Market Lodge

Ledbury Community Health & Care, Market Street, Ledbury HR8 2AQ
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9.5 13 Reviews
  • Market Lodge, Ledbury
Market Lodge is a specialist acquired brain injury care centre providing cost-effective quality accommodation for adults aged 18 and over seeking short or long stay services.

The facility provides care and therapeutic support for people who have received an acquired brain injury through direct or organic trauma.

The design meets the needs of individuals requiring enhanced supported living, nursing and re-ablement services in a post-acute setting.

In lieu of the community based therapies and activities that Market Lodge usually undertake when not in lock-down, they have been busy in house, ensuring all therapies are continued and their residents are engaged and entertained.

They carry out speech and language skills every day with prescribed exercises designed to maintain and improve function and ensure that all physiotherapy and positioning exercises are done daily, to make sure that residents do not falter when achieving their optimum function.

There are many creative opportunities throughout the day, with arts, crafts and all other artistic pursuits encouraged.

It is important that the residents have regular structured thinking skills, which help with recognition and processing. Many games are played throughout the day, including group games.

Music therapy is popular as a form of reminiscence therapy and proves to be very uplifting.

There is regular baking and cooking, making it a whole unit activity for all to enjoy, catering for the varied diets Market Lodge caters to.

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Care Provided by Market Lodge

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 10 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nia Grinnell (Manager)
  • Admission Criteria
    • Block contracts with Herefordshire PCT
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (10)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Market Lodge Reviews (13)

9.5

Market Lodge has a Review Score of 9.5 (9.481) out of 10, based on 6 reviews in the last 2 years. Over all time Market Lodge has 13 reviews.

Overall Experience

  • 9
  • 4
  • 0
  • 0
  • 0

Date Published

13
5
6
6
7

Review from S R (Nephew of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a resident of this facility and sees the staff and unit as home the care he receives is second to none and he wouldn't be who he is today without it well done to all and long may it continue.

Reply from Nia Grinnell, Home Manager at Market Lodge

Thank you for taking the team to leave us these kind words, we really appreciate it.


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Review from J R (Brother of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, long may it carry. My brother sees the staff as part of his family and Market Lodge as his home as he tells me every time I visit. The home is a wonderful place, if I need to know anything the staff sorts it straight away.

Reply from Nia Grinnell, Home Manager at Market Lodge

Thank you for leaving us these kind words. We are one big family here at market Lodge and we are so happy that your brother feels at home here with us.


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Review from Janet P (Friend of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Market Lodge are kind and caring, my friend is very happy there. The residents are always clean and tidy. When possible they go out on trips, also they have many activities inside including zumba.

Reply from Nia Grinnell, Home Manager at Market Lodge

Thank you for leaving us these kind words, we are so happy your friend is happy.


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Review from Joy O (Sister of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is always treated with the utmost respect. She has been in Market Lodge for two years. She is always clean and tidy, well taken care of. Food and drink are plentiful and very good.
My sister has had a few issues, nothing to do with the home just the way she is now and they have always kept
me informed and dealt with things very professionally, I am extremely grateful to all the team and I think she is in a lovely home.

Reply from Nia Grinnell, Home Manager at Market Lodge

Thank you for leaving us this really kind review about the care of your sister. It really means a lot to us and the team will be thrilled to read it.


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Review from Megan C (Niece of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no doubt that Market Lodge and its caring, upbeat staff have made a huge difference to the progress we've witnessed since our family member's initial admission. Whenever we visit, it's clear that the staff have a real passion for building relationships with the residents, even suggesting ideas
to improve their recovery still further.

Reply from Nia Grinnell, Home Manager at Market Lodge

Thank you for leaving us this really kind review about the care of your family member. It really means a lot to us and the team will be thrilled to read it.


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Review from A W (Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here 2021. Fabulous. My room, I think is like a treasure cave. Full of surprises. Calm. Peaceful. Happy and I welcome people in. My life now is wholesome. Fun and joyful. Thank you to the manager and her crew. If you're in doubt. Come, try us out.

Reply from Nia Grinnell, Home Manager at Market Lodge

Thank you for this lovely review, the team will be delighted to read it.


