Leominster Care Home has a Review Score of 9.8 (9.806) out of 10, based on 22 reviews in the last 2 years. Over all time Leominster Care Home has 98 reviews.
Review from K C (Resident) published on 13 February 2025
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Overall Experience
5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home
Thank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided by our staff. It is wonderful to hear that you are having a pleasant time during your stay with us. We hope to continue providing you with the best possible care.
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Review from J W (Sister of Resident) published on 31 January 2025
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home
Thank you for taking the time to leave us your review. It is always lovely to hear words like "Kindness" and "Empathy" being used to describe our care and we are pleased to hear that your Sister is treated with respect by our staff at Leominster Care Home. Please let us know if there is anything we can do to make your Sister's stay as comfortable as possible.
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Review from J M (Wife of Resident) published on 18 December 2024
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Guy L (Son of Resident) published on 29 November 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like she received the best possible care.
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Review from N K (Son of Resident) published on 13 November 2024
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5.0 out of 5
Reply from Rosie Smith, Customer Advisor at Leominster Care Home
Hello and thank you for taking the time to leave such a lovely review for the staff at Leominster Care Home. It is always wonderful to hear our staff described as "caring", "professional" and as having "empathy". We hope that your Mother continues to enjoy her time within the home and we are thrilled you are all so pleased with it!
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Review from Phyllis D (Resident) published on 5 November 2024
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4.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from J R (Resident) published on 5 November 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for taking the time to leave your kind words. It is always nice to hear words like "Smashing home" and "staff are excellent" being used to describe our care. We hope to continue providing you with the best possible care.
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Review from Lorna W (Partner of Resident) published on 31 October 2024
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
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Review from D W (Wife of Resident) published on 9 September 2024
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5.0 out of 5
Reply from Rosie Smith, Customer Advisor at Leominster Care Home
Hello and thank you for taking the time to leave the staff at Leominster Care Home such a lovely review. It is great to hear home has such a "warm" and "happy" atmosphere. We are incredibly proud of our staff and it is wonderful to hear them described as "friendly", "professional" and "welcoming". Thank you so much for your kind words and best wishes.
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Review from James V (Son of Resident) published on 19 August 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear words like "exceptional", "professional" and "staff go above and beyond" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Lesley S (Friend of Resident) published on 22 July 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, which is clearly showing with the progress she has made in our care home. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from K J (Daughter of Resident) published on 24 June 2024
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Emma D (Daughter of Resident) published on 13 June 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that your Mum feels like part of our Leominster family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Olive W (Respite Resident) published on 1 May 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Leominster Care Home
We appreciate you taking the time to leave us your comments, we are pleased to hear you felt well taken care of. Thank you for choosing Leominster for your stay.
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Review from Cynthia R (Respite Resident) published on 10 April 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home
Thank you for your kind words. We hope Leominster Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you have had a pleasurable stay. We are glad to hear that you are impressed with the delicious meals provided. Thank you for choosing Leominster for your stay.
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Review from A S (Son of Resident) published on 31 January 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for taking the time to leave your kind review. We hope Leominster Care Home did everything possible to make the transition as easy as possible for your mum and your family. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Julie J (Daughter of Resident) published on 22 January 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.
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Review from C M (Respite Resident) published on 27 September 2023
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Overall Experience
4.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from E W (Respite Resident) published on 25 July 2023
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease in our care, especially with your family being able to join you for lunch Thank you for choosing Leominster for your stay on both occasions.
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Review from Julian K (Son of Resident) published on 26 June 2023
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Leominster Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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The Review Score of 9.8 (9.806) out of 10 for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Leominster Care Home is calculated as follows: ( (214 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 258 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Leominster Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Newly refurbished, Leominster offers en suite spacious bedrooms available for residential and nursing care. Residents are encouraged to personalise their rooms with small items from home. Situated in the heart of Leominster town, the home is ideally located close to all local amenities and has good transport links.
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Job Title: Home Manager
I have worked with Bupa for over 20 years' in numerous roles from Clinical Nurse Trainer to Clinical Deputy Manager and now have returned to take on the role as Home Manager at Leominster. I love the family feeling within the home.
Job Title: Senior Activity Co-Ordinator and Senior Housekeeper
Joined: 1996
I have worked at the Leominster Care Home for 27 years, originally as a Bursar. I enjoy organising and facilitating a range of activities, events and trips for our residents. I love the interaction with our residents and I enjoy working with a great team of people.
Our team of Housekeepers pride themselves on keeping the Home immaculate and ensuring the residents have a clean and well-presented environment to live in.
I was born in Herefordshire and live locally. When I am not working I enjoy spending time with friends and family.
Job Title: Receptionist
I have worked at Leominster as a Receptionist for 5 years. I really enjoy my job - it’s not just about answering the phone or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. I enjoy making a difference in our residents' lives.
Job Title: Financial Administrator
Joined: 2023
I love the balance of my job. You spend time at your desk doing your admin and finance, but also have the pleasure of visiting and speaking to residents and families. I love the team that works here.
Previous to working at Leominster Care Home, I worked for the Natwest Registrars Department and for a property management company at Yorkshire Building Society. I have since moved from Bristol to Pembridge and love living in the country.
In my spare time, I love reading, walking and relaxing by painting watercolours and pencil drawings. I live with my Husband Tony, and we have a son and a beautiful granddaughter called Primrose. I am passionate about my two cockapoos called Teddy and Phoebe Rose.
Job Title: Senior Care Assistant
I have been at Bupa for 7 years and have worked in a variety of different roles. I started as a weekend Kitchen Assistant, then I became a Care Assistant and I'm now a Senior Care Assistant. I love working at Bupa because of the colleagues I work with and the wonderful residents I care for every day.
Job Title: Senior Care Assistant
Joined: 2010
I have worked at Bupa for 13 years. I started off as a carer and have progressed to senior care assistant in Nursing. I love spending my days looking after our residents.
Job Title: Care Assistant
I have worked here as a Care Assistant for a total of 8 years. I did leave for a brief period in between but I returned as I missed the residents and am passionate about making a difference in their lives.
Job Title: Care Assistant
I have worked at Leominster as a Care Assistant for 4 years and I'm currently applying for the role of Senior Carer as I want to progress within Bupa. I enjoy making a difference in the lives of our residents.
Job Title: Care Assistant
I started as a Housekeeper 13 years ago, and since then I have worked as a Carer, in the kitchen and laundry. I am also an engagement and well-being champion. I enjoy being part of the BUPA family and find every day rewarding looking after our wonderful residents.
Job Title: Chef Manager
Joined: 2020
I am the chef manager at Leominster Care Home and have worked for Bupa for just over 4 years. Seeing the smiles on residents' faces is why I love working here.
In my spare time, I enjoy fishing - I am currently travelling around England, Wales and Scotland to fish.
Job Title: Kitchen Assistant/Chef
I've been part of the Leominster team for 19 years. I'm a Kitchen Assistant and help the Chef. I enjoy making the residents happy and finding out what their favourite foods are.
Job Title: Kitchen Assistant
I have worked as a Kitchen Assistant for 14 years and have recently become an engagement champion as well. I enjoy working here as I get to meet lots of different people every day.
Job Title: Maintenance Operative
Joined: 2022
I am the maintenance Operative within the Care Home dealing with day-to-day issues, general maintenance and gardening.
I enjoy working here as there's a different job every day and I like to make the residents' lives that little bit happier. I have been a gardener most of my life and I also enjoy resolving problems and maintenance issues.
I live within walking distance of the home with my daughter and partner. My spare time is spent with my daughter and walking my two dogs. I love gardening and drawing.
