Leominster Care Home

44 Bargates, Leominster HR6 8EY
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9.8 98 Reviews
  • Leominster Care Home, Leominster
Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions such as Parkinson's.

Close to local amenities the home offers comfortable accommodation within pleasant surroundings. There are lots of places to socialise and relax around the home, including a large open lounge and two cosier spaces filled with comfy armchairs and tall windows.

All bedrooms are ensuite and have a 24-hour call system. The beautiful garden is a lovely spot for sitting and catching up with friends and family.

The home’s chef provides a balanced menu of nutritional food for residents to enjoy and extra dietary requirements are always met.

Residents benefit from regular activities and events organised by the home’s dedicated activities co-ordinator who will adapt sessions to accommodate resident’s mobility and ability.

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Care Provided by Leominster Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fleur Bright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Leominster Care Home Reviews (98)

Total of 98, showing 61-80
9.8

Leominster Care Home has a Review Score of 9.8 (9.806) out of 10, based on 22 reviews in the last 2 years. Over all time Leominster Care Home has 98 reviews.

Overall Experience

  • 86
  • 11
  • 1
  • 0
  • 0

Date Published

98
8
15
22
76

Review from D P (Husband of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's stay was only a short stay but during this time, her care was impeccable. The nursing was of the highest standard and the cleanliness was excellent. We were made to feel welcome and treated with great dignity.
Thank you for your professional care.

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Review from C P (Private Carer of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care provider is very good, friendly staff, excellent food with plenty of choice. Facilities are excellent and there are always plenty of activities to join in with. The rooms are satisfactory but a bit on the small size, but this would be my only criticism. Overall it is a very good care home
and I would recommend it to friends and family.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for your feedback, we really appreciate your comments.


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Review from Raymond P (Son of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents lived at the Bupa Home in Leominster for the last 12 months of their lives after they had both been unable to continue living independently. The standard of care was always excellent and when both mum and dad were at the end of life, we were able to avoid hospitalisation so that they
could both pass away peacefully in familiar surroundings with the people they knew. The staff were always caring and dedicated and there was always a cheerful atmosphere at the home.
I could not fault the service provided and would not hesitate to recommend Bupa at Leominster to anyone who needed nursing or residential care.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss but hopefully you can go away from this feeling like your parents received the best possible care.


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Review from Alison S (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care throughout the time my father was a resident. Support for the family in the last stages of fathers' life was excellent and allowed Father to die at the home and not in a hospital.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for your kind words. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. Hopefully you can go away from this feeling like your father received the best possible care.


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Review from Alice R (Respite Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has the essentials to enable people to live a comfortable life whether they are old and frail or suffering from physical defects.
We have good food, one's clothes are washed and ironed frequently and entertainment is provided. One's room is pleasant with a TV and adequate furniture and a bathroom.
Whether
the weather is hot or wet or cold outside, the temperature here is just right. People are happy here due, in fact, to the help given by the carers all with a smile.

Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from G J (Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving hospital poorly and not mobile.
One week later, due to excellent care, I left restored.
Lovely, cheerful staff.

Reply from Greta Narbutaityte, Customer Advisor at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Nigel C (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with all aspects of the care of my father. He was treated with dignity and consideration and we were always consulted if there were any issues presented. The care home was very well run and the administration a very high standard. One aspect which presented itself was that of specialist
care for what I am sure is an increasing issue of our age, when mental health and dementia care specialist nurses would have been very valuable.

Reply from Josephine Gaupholm, Customer Adviser at Leominster Care Home

Thank you for your review of Leominster Care Home. We are pleased to hear that you have been impressed with all aspects of your fathers care and appreciate your comments regarding the staff treating your father with dignity and consideration. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Robert C (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with all the care and support given to my father and for us as a family. My father lived at the home for nearly 3 years and in that time he has had tremendous care from all the staff. Their professional manner was exemplary. Nothing was too much trouble. Rooms were kept
spotless, staff were friendly and accommodating at all times. The care and consideration given to my father and our family was excellent. I would definitely recommend this care home to others.

Reply from Josephine Gaupholm, Customer Adviser at Leominster Care Home

Thank you for your review of Leominster Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the professional and friendly nature of the staff. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Eileen C (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Nothing I want for. Most of all I feel safe and secure. Must say I thoroughly enjoy the activities which have given me a new lease of life.

