Leominster Care Home

44 Bargates, Leominster HR6 8EY
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9.8 98 Reviews
  • Leominster Care Home, Leominster
Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions such as Parkinson's.

Close to local amenities the home offers comfortable accommodation within pleasant surroundings. There are lots of places to socialise and relax around the home, including a large open lounge and two cosier spaces filled with comfy armchairs and tall windows.

All bedrooms are ensuite and have a 24-hour call system. The beautiful garden is a lovely spot for sitting and catching up with friends and family.

The home’s chef provides a balanced menu of nutritional food for residents to enjoy and extra dietary requirements are always met.

Residents benefit from regular activities and events organised by the home’s dedicated activities co-ordinator who will adapt sessions to accommodate resident’s mobility and ability.

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Care Provided by Leominster Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fleur Bright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Leominster Care Home Reviews (98)

Total of 98, showing 21-40
9.8

Leominster Care Home has a Review Score of 9.8 (9.806) out of 10, based on 22 reviews in the last 2 years. Over all time Leominster Care Home has 98 reviews.

Overall Experience

  • 86
  • 11
  • 1
  • 0
  • 0

Date Published

98
8
15
22
76

Review from Audrey P (Respite Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and accommodation for two weeks following spinal decompression surgery. The home is warm and spotlessly clean. The staff are caring, efficient and friendly and the food is plentiful, varied and very good. I got the impression that this care home is very well run, as I felt
comfortable and secure during my stay.

Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your response. We are so pleased to hear that you received excellent care and that you had a comfortable stay recovering after your surgery. It is so lovely to hear that you felt cared for and that you enjoyed our delicious meals. Thank you for choosing Leominster for your stay.


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Review from Gwyn L (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so very pleased to receive a warm, friendly welcome when we visited our friend today. The senior activity coordinator and senior housekeeper was cheerful and positive throughout and the home clean and tidy. The care our friend was and is receiving is second to none and we were unexpectedly treated
to coffee and biscuits before we left.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your lovely review. It is always nice to hear from friends feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again soon.


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Review from Philip B (Next of Kin) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum, aged 96, has been in the home for the last 12 weeks. Every member of staff was wonderfully caring and friendly to her. She was very happy there and we were happy to know she was well looked after. The room was always clean and the food was excellent.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members and residents feeling like they have been cared for and looked after. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from J H (Niece of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle stayed in Leominster for 13 weeks following surgery for a broken hip. The care shown there has been wonderful. The staff are caring and curious, and the nurses and home manager were always up to date with my uncle's daily needs. The food was excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We are so happy that we were able to provide the care your uncle required to get him back on his feet. Thank you for choosing us for his care.


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Review from K H (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone enquiry, the manager's professional guidance and advice gave us reassurance and comfort. All questions have been dealt with thoroughly. Nothing is too much trouble. The initial visit was taken by my daughter and son-in-law who were given an extensive tour and able to ask questions.
They came away with a great community feel - it was warm and friendly and they felt it would be a happy home for their grandmother. We have nothing but praise for the staff and the high-quality care and attention to detail given.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We are happy to hear that Leominster did everything possible to make the transition as easy as possible. We are very happy to hear you and your family can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from O A (Respite Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made very welcome by staff members. My room maid was exceptional in her thorough cleansing of my room.
The care ladies were all very caring and helpful.
The Senior Housekeeper is outstanding in everything she is involved with.
Nothing is too much trouble and goes out of her way to assist.
Lack
of bath/shower facilities - room 10.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease in our care. Hopefully you will go away from this feeling like you received the best possible care. Thank you for choosing Leominster Care Home for your stay.


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Review from Dawn T (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mum the staff are always friendly and helpful. The care home always looks clean and comfortable. Mum likes the staff very much and also enjoys the food that is provided.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We are happy to hear you always find our staff to be friendly and helpful and that your Mum enjoys the food the chef prepares.


