Review from M M (Great-Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

My great-uncle lived at the home and was very happy there, he was very well looked after and thought a lot of the staff. He felt they were family,

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for taking the time to leave your review. It is so lovely to hear that your great-uncle felt he was part of the Leominster family and that he was happy in our care. Thank you again.

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Review from A R (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has spent 5 years at the home which have been very happy years for her being very well looked after by all the wonderful staff.

Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care at Leominster. We hope to continue providing your mother with the best possible care.

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Review from Patricia M (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

The only reservation I have is communication between carers and management, as residents, we tend to use our carers as having the information on everything and sometimes they don't know the answer.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your review. We will certainly pass your comments on to the manager. Please let us know if there is anything else we can do to make your stay as pleasant as possible.

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Review from D M (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

My mother has lived here for a little over three years now. The care given to her is of the highest quality. All of the staff really do care and always treat her with kindness and respect. The home goes the extra mile to try to provide interesting, varied and stimulating activities, even through what

has been an extremely difficult and challenging year for all care homes.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your kind review. We are so happy to hear you describing the care as kind and respectful. We hope to continue providing your loved one with the best care possible.

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Review from Randy R (Husband of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Bupa, Bargates, Leominster since February 2016. During that time, I have only praise (lots of it) for the care and attendance that she continues to receive. The staff continue to be brilliant.

Reply from Melanie Cope, Customer Service Adviser at Leominster Care Home

We thank you sincerely for your kind words regarding our care and our staff and will be sure to pass them on to the relevant people.

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Review from Will Q (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

I have to admit you looked after my father and he had nothing but good things to say about his care, and all the staff I had any dealings with were 100% on the button. I would highly recommend you to anybody needing care. I cannot thank you enough for his care in his final months. True professionals

through and through.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your kind words. We are very sorry about your loss. We are glad to help you and your family through such a difficult time.

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Review from B L (Friend of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience

Due to covid restrictions, a general review is limited. Staff appear to be very conscientious and obliging. The home has a very friendly atmosphere and is well managed.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We really appreciate you taking the time to leave us such lovely comments.

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Review from M E (Grandson of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience

Very good, care has been excellent. Very happy with this placement.

Reply from Stephen Rondel, Customer Adviser at Leominster Care Home

Thank you for taking the time to leave your review. It is always nice to hear kind words.

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Review from A C (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

I would rate this care home with a 5-star rating because the care and support to the residents and family are exceptional. All the staff treat the residents with respect, compassion and empathy. They always go the extra mile and treat the residents like their extended family. Nothing is too much trouble

for staff. Their duty of care is fantastic and I cannot praise them enough. My father is very well looked after and is safe and happy, which we are so thankful for.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.

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Review from Barbara W (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

The home is well run with happy and helpful staff. The service regarding general cleanliness and both general and personnel is very good. We are well catered for and the kitchen staff keep us well fed and are prepared to adjust the service if needs be. There is a variety of group activities if one wishes

to join in or a well-kept garden to enjoy when the weather permits and visitors (in the normal course) are always welcomed.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from Chris J (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

Could not wish for a better place for Dad. In these troubled times, it is reassuring to know he is receiving the best of care.
All the staff are excellent, most having been at the home for many years. Relatives have been regularly kept up to date with their loved ones via newsletters, video calling,

and in the last few days with strictly enforced accompanied, social-distanced, visits.
All credit to the manager and her team.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the lovely comments.

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Review from Elisabeth W (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

We are very happy with the standard of care at Leominster Care Home. My mother has settled well and is full of praise for the wonderful staff who cannot do enough for her.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We are delighted to hear your mother has settled well and is happy with the level of our care. Thank you for the praise.

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Review from Sue W (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

When you walk into Leominster Care Home it has a quiet and peaceful atmosphere. The staff are very pleasant and helpful. The care is superb and the residents are made to feel as comfortable as possible. Cleanliness is a top priority and the meals are tasty and nutritious. For the more able, there are

many activities organised to stimulate the body and mind. A super home. Well done to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for your praise and for trusting us with your loved one’s care.

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Review from C F (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

Over the last 2 or so months Mum's health has gone down a lot. The staff are trying everything they can to make her comfortable and as pain-free as possible. They constantly try to reassure her as she is rather distressed. The staff are also very kind to me. My brother and I are very pleased that Mum

is living here. I just worry her money will run out.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for you feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. If you have concerns in regards to finance you can always discuss it with the homes manager or financial administrator to see how we can help.

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Review from Gary T (Son of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at the Leominster Care Home from July - October 2019. During this time, all the staff were of the highest professional standards. They helped make Mum's last days as comfortable as possible, always acting with care and compassion. The home is a wonderful place - all the staff

from the manager down work as a family to care for their patients. I would not hesitate to recommend this home.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We are very saddened about you mothers passing. Hopefully you can go away from this feeling like she received the best possible care and thank you for taking the time to leave such lovely comments.

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Review from Eleanor D (Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience

Wonderful time. Thank you all.

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Review from G M (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

I came here to help my recovery from having a new hip joint after a very bad fall. I received a very warm welcome on arrival, offered food and drink which was much appreciated. The staff are kind and caring, nothing is too much effort. I have been supported and encouraged all the way. I would be happy

to recommend this place to anybody. Excellent food, well presented.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for your kind words. We hope you had a good recovery and hope to see you again in the future.

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Review from J G (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

Both parents were cared for in this care home. My father was admitted first, deemed to be end of life. However, with the dedicated nursing care he received, he recovered sufficiently to live another 18 months. My mother was admitted following a fall in another home resulting in a fracture and hospital

stay. Sadly her mental health declined, but again, she received excellent patient nursing care. All staff, nursing, admin and care staff were friendly and professional. All led by a strong manager.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for taking for sharing your story. We are sorry to hear about the loss of your father. Hopefully, you can feel like both of your parents received the care and dignity they deserve while in our care.

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Review from W T (Respite Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

This was my second visit this year, whilst it was only for respite during my daughter's holiday. I found the staff as careful of my well-being as ever. It was just like being on holiday, lovely room, nice meals and plenty of care and attention.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We are very delighted to hear you felt like on holiday while in our care. We hope to see you again soon.

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Review from Geoff H (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

When my father was transferred to Leominster Bupa home, he looked on death's door. He was practically comatose. Unfortunately, my wife and I had booked a holiday of a lifetime to celebrate her retirement and fully expected him to have passed away before our return. We returned to find him 'perky' and

his old self. The fact he survived for another 18 months is a testament to the quality of his care.

Reply from Greta Narbutaityte, Customer Advisor at Leominster Care Home

Thank you for such a touching message. I have sent this through to the staff that looked after him and on behalf of the Leominster team we would like to thank you for trusting us with your parents care and if you need any further help please let us know.

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