Reply from Gabriella Mills, Customer Advisor at Leominster Care Home

Thank you for your review. We are pleased to hear that you feel happy, safe and are enjoying our care home. We appreciate your positive comments and will share them with the home's manager. The Bupa Customer Care Services


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Review from K J (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care and attention I receive here.

Reply from Gabriella Mills, Customer Advisor at Leominster Care Home

Thank you for your review of Leominster. We are pleased to hear about your positive experience of our care home and glad you are satisfied with your care. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from C G (Relative of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bupa was a lovely environment to be in. The staff were lovely and welcoming. Everyone was very friendly and attentive.

Reply from Gabriella Mills, Customer Advisor at Leominster Care Home

Thank you for your review. We are pleased to hear that you enjoyed your visit to our care home and appreciate your comments on our staff. We will share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Marion S (Regular Volunteer) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My observations make me compare this home to a four-star hotel, linen tablecloths, very friendly staff, a lovely atmosphere. Rooms and lounges are bright and cheerful.
An open reception area contributes to the general feeling of welcome.

Reply from Gabriella Mills, Customer Advisor at Leominster Care Home

Thank you for your review. We are pleased to hear that you have a positive, welcoming experience when visiting our care home. We appreciate your comments are will share the with the home's manager. The Bupa Customer Care Team.


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Review from Judy S (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care, staff friendly and accessible. Plenty of activities, good choice, pleasant rooms.

Reply from Natalie Krisman, Customer Service Advisor at Leominster Care Home

Thank you for your review and I'm pleased that you have had a positive experience with our home.


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Review from C T (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home. Everyone very good, my room was very clean and tidy.
One problem, the bed was poor, better quality beds.

Reply from Jayne Duck, Customer Services Administrator at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Boyan L (Respite Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was convalescing at Leominster Care home following foot/ankle tendon surgery at the hospital. My stay was excellent as the post-operation swelling reduced with rest and foot elevation. The nursing and care staff were very helpful and nothing was too much trouble they were all friendly and caring.
The only negative was that I could only have a shower once a weekly but was able to do it myself after the 4th day.

Reply from Jayne Duck, Customer services administrator at Leominster Care Home

Thank you for your review. I hope that you are now back in good health and are able to get around better after your surgery. I'm so glad to hear that you were well cared for while in our care and your kind words about our staff.


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Review from Gail S (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received the most wonderful care and support during her three week respite stay. The staff have always been so kind and patient with her.
They have slowly built her confidence and with gentle encouragement, she has regained her appetite and is now eating all her delicious lunch and chatting
to other residents.
You receive a warm welcome as soon as you step through the door.

Reply from Jayne Duck, Customer Services Administrator at Leominster Care Home

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and that she has got some of her confidence back and enjoying her food. I hope that she will come and stay with us again for some respite care.


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Review from N T (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home with very friendly and caring staff that will help out with any requests. A few nurses are exceptionally good and seem to go beyond the call of duty. I would be very happy to recommend this home to anyone.

Reply from Jayne Duck, Customer services administrator at Leominster Care Home

Thank you for your review and kind words about our staff it is lovely to hear that they go beyond the call of duty to make the residents happy and well cared for.


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Review from Michelle H (Granddaughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming. The staff are all friendly, are very respectful of the residents and treat them with dignity.

Reply from Jayne Duck, Customer services administrator at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from D E (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Leominster Care Home in a very bad state. I cried for several days owing to my illness and the death of my husband. Whilst I was in here the carers took care of me and welcomed me and brought me back to myself after several weeks. I would tell anyone how nice it is in Leominster Care Home.

Reply from Jayne Duck, Customer services administrator at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from S H (Resident) assisted by family/friend published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a vegetarian and I find that the choice is very limited. Otherwise, I am satisfied with all other service provision. Staff are very pleasant and friendly.

Reply from Jayne Duck, Customer Services Administrator at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Leominster Care Home is calculated as follows: ( (214 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 258 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leominster Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Newly refurbished, Leominster offers en suite spacious bedrooms available for residential and nursing care. Residents are encouraged to personalise their rooms with small items from home. Situated in the heart of Leominster town, the home is ideally located close to all local amenities and has good transport links.


