Leominster Care Home

44 Bargates, Leominster HR6 8EY
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9.8 98 Reviews
  • Leominster Care Home, Leominster
Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions such as Parkinson's.

Close to local amenities the home offers comfortable accommodation within pleasant surroundings. There are lots of places to socialise and relax around the home, including a large open lounge and two cosier spaces filled with comfy armchairs and tall windows.

All bedrooms are ensuite and have a 24-hour call system. The beautiful garden is a lovely spot for sitting and catching up with friends and family.

The home’s chef provides a balanced menu of nutritional food for residents to enjoy and extra dietary requirements are always met.

Residents benefit from regular activities and events organised by the home’s dedicated activities co-ordinator who will adapt sessions to accommodate resident’s mobility and ability.

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Care Provided by Leominster Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fleur Bright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Leominster Care Home Reviews (98)

Total of 98, showing 81-98
9.8

Leominster Care Home has a Review Score of 9.8 (9.806) out of 10, based on 22 reviews in the last 2 years. Over all time Leominster Care Home has 98 reviews.

Overall Experience

  • 86
  • 11
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Date Published

98
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Review from Alice P (Daughter-in-law of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When father-in-law was taken in at Bupa, the staff and management made him feel at home. The management gave us peace of mind that his needs would be met to the highest standard.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

Thank you for your lovely review regarding Leominster Care Home. I am so pleased that you are happy with this home, their staff and management, and the care your Father receives. We really appreciate your feedback. The Bupa Customer Care Team.


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Review from Maurice T (Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers generally caring and helpful. Sometimes seem to rush - probably because they have so many residents to see at the same time. Food, good generally and will react positively to suggestions. Laundry service good. Cleaning good. Senior staff will listen and act on request or suggestions. Some careers
sometimes need to listen to residents requests more sympathetically.

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Review from G W (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfied and happy.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

Thank you for your kind feedback. I am pleased that you are happy with Leominster Care Home. The Bupa Customer Care Team.


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Review from Angie F (Daughter-in-law of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, very welcoming. The staff are lovely and very friendly. The care they give is wonderful. The Father-in-Law is not known for his compliments but says the food is excellent.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

Thank you for your kind feedback. I am pleased that you are happy with the staff at Leominster and that your Father-in-law enjoys his meals here! The Bupa Customer Care Team.


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Review from E P (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming to residents and family. Excellent food and cleanliness. Listen to the residents and respond to requests.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

Thank you for your lovely feedback, we really appreciate it. I am pleased that you are happy with Leominster Care Home and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from E D (Daughter-in-law of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care but not happy with fees increasing the percentage each year which is over and above inflation.

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Review from Rosalind S (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are great and always very helpful.

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Review from Adam H (Grandson of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bupa Leominster are looking after my Nan, I am very happy with the way the girls are looking after my Nan. Always taking the time to talk to her and when they are generally walking past, they always pop their heads in the door to say hello. Food is always brilliant and my Nan never complains.

Reply from Jamie, National Development Manager at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Valerie A (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So long as mum is in Leominster Care Home we know she is in good hands.

Reply from Jamie Barrett, National Development Manager at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from A B (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in the care home is nearly 5 weeks for respite care.
I am elderly and was suffering from a chest infection. I could not fault the care and attention shown to me by all the staff. I was treated with dignity and respect and everyone made me feel special. Nothing was too much trouble. I am diabetic
and all my dietary needs were taken care of and I was even able to eat the wonderful homemade cake and puddings because they were diabetic friendly. There was always a good choice on the menu and food was tasty and good quality. I would highly recommend this care home to anyone who needed extra care, support and TLC.

Reply from Jamie, National Development Manager at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Clare D (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was fast-tracked into Leominster as he was not expected to live very long. Due to the care and dedication of the staff he has pulled through, is still with us some 8 months later. I cannot praise all the staff enough. They always make you so welcome when visiting and could not think of a better
place I would like my dad to be. They are a credit to the company- well done.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

That is absolutely amazing to hear, thank you so much for sharing your feedback with us. I am so pleased. I will ensure to feed this back to the home manager so they are aware of the amazing support they are providing. Thank you so much again, we really appreciate it. Best wishes, The Bupa Customer Care Team.


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Review from J P F (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe, caring home. High standards of cleanliness, friendly atmosphere. Residents are treated with dignity at all times.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jen G (Friend of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My old friend of 90 years old couldn't have been looked after better in all ways of care to the end of her life in August 2016.
Apart from the occasional moment, everything was in place for top care from everyone at the home and I would recommend it to anyone who requires the best care possible.

Reply from Emily Wilson, Customer Service Administrator at Leominster Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Peter C (Son of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last six years of her life in the Leominster Care Home, and during that time she was always happy, contented and very well cared for. Over the years, we have made many good friends amongst the staff, a great bunch of people working in an exceptionally well-run care home.

Reply from Rose Pickering, Customer Service Administrator at Leominster Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Vera J (Widow Widower) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Very friendly and helpful staff.

Reply from Lydia Waller, Customer Service Administrator at Leominster Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from John G (Husband of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last two months of my wife's life the Leominster Home looked after her with great care in a fully professional manner. The general atmosphere was very friendly, the standard of service was excellent and my wife was as happy and relaxed as was possible in the circumstances.

