Ledbury Nursing Home

Market Street, Ledbury HR8 2AQ
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8.5 21 Reviews
  • Ledbury Nursing Home, Ledbury
Whether your needs are nursing or residential, the team at Ledbury Nursing Home will provide the care you deserve by tailoring your daily support around you.

Let them enable you to continue living a full and wholesome life. Whether you want to continue with your hobbies or try something new, develop new friendships or nurture existing ones or you just need to feel safe and secure in the knowledge that supportive people will be with you 24 hours a day.

Your voice is at the heart of everything they do and your decisions about your care are vital here at Ledbury and the team will work in partnership with you during every step of your care. At Ledbury your choice can be endless, select from daily menus of freshly prepared on site meal options tailored to your needs, choose to participate in daily activities as little or as much as you like, join residents meetings, come and visit neighbouring towns and areas of local interest. Above all else come and live in a home where your family and loved ones are as welcome as you are.

The team and residents at Ledbury look forward to meeting you.

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Care Provided by Ledbury Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jayne Pye (Service Manager)
  • Admission Criteria
    • Registered for 65 and over
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002

Funding & Fees Guide for Ledbury Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,421
  • (these prices are only a guideline, please contact Ledbury Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ledbury Nursing Home Reviews (21)

Total of 21, showing 1-20
8.5

Ledbury Nursing Home has a Review Score of 8.5 (8.505) out of 10, based on 4 reviews in the last 2 years. Over all time Ledbury Nursing Home has 21 reviews.

Overall Experience

  • 14
  • 6
  • 1
  • 0
  • 0

Date Published

21
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17

Review from J L (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Nanny too is very happy and comfortable, she loves it all, especially the staff. They are all so kind, and caring and treat her like the person she is. Not a patient.

Reply from Jane Pye, Home Manager at Ledbury Nursing Home

Thank you for leaving us a review, the team will be delighted to read it.


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Review from David G (Son of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home gives my mother a good service. However, there have been some issues that have lowered my marks. Lift faulty and not repaired within a reasonable time. Not enough staff, meaning they are rushed off their feet. No communication when there are issues that affect the residents i.e. No
kitchen staff more than once. My mum really likes living here and gets on well with all the staff, just a few minor things to sort out to make it 100%.

Reply from Jane Pye, Home Manager at Ledbury Nursing Home

Thank you for taking the time to leave us a review, It is lovely to read that your mother likes living at Ledbury. I will make sure to pass your feedback on.


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Review from C L (Daughter of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ledbury Nursing Home and in particular the manager were excellent in arranging next day respite care for my father who we could no longer care for at home due to his end-of-life needs. As soon as I rang to make the enquiry he swiftly responded to my request, ringing me back to confirm a room would be
available the next day and making all the necessary arrangements. The staff at the home and in particular the head nurse were very helpful, kind and caring the next day when my father was transferred to the room. I believe my father would have received excellent care in the home if there had been a chance for the staff to provide it. I could not fault the manager and the staff we came into contact with and want to thank them for making it as smooth as possible during a very difficult time. The finance team at Shaw Healthcare have also been very helpful during this period.

Reply from Service Manager, Home Manager at Ledbury Nursing Home

Thank you for leaving us such kind words. Your review will be passed on to the rest of the wonderful team.


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Review from Annmarie B (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken into the home 4 weeks ago and has settled very well and quickly. The manager has been very approachable to discuss things and ask questions where we felt a little in the dark about the situation. He always gives me the time and support I need at what has been a very emotional time.
The staff are all lovely and asked what sorts of things my father likes and any interests etc. So that they could interact with him as a companion not just a nurse or carer.
The home has always been clean and the meal menu varied.

Reply from Jozsef Ambrus, Home Manager at Ledbury Nursing Home

Thank you so much for leaving us this lovely review, your kind words mean a lot. It is great to hear how quickly your father has settled in, it is a privilege to be able to provide this care for him. Your review will be passed on to the rest of the team.


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Review from Lucy S (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the Ledbury Nursing Home for a month from 22nd December following discharge from the hospital after fracturing a vertebra.
The home is small and personal, with a relaxed, friendly atmosphere. The staff are wonderful, and my mother had nothing but praise (every day) for their care,
kindness and professionalism. The food is very good - home cooking, well presented and served with great consideration.
Ledbury is very lucky to have such a special place.