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Review from Ewan O (Nephew of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Market Lodge has provided incredible compassionate services with constant smiles, humour and professionalism. Visiting is an absolute joy.

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Review from Angus G (Father of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good balance between care and discipline.
Good interaction between staff and patient.
Calm and harmonious with little tension.
Wide range of patient activity within the facility and outside locally.

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Review from H B (Sister of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my sister has received since moving to Market Lodge has been exceptional. The staff all introduced themselves, are professional and kind to both my sister and me. My sister is engaged and encouraged to participate in activities and enjoys her outings into the community, be that shopping, a
walk, or a visit to the local farm.

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Review from P G (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received good and caring service from the staff here.

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Review from Fiona G (Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff.
Nice room.
Feel safe.
Meals are good.

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Review from Rosemary G (Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food and drink are really good with good choices.
The staff are kind and caring.
I also like my room.
The staff help me to be independent and I like that.

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Review from Penny D (Sister of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Market Lodge provides a really caring and supportive environment for the complex care needs of my sister. Staff always act in her best interest, but are so considerate of her feelings and work hard to allow her to feel that she has control over the elements of her life that she can manage. She is treated
with great patience and understanding. All the staff work hard to make Market Lodge feel like a home for my sister, from celebrating her birthday to providing stimulating trips and activities, interaction and friendly faces. I know that at Market Lodge my sister is exceedingly well looked after and cared for with kindness, compassion and skilled competence.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Market Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Market Lodge is calculated as follows: ( (59 Excellents x 5) + (8 Goods x 4) ) ÷ 67 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Market Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Charlotte

Charlotte Daniels

Job Title: Support Worker

Joined: 2015

My name is Charlotte Daniels and I have been a Support Worker at Market Lodge for over 5 years.


I studied Health and Social Care for 2 years whilst at sixth form and really enjoyed it. During this time, I did some work experience within the care sector and found the work very rewarding and enjoyed building therapeutic relationships with the people I cared for.


On qualifying I spent some time working as a live-in carer, enabling someone to remain in their own home with support. I found that I was very good at helping and encouraging someone to be as independent as they could and I decided that a career in rehabilitation would be my next step.


During my time at Market Lodge, I have worked with residents to empower them as much as I can and support them in every aspect of their lives, helping them reach their goals and optimum potential. With brain injury, this is really important because sometimes people’s abilities can change on a daily basis and expecting people to achieve something every day doesn’t acknowledge how hard they find certain activities and sets them up to fail.


In a normal day at Market Lodge, I never know what is going to be around the corner. I can be celebrating a huge achievement for a resident, commiserating if the day hasn’t gone their way, helping people deal with lots of different emotions and finding the humour in our everyday lives.


We usually have a lot of fun on Market lodge but some days I will be the only motivation a resident has and I will work hard to encourage them so they begin to feel hopeful and enthusiastic again.
This is one of my favourite parts of my role.


Lisa

Lisa Carne

Job Title: Cook

Joined: 2002

Lisa has worked for Ledbury for the last 17 years. She is committed to meeting all the needs of our residents and produces a wonderfully tempting array of food which everyone enjoys. The team uses as much fresh produce as possible and Lisa changes the menu to reflect the seasons and always provides different choices on any given day. Lisa also works closely with the nursing staff to make sure that any prescribed diets, including all texture modified diets are maintained and that the residents enjoy them, making sure that whatever the preference and taste of a resident, everyone has thoughtfully prepared and beautifully cooked food. She is passionate about the food she produces and knows how important the meals are to each resident. She is keen for feedback from staff and residents and will work hard to make sure our residents feel listened to and will incorporate their wishes in her daily routine and residents really look forward to their meals. She is well known within the home for her ample portions and very tasty cakes and will whip up a delicious feast for our birthdays, anniversaries and any celebration, be it inside the home liaising with our Activity Champion or outside the home for local or national clebrations. Lisa and her team are truly the heart of Ledbury.


Frequently Asked Questions about Market Lodge

What types of Care is Market Lodge registered for?

Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Market Lodge provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Market Lodge have?

There are 10 Single Rooms.

What are the Facilities & Services at Market Lodge?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Market Lodge to the centre of Ledbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.