Reply from Lydia Waller, Customer Service Administrator at Leominster Care Home

Thank you for your review. We offer our condolences and are pleased your wife felt comfortable with us in her last months. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M P (Daughter of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my experience were second to none. My mum was treated with dignity and respect. She was always clean, warm and well fed. Staff always kind and caring, both to mum and ourselves.

Reply from Rose Pickering, Customer Service Administrator at Leominster Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Sallie P (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home cared for both of my parents for the last two years of their lives. The carers support staff and the manager were always very kind, conscientious and provided 24 hour care to a very high standard. The home was always clean and very well presented. The needs of both of my parents were met and
staff went above and beyond their required duties in order to ensure both my parents physical and psychological needs were always met. They ensured that my parents final years were safe, supported and comforted.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Leominster Care Home is calculated as follows: ( (214 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 258 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leominster Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Newly refurbished, Leominster offers en suite spacious bedrooms available for residential and nursing care. Residents are encouraged to personalise their rooms with small items from home. Situated in the heart of Leominster town, the home is ideally located close to all local amenities and has good transport links.


Awards / Recognitions (2)

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Meet the Team (13)

Fleur

Fleur Bright

Job Title: Home Manager

I have worked with Bupa for over 20 years' in numerous roles from Clinical Nurse Trainer to Clinical Deputy Manager and now have returned to take on the role as Home Manager at Leominster. I love the family feeling within the home.


Viv

Viv Jaine

Job Title: Senior Activity Co-Ordinator and Senior Housekeeper

Joined: 1996

I have worked at the Leominster Care Home for 27 years, originally as a Bursar. I enjoy organising and facilitating a range of activities, events and trips for our residents. I love the interaction with our residents and I enjoy working with a great team of people.


Our team of Housekeepers pride themselves on keeping the Home immaculate and ensuring the residents have a clean and well-presented environment to live in.


I was born in Herefordshire and live locally. When I am not working I enjoy spending time with friends and family.


Gemma

Gemma Davis

Job Title: Receptionist

I have worked at Leominster as a Receptionist for 5 years. I really enjoy my job - it’s not just about answering the phone or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. I enjoy making a difference in our residents' lives.


Andrea

Andrea Morris

Job Title: Financial Administrator

Joined: 2023

I love the balance of my job. You spend time at your desk doing your admin and finance, but also have the pleasure of visiting and speaking to residents and families. I love the team that works here.


Previous to working at Leominster Care Home, I worked for the Natwest Registrars Department and for a property management company at Yorkshire Building Society. I have since moved from Bristol to Pembridge and love living in the country.


In my spare time, I love reading, walking and relaxing by painting watercolours and pencil drawings. I live with my Husband Tony, and we have a son and a beautiful granddaughter called Primrose. I am passionate about my two cockapoos called Teddy and Phoebe Rose.


Morgan

Morgan Powell

Job Title: Senior Care Assistant

I have been at Bupa for 7 years and have worked in a variety of different roles. I started as a weekend Kitchen Assistant, then I became a Care Assistant and I'm now a Senior Care Assistant. I love working at Bupa because of the colleagues I work with and the wonderful residents I care for every day.


Elisa

Elisa Taylor

Job Title: Senior Care Assistant

Joined: 2010

I have worked at Bupa for 13 years. I started off as a carer and have progressed to senior care assistant in Nursing. I love spending my days looking after our residents.


India

India Cooke

Job Title: Care Assistant

I have worked here as a Care Assistant for a total of 8 years. I did leave for a brief period in between but I returned as I missed the residents and am passionate about making a difference in their lives.


Caitlin

Caitlin Jones

Job Title: Care Assistant

I have worked at Leominster as a Care Assistant for 4 years and I'm currently applying for the role of Senior Carer as I want to progress within Bupa. I enjoy making a difference in the lives of our residents.


Jean

Jean Hackley

Job Title: Care Assistant

I started as a Housekeeper 13 years ago, and since then I have worked as a Carer, in the kitchen and laundry. I am also an engagement and well-being champion. I enjoy being part of the BUPA family and find every day rewarding looking after our wonderful residents.


Pawel

Pawel Buczek

Job Title: Chef Manager

Joined: 2020

I am the chef manager at Leominster Care Home and have worked for Bupa for just over 4 years. Seeing the smiles on residents' faces is why I love working here.


In my spare time, I enjoy fishing - I am currently travelling around England, Wales and Scotland to fish.


Michelle

Michelle Childs

Job Title: Kitchen Assistant/Chef

I've been part of the Leominster team for 19 years. I'm a Kitchen Assistant and help the Chef. I enjoy making the residents happy and finding out what their favourite foods are.


Andrew

Andrew Weaver

Job Title: Kitchen Assistant

I have worked as a Kitchen Assistant for 14 years and have recently become an engagement champion as well. I enjoy working here as I get to meet lots of different people every day.


Karl

Karl Pullen

Job Title: Maintenance Operative

Joined: 2022

I am the maintenance Operative within the Care Home dealing with day-to-day issues, general maintenance and gardening.


I enjoy working here as there's a different job every day and I like to make the residents' lives that little bit happier. I have been a gardener most of my life and I also enjoy resolving problems and maintenance issues.


I live within walking distance of the home with my daughter and partner. My spare time is spent with my daughter and walking my two dogs. I love gardening and drawing.