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Review from M S (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year old mother was a resident at Ledbury Nursing Home from September 2021 until late February 2022. She had always dreaded losing her independence, but the kindness of the manager and staff at the nursing home enabled her to accept this huge change in her life, and she settled in quickly. Mum
had nothing but praise for the wonderful nursing staff who did all they could to keep her comfortable as her health deteriorated further. My sister and I were touched by how caring and compassionate all the staff were, not only to Mum but also to us. We were able to be with Mum every day during her final week, and her passing was dignified, calm and pain-free. We will always be grateful to the manager and all the staff at Ledbury Nursing Home for their kindness and support.

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Review from Andrea M (Stepdaughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ledbury Nursing Home has a lovely atmosphere; warm, friendly and professional.
My mother's partner has recently become a resident there and so is settling in in these challenging times. The caring nature of the home really shines through. With the spacious lounges and dining areas for social gatherings
there are ideal places for residents to spend time. I worked as an activity co-ordinator for several years at the home years ago! Some of the staff are still there and now there are two activity coordinators. I can't imagine a better nursing home to be in. Being placed in Ledbury near cafes, the theatre and in Ledbury community in general is also a plus. I can't recommend it highly enough

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Review from Cathy W (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is very happy at Ledbury Nursing Home. When we visit or telephone she tells us how lovely everyone is. The introduction of the Skype calls was a godsend during lockdown, thank you, and their continuation is very helpful.
My sisters and I have seen an improvement in Mum's health and well being
since arriving in 2020.


We would like to that all of the staff for taking so much care of our lovely mum.


Thank you.


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Review from Mark P (Son of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at this wonderful establishment from November until today when sadly she passed away. Please don't think badly of me for writing this review within such a short period of time since mum passed, but I just had to share my feelings concerning the level of care and tenderness that
the guys and girls in the nursing home have shown to firstly my mum, and to myself and my wife. They could not have done anything more. They are so compassionate. So very thoughtful and understanding. They made mum's end of life care a very comforting experience. These people are a credit to the nursing profession. I cannot thank them enough for their support throughout.

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Review from Gail M (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for several years now and I cannot recommend the staff and facility highly enough. The staff are extremely professional yet highly caring and have gone out of their way in these exceptional times to look after their residents' mental and physical wellbeing. I live
a long way from my father but rest easy that he is being well cared for and is happy in his surroundings.

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Review from P H (Wife of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff and Carers, they are always efficient, dedicated, caring and cheerful in spite of any difficulties that they are having to deal with.
I appreciate the speediness of a doctor’s visit, should it be required.
The well thought out meals are varied and plentiful.
My only concern
is that Management do not always act on the problems that the staff and Carers have to deal with.

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Review from Paula C (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was with the Nursing Home for 3 months, at first we had a few teething problems, but once the staff knew what we were expecting for my mum she was very well looked after, the staff were always very welcoming and always offered my family a drink on arrival at the home.
Times were hard with the
lockdown but the staff would skype us on a regular basis so we could have a chat with mum.
When mum was deemed end of life I couldn't have wished for her to be in a better place, the staff were very caring and the Nurses kept us informed all of the way, we were allowed to be with Mum in her final hours. Thank you Ledbury Nursing home.

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Review from Jeremy H (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased how the care has improved for my mum over the last two years. Initially, she became very frail and unable to even walk to the toilet without prompting and a helping hand. The deputy manager, oversaw Mum's care and put a care plan in place. The improvement was remarkable and Mum is talking,
walking better and enjoying her time at the home. Since the lockdown, we have all been self-isolating and so we have been cut off from visiting so it has been hard on everyone, especially Mum who is devoid of visitors. I would like to congratulate one of the nurses, for her initiative in starting up a weekly contact via WhatsApp. This was completely off her own back and using her own mobile phone. Now, the family are able to stay in touch, it's marvellous. Friendly staff, good food and well looked after - what more could anyone wish for?