Awards / Recognitions (2)

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Meet the Team (13)

Fleur

Fleur Bright

Job Title: Home Manager

I have worked with Bupa for over 20 years' in numerous roles from Clinical Nurse Trainer to Clinical Deputy Manager and now have returned to take on the role as Home Manager at Leominster. I love the family feeling within the home.


Viv

Viv Jaine

Job Title: Senior Activity Co-Ordinator and Senior Housekeeper

Joined: 1996

I have worked at the Leominster Care Home for 27 years, originally as a Bursar. I enjoy organising and facilitating a range of activities, events and trips for our residents. I love the interaction with our residents and I enjoy working with a great team of people.


Our team of Housekeepers pride themselves on keeping the Home immaculate and ensuring the residents have a clean and well-presented environment to live in.


I was born in Herefordshire and live locally. When I am not working I enjoy spending time with friends and family.


Gemma

Gemma Davis

Job Title: Receptionist

I have worked at Leominster as a Receptionist for 5 years. I really enjoy my job - it’s not just about answering the phone or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. I enjoy making a difference in our residents' lives.


Andrea

Andrea Morris

Job Title: Financial Administrator

Joined: 2023

I love the balance of my job. You spend time at your desk doing your admin and finance, but also have the pleasure of visiting and speaking to residents and families. I love the team that works here.


Previous to working at Leominster Care Home, I worked for the Natwest Registrars Department and for a property management company at Yorkshire Building Society. I have since moved from Bristol to Pembridge and love living in the country.


In my spare time, I love reading, walking and relaxing by painting watercolours and pencil drawings. I live with my Husband Tony, and we have a son and a beautiful granddaughter called Primrose. I am passionate about my two cockapoos called Teddy and Phoebe Rose.


Morgan

Morgan Powell

Job Title: Senior Care Assistant

I have been at Bupa for 7 years and have worked in a variety of different roles. I started as a weekend Kitchen Assistant, then I became a Care Assistant and I'm now a Senior Care Assistant. I love working at Bupa because of the colleagues I work with and the wonderful residents I care for every day.


Elisa

Elisa Taylor

Job Title: Senior Care Assistant

Joined: 2010

I have worked at Bupa for 13 years. I started off as a carer and have progressed to senior care assistant in Nursing. I love spending my days looking after our residents.


India

India Cooke

Job Title: Care Assistant

I have worked here as a Care Assistant for a total of 8 years. I did leave for a brief period in between but I returned as I missed the residents and am passionate about making a difference in their lives.


Caitlin

Caitlin Jones

Job Title: Care Assistant

I have worked at Leominster as a Care Assistant for 4 years and I'm currently applying for the role of Senior Carer as I want to progress within Bupa. I enjoy making a difference in the lives of our residents.


Jean

Jean Hackley

Job Title: Care Assistant

I started as a Housekeeper 13 years ago, and since then I have worked as a Carer, in the kitchen and laundry. I am also an engagement and well-being champion. I enjoy being part of the BUPA family and find every day rewarding looking after our wonderful residents.


Pawel

Pawel Buczek

Job Title: Chef Manager

Joined: 2020

I am the chef manager at Leominster Care Home and have worked for Bupa for just over 4 years. Seeing the smiles on residents' faces is why I love working here.


In my spare time, I enjoy fishing - I am currently travelling around England, Wales and Scotland to fish.


Michelle

Michelle Childs

Job Title: Kitchen Assistant/Chef

I've been part of the Leominster team for 19 years. I'm a Kitchen Assistant and help the Chef. I enjoy making the residents happy and finding out what their favourite foods are.


Andrew

Andrew Weaver

Job Title: Kitchen Assistant

I have worked as a Kitchen Assistant for 14 years and have recently become an engagement champion as well. I enjoy working here as I get to meet lots of different people every day.


Karl

Karl Pullen

Job Title: Maintenance Operative

Joined: 2022

I am the maintenance Operative within the Care Home dealing with day-to-day issues, general maintenance and gardening.


I enjoy working here as there's a different job every day and I like to make the residents' lives that little bit happier. I have been a gardener most of my life and I also enjoy resolving problems and maintenance issues.


I live within walking distance of the home with my daughter and partner. My spare time is spent with my daughter and walking my two dogs. I love gardening and drawing.