Holmer Manor Care Home

Leominster Road, Holmer, Hereford HR4 9RG

9.8 54 Reviews

Funding & Fees Guide for Holmer Manor Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,150
Self-Funded Residential Dementia Care from £1,150
Self-Funded Nursing Care from £1,250
Self-Funded Nursing Dementia Care from £1,250
RESPITE Self-Funded Residential Care from £1,150
RESPITE Self-Funded Residential Dementia Care from £1,150
RESPITE Self-Funded Nursing Care from £1,250
RESPITE Self-Funded Nursing Dementia Care from £1,250

Please visit our website for more detailed information regarding fees

(these prices are only a guideline, please contact Holmer Manor Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Susan W (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My mum was in Holmer Manor Care home till she was taken into hospital in January after catching Covid from someone within the home, so after all the expense and putting a screen up it didn't stop the virus and my mum went without seeing her family this last year for nothing and she has sadly passed

away. The staff were mostly caring but the management and owner were a disgrace. They never called the hospital once to see how mum was doing and when she passed away not one call to the family, not even a condolence card which is very uncaring and unprofessional. I would not recommend this home at all.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you for your review. It is very disappointing that having tried so hard to fulfil your expectations and having exchanged in excess of 50 detailed emails with you and your sister since August 2020 that you continue to denigrate our incredibly hardworking and diligent team. I have emails from you praising our manager but now you publicly call her a "disgrace" and I personally felt I bent over backwards and could have done no more to address your wishes.
We do not call the hospital because when there are next of kin involved the hospital rarely if at all communicates with care homes about the patient, especially with their huge C-19 workload. Profuse apologies for not calling you but we were managing an outbreak of Covid in the home which meant many staff were off work self-isolation and the manager and admin were working 18+ hour shifts caring for our residents. We would ask readers to note that other reviews have a very different view of Holmer Manor and its staff team.

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Review from Sharon M (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My mum was at the home for 15 months. The care was average apart from one or two that really made an effort. Because of lockdown, we were unable to come into the home to see mum and during this time her dementia got worse. Mum was in good health until January when one of the staff gave my mum COVID.

She never left her room so who else did she get it from.
My mum died in hospital after being in there for three days. The home did not call to see how she was, we did not receive a sympathy card, no contact at all from the home.
When we went to collect mums belongings they were dumped into boxes like rubbish some in black bin bags, ornaments mum had for years were broken (absolute disgrace).
My sister and I had contact with the owner during mums stay here and found him to be unapproachable and very rude. Would definitely not recommend Holmer Manor.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you for your review. It repeats many of the issues in your sister's review. It is very disappointing that having tried so hard to fulfil your expectations and having exchanged in excess of 50 detailed emails with you and your sister since August 2020 that you continue to denigrate our incredibly hardworking and diligent team. I personally felt I bent over backwards and could not have done more to address your wishes.
We do not call hospitals because when there are next of kin involved the hospital rarely if at all communicates with care homes about the patient, especially with their huge C-19 workload. Profuse apologies for not phoning - we were managing an outbreak of Covid which meant many staff were off work self-isolating and the manager and admin were working 18+ hour shifts caring for our residents."Mums belongings" were packed in plastic due to infection control regs and 100% ornaments were intact. To others, please believe this review doesn't portray Holmer accurately.

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Review from G M (Son of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience

My experience of visiting mother was satisfying. I would probably say that if anything could change it would be the time getting through to management on the phone. I think that £850 week is a lot of money but it was local and Mother seemed to be well looked after. Although she caught a chest infection

(don't know how). The staff could maybe answer the door a bit quicker.

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Review from Gregg E (Nephew of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience

Lovely staff, my Uncle loves it, they're 100% satisfied with his care. Would recommend to anybody, always willing to help with visits. Brilliant care home. Staff always willing to help with anything. My Uncle is always saying to me how much he likes it here. Thank you.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

thank you so much for your kind review - very much appreciated.

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Review from Hilda B (Wife of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience

To know my husband is so well looked after has meant a great deal to me.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Dear Hilda - thank you very much for your kind comments, which I will pass onto the staff team - it is our privilege to have your husband living in our home.