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Review from Amy H (Grandson of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit our nan at Ledbury Nursing Home and the staff are always lovely and very helpful. I cut Nans hair on some of my visits and they are very obliging when I need help to move her, she always says how complimentary the all are to her and that she is always having a giggle with them so it’s great
to know she’s happy! They often do activities together which is also really good knowing that she occupied.
One of the carers, has been amazing during lockdown too as she’s made it possible for us to see our nan using FaceTime on her phone! It’s so great to see Nan is doing well but also for her to see us and have a good chat and catch up. Makes things a little more ‘normal’, a massive thank you for that!

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Review from Michelle D (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't think of anywhere better for my dad to live. The staff that I have met are great and couldn't ask for better. It's a shame I can't get to see him more often as I live so far away but carers have been willing to bring him half-way. I always feel very welcome when I have visited.

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Review from Marian C (Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Ledbury Nursing Home just before Christmas 2018 - I was in a bad way - ill for 2 1/2 years. The staff and nursing home was like home and from my entry to my leaving on March 7th 2019 I have progressed through my illness. The atmosphere, staff and nurses are excellent and I really have to thank
everyone for giving me back my life!

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Review from J A (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Excellent staff, caring and dedicated. However, my main criticism is that on too many occasions the facility was understaffed. There is a shortage of regular employees and as a consequence a heavy dependency on agency staff that sometimes were unfamiliar with routines and patients needs. There were
incidences when agency staff failed to turn up placing totally unrealistic and grossly unfair demands on the staff that were present. On too many occasions shifts were manned by two staff when the recommended number was 4. That the basic premium wage is deemed an adequate reward for such an emotionally and physically demanding role is an outrage.

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Review from Elaine I (Daughter of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Ledbury from Hereford for palliative care. I cannot thank the staff enough for the outstanding care they have given her and for making her last few days easier. The night staff have taken the time to get to know her as a person rather than just a patient and this was very comforting
to know. The building and facilities, as well as the catering, are excellent and I would not hesitate to recommend this facility to anyone.

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Review from Dorothy F (Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming to Ledbury, I have on the whole, been very satisfied with the service given and my relationship with the staff. There are a few things I would change, such as more varied meals, but the kitchen staff do a good job catering to many people.
Although I have not included any "Excellent" ratings,
I feel fortunate at having such good treatment at my age (91 in December).

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Review from Audrey S (Sister of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for nearly six months and previously had experience of several residential homes and respite care units. He rates this nursing home as good especially the care provided by the staff.

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Current Review Score: 8.5 (8.505)

Overview of Review Score

The Review Score of 8.5 (8.505) out of 10 for Ledbury Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Ledbury Nursing Home is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.931 Points relating to the number of positive Reviews for Ledbury Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 4 Positive Reviews ÷ 7.2 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Will

Will Dabengwa

Job Title: Nurse

Joined: 2019

Wilbert relocated from Zimbabwe in 2019 when he was recruited by Shaw Healthcare.


Will completed his NMC registration in March 2020 and started working at Ledbury Nursing Home as an RGN nurse. Wilbert has progressed to Ledbury’s Clinical Lead.


His working week is split between a mixture of clinical nurse shifts & management days which he likes due to the variety of the 2 & he finds all aspects of his role really interesting & like that 2 days are never the same.


He enjoys working with such a variety of people and loves to help and support our residents so they can have the best quality of life they can. He says, "When I see those huge smiles, I feel joy that I am lucky to be a part of these people’s lives and make a difference to their wellbeing."


Colin

Colin Robb

Job Title: Facilities Manager

Joined: 2011

Colin started with Shaw in May 2011 then moved over to a new role as the FM manager of Ledbury Nursing Home in March 2021.


His role as Facilities Manager at Ledbury has many tasks ensuring risk assessments are in place and update. For Colin his first and most importance is to ensure that the home is safe, and warm for all our lovely residents.


Colin prides his self on ensuring a person-centred approach is behind everything. In doing so is to make the residents stay with us full of kindness, happiness and full of smiles.


Frequently Asked Questions about Ledbury Nursing Home

What types of Care is Ledbury Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ledbury Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Ledbury Nursing Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Ledbury Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ledbury Nursing Home to the centre of Ledbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.