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Review from Mary S (Daughter-in-law of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, cheerful staff.
Very comfortable accommodation.
Lots of activities.
Excellent food.
Perfect! Thank you.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from T B (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here a couple of weeks and everyone is friendly and the care is excellent.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We hope Leominster care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from B L (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Post pandemic the atmosphere within the home has become more relaxed and happier. The staff continue to maintain a high standard and are approachable and helpful. There appears to be a good team spirit. Well done.

Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care.


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Review from Shirley S (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit it is immaculately clean, the staff are friendly and welcoming and my friend always has a smile and always saying how happy she is. Lovely food, home cooked like she was used to. She is so happy here which is lovely to see and hear.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your kind review. We are so glad to hear that your friend expresses how happy she is at Leominster, we certainly hope to continue to provide her with the best possible care.


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Review from R C (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With central support and advice from BUPA HQ, it was easy to liaise with the local BUPA care Home and made all the necessary arrangements for mum's respite care easy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We are happy to hear that you found our Customer Care Team were helpful when making the arrangements for respite. Thank you for choosing us for Mums care.


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Review from Miriam L (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the nursing home section of this care home since October 2019; as a former nurse, I can see that the nursing care he receives is of a very high standard. Staff are caring and understanding of my dad's needs and always do their very best to help.
I highly recommend this home.

Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your dad is receiving the best care in our home and that you find our staff caring and understanding. Thank you for your recommendation.


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Review from F K (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's a pity that the new manager has chosen to ignore us on our only two visits in two years. Having made complaints in October these were ignored and it appeared that there are sufficient staff, bearing in mind the phones are never answered when I ring two to three times a week. Generally, it appears
the home does not reach the high standards that we set before Covid.

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Review from Hayley S (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been well supported to settle in as a permanent resident. Difficult times due to temporary closer and restricted visiting, but we have been able to see Dad and take him out whenever possible. The staff are always friendly and very professional. It is a lovely home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We are very happy to hear that you have found everyone to be welcoming, friendly and professional. Thank you again for taking the time to write your review.


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Review from E C (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoyed the two weeks I spent at the home and hope I would be able to come and stay at the Leominster Care Home again if the need should arise.

Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you enjoyed your stay with us and would come again. Thank you for choosing Leominster care home for your stay.


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Review from David S (Resident) assisted by family/friend published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt secure and well cared for.
Did not experience activities due to restrictions ongoing at the time.

Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments. We are happy to her that you felt secure and well cared for in our home. Thank you for choosing Leominster for your stay.


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Review from C U (Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the home friendly and helpful. My auntie is very happy.

Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your auntie is happy in our care. We hope to continue providing your auntie with the best possible care.


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Review from C P (Friend of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to these difficult times, we found the home has been very accommodating in allowing visiting on a regular basis at the window and lately in the pod. The visits are a morale booster for all of us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

We appreciate you taking the time to leave us a review. We are glad to hear that you feel the staff have been as accommodating as possible under the difficult circumstances. We hope to be able to welcome you in for a visit again soon.


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Review from Rosemary M (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home at a very difficult time during the pandemic. The staff have done all they can to keep us updated on her health and to arrange safe visits. We didn't expect her to settle in as well as she has but the staff have been wonderful with this and she seems as happy as she possibly could
be. She is certainly able to do and be involved in a lot more than she did at home and is being encouraged to eat properly again. Overall I am happy with the care she is having.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your lovely review. It is so nice to hear that your mum has settled in well even under the difficult circumstances and that she is happy in our care.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Leominster Care Home is calculated as follows: ( (214 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 258 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leominster Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Newly refurbished, Leominster offers en suite spacious bedrooms available for residential and nursing care. Residents are encouraged to personalise their rooms with small items from home. Situated in the heart of Leominster town, the home is ideally located close to all local amenities and has good transport links.


Awards / Recognitions (2)

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Meet the Team (13)

Fleur

Fleur Bright

Job Title: Home Manager

I have worked with Bupa for over 20 years' in numerous roles from Clinical Nurse Trainer to Clinical Deputy Manager and now have returned to take on the role as Home Manager at Leominster. I love the family feeling within the home.