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Review from Keith W (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

Mother had been in care at Holmer from January 2020 to her death in December 2020. The care provided by the staff at Holmer Manor was exemplary. She was treated with care and dignity at all times. Staff were always on hand to either provide updates on mothers' condition or would find the nurse on duty

for mothers floor for an update to be provided. The nursing staff always had time to talk through mothers' condition.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you very much for your most kind review, which is much appreciated by all of us especially in these challenging times, it is lovely for the hard work of the staff team to be so generously recognised.

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Review from Marilyn P (Niece of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

Always made to feel welcome. Staff really care about the welfare of the residents. Residents always appear happy and well cared for. The food is excellent. The home is clean and well maintained. Plenty of activities and entertainment provided.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Dear Marilyn, thank you so much for your review which is really much appreciated. If you could let me know what we could do to make the rooms better, I would be most grateful as most have been refurbished in past 12 -18 months including new furniture so I am worried that we may have missed something. Many thanks, Geoff.

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Review from Cate S (Friend of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

The recently created "covid safe" family meeting room is beautiful, lovely decor and floor to ceiling clear perspex screen, with microphones to hear each other. The owner has gone to a lot of trouble and no doubt expense to set this up for family and friends to visit their loved ones. The staff are

a delight and are so positive, caring and helpful. They recently assisted my friend to contact their bank with new instructions, and the carer used their own phone for this purpose. The admin staff are so friendly and nothing seems too much bother for them. When you think about what they have all had to deal with during the pandemic lockdown, it is a wonder they have any energy left. I am so pleased and relieved that my friend is living at Holmer Manor, it has been a load off my mind and he is very happy there. Thank you.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Dear Cate - very many thanks for your very kind review and I am delighted the visiting room is working so well for you - hopefully, in the near future, we will be able to dispense with it and resume some form of face to face visits. I will pass on your compliments to the team, thanks again.

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Review from Michael T (Respite Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

I am here on respite and have been extremely well looked after. The only problem I have is the rest of the patients are beyond having a sensible conversation with. That is because at 81 I am still reasonably mentally stable, able to reason and I can do things for myself.

Reply from Geoff Butcher, Director at Holmer Manor Care Home

Thank you very much for your kind review - we do understand your comments as we provide care for people with dementia. We hope we can have you back to say another time.

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Review from Carrie A (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

I have nothing but good things to say about Holmer Manor Nursing Home. My mother was treated kindly and with respect at all times. The staff, from the manager through to nurses and care assistants, in fact, everyone, went over and above what might reasonably be expected of them.
Sadly, Mum recently

passed away in the nursing home, suffering from both Dementia and breast cancer so her needs were complex. For the last critical week of Mum's life, the staff were especially caring. I would not wish to miss anyone in giving praise so would also like to mention the Cook as well as all the lovely caring staff, as she made a special effort to look after my family as we sat for the last week with Mum. She cooked food for us, ensured we had tea/coffee and sandwiches which helped to sustain us.
So, to conclude, the whole team worked to ensure the most important person was nursed and cared for as a person, not just as a resident or a patient, but as a frail and needful human being. Thank you all.

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Review from A B (Son of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been cared for in a very compassionate way. The staff are all very caring and helpful. The standards of cleaning in the home are very good. The general appearance of the accommodation is good, clean and tidy, but not clinical, more homely. The food is of a very good standard and plentiful.

Overall, this is a very good home, and I am very grateful to the staff for caring for my mother.

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Review from A O (Great-Niece of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has been at Holmer Manor three months, during this time I feel her health and zest for life has greatly improved. All staff on all levels, management, nurses, care workers, kitchen and cleaning are always available, happy and keen to help make my visits and aunt's stay the best it can be. Thank

you all.

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Review from Antje P (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming and consistently kind to my mother.
Staff pop in regularly to offer drinks and check Mum is OK.
We have been able to furnish the room to Mum's taste and the room is comfortable.
Mum's wishes are respected and she enjoys staff stopping to chat.

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Review from Colin M (Husband of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

All the staff are very good. My wife is very happy.

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Holmer Manor Care Home

Care Provided by Holmer Manor Care Home

Good to Know

Funding & Fees Guide for Holmer Manor Care Home

Facilities