively happy being it's his first time separated from his wife in 70 years.
Unable to see his room at present because of rules.

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Review from Colin C (Cousin of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

On visiting my cousin on Wednesday morning I found the staff extremely welcoming, friendly and went well above normal duties. Offering refreshments informing me why my cousin was a little delayed in visiting me, making sure we had a good visit.

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Review from Mary C (Wife of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

My husband went to Holmer Manor for respite. The first impression was worrying, the staff who answered the door were not aware of his arrival. My husband had some complex issues There were no pre-admission notes taken. My husband phoned early afternoon to say he was still in his wheelchair with his

outdoor coat on. The staff had been informed he had a small sore on his sacrum and he needed to be put to bed for a couple of hours in the afternoons. It states in the brochure there is access to both a TV and internet!. My husbands first day was sitting staring out onto the A49. The manager sorted out these issues the following day. On his first night he had to phone home to ask if we could phone and ask to be put to bed. Often his buzzer was out of reach. If they were short of staff he would be left in bed. On two occasions the staff let him slip off the sling onto the floor, luckily he was not hurt. The sore on his sacrum has broken down. It's been a terrible experience.

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Holmer Manor Care Home

Care Provided by Holmer Manor Care Home

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Funding & Fees Guide for Holmer Manor Care Home

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