Viv

Viv Jaine

Job Title: Senior Activity Co-Ordinator and Senior Housekeeper

Joined: 1996

I have worked at the Leominster Care Home for 27 years, originally as a Bursar. I enjoy organising and facilitating a range of activities, events and trips for our residents. I love the interaction with our residents and I enjoy working with a great team of people.


Our team of Housekeepers pride themselves on keeping the Home immaculate and ensuring the residents have a clean and well-presented environment to live in.


I was born in Herefordshire and live locally. When I am not working I enjoy spending time with friends and family.


Gemma

Gemma Davis

Job Title: Receptionist

I have worked at Leominster as a Receptionist for 5 years. I really enjoy my job - it’s not just about answering the phone or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. I enjoy making a difference in our residents' lives.


Andrea

Andrea Morris

Job Title: Financial Administrator

Joined: 2023

I love the balance of my job. You spend time at your desk doing your admin and finance, but also have the pleasure of visiting and speaking to residents and families. I love the team that works here.


Previous to working at Leominster Care Home, I worked for the Natwest Registrars Department and for a property management company at Yorkshire Building Society. I have since moved from Bristol to Pembridge and love living in the country.


In my spare time, I love reading, walking and relaxing by painting watercolours and pencil drawings. I live with my Husband Tony, and we have a son and a beautiful granddaughter called Primrose. I am passionate about my two cockapoos called Teddy and Phoebe Rose.


Morgan

Morgan Powell

Job Title: Senior Care Assistant

I have been at Bupa for 7 years and have worked in a variety of different roles. I started as a weekend Kitchen Assistant, then I became a Care Assistant and I'm now a Senior Care Assistant. I love working at Bupa because of the colleagues I work with and the wonderful residents I care for every day.


Elisa

Elisa Taylor

Job Title: Senior Care Assistant

Joined: 2010

I have worked at Bupa for 13 years. I started off as a carer and have progressed to senior care assistant in Nursing. I love spending my days looking after our residents.


India

India Cooke

Job Title: Care Assistant

I have worked here as a Care Assistant for a total of 8 years. I did leave for a brief period in between but I returned as I missed the residents and am passionate about making a difference in their lives.


Caitlin

Caitlin Jones

Job Title: Care Assistant

I have worked at Leominster as a Care Assistant for 4 years and I'm currently applying for the role of Senior Carer as I want to progress within Bupa. I enjoy making a difference in the lives of our residents.


Jean

Jean Hackley

Job Title: Care Assistant

I started as a Housekeeper 13 years ago, and since then I have worked as a Carer, in the kitchen and laundry. I am also an engagement and well-being champion. I enjoy being part of the BUPA family and find every day rewarding looking after our wonderful residents.


Pawel

Pawel Buczek

Job Title: Chef Manager

Joined: 2020

I am the chef manager at Leominster Care Home and have worked for Bupa for just over 4 years. Seeing the smiles on residents' faces is why I love working here.


In my spare time, I enjoy fishing - I am currently travelling around England, Wales and Scotland to fish.


Michelle

Michelle Childs

Job Title: Kitchen Assistant/Chef

I've been part of the Leominster team for 19 years. I'm a Kitchen Assistant and help the Chef. I enjoy making the residents happy and finding out what their favourite foods are.


Andrew

Andrew Weaver

Job Title: Kitchen Assistant

I have worked as a Kitchen Assistant for 14 years and have recently become an engagement champion as well. I enjoy working here as I get to meet lots of different people every day.


Karl

Karl Pullen

Job Title: Maintenance Operative

Joined: 2022

I am the maintenance Operative within the Care Home dealing with day-to-day issues, general maintenance and gardening.


I enjoy working here as there's a different job every day and I like to make the residents' lives that little bit happier. I have been a gardener most of my life and I also enjoy resolving problems and maintenance issues.


I live within walking distance of the home with my daughter and partner. My spare time is spent with my daughter and walking my two dogs. I love gardening and drawing.