Ledbury Nursing Home has a Review Score of 8.5 (8.505) out of 10, based on 4 reviews in the last 2 years. Over all time Ledbury Nursing Home has 21 reviews.
Review from Lionel H (Relative of Resident) published on 24 November 2016
Submitted via Postal Card •
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The Review Score of 8.5 (8.505) out of 10 for Ledbury Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.574 for Ledbury Nursing Home is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.574
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.931 Points relating to the number of positive Reviews for Ledbury Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 4 Positive Reviews ÷ 7.2 = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jan 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Nurse
Joined: 2019
Wilbert relocated from Zimbabwe in 2019 when he was recruited by Shaw Healthcare.
Will completed his NMC registration in March 2020 and started working at Ledbury Nursing Home as an RGN nurse. Wilbert has progressed to Ledbury’s Clinical Lead.
His working week is split between a mixture of clinical nurse shifts & management days which he likes due to the variety of the 2 & he finds all aspects of his role really interesting & like that 2 days are never the same.
He enjoys working with such a variety of people and loves to help and support our residents so they can have the best quality of life they can. He says, "When I see those huge smiles, I feel joy that I am lucky to be a part of these people’s lives and make a difference to their wellbeing."
Job Title: Facilities Manager
Joined: 2011
Colin started with Shaw in May 2011 then moved over to a new role as the FM manager of Ledbury Nursing Home in March 2021.
His role as Facilities Manager at Ledbury has many tasks ensuring risk assessments are in place and update. For Colin his first and most importance is to ensure that the home is safe, and warm for all our lovely residents.
Colin prides his self on ensuring a person-centred approach is behind everything. In doing so is to make the residents stay with us full of kindness, happiness and full of smiles.