Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.
However, if interested in touring the home and learning more about services, recommend scheduling a visit in advance. This way, a dedicated team can ensure they're available to show visitors around and discuss how best meet specific needs. The team are here to provide information and support required, and look forward to assisting in any way.
Lynhales Hall is set in its own grounds, with plenty of parking at both front and rear of the building.
Lynhales Hall Nursing Home has a Review Score of 10 (9.992) out of 10, based on 20 reviews in the last 2 years. Over all time Lynhales Hall Nursing Home has 64 reviews.
Review from C P (Son of Resident) published on 16 January 2025
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for the 5 star review. The team at Lynhales will always strive to ensure all our residents receive the best care possible and I couldn't be more proud that you are happy with the care your Dad is receiving. We will continue to do everything we can for each and every one of our residents.
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Review from Jacqueline M (Ex Family Member) published on 15 September 2024
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for your wonderful 5-star review of Lynhales Hall! We are thrilled to hear that your mother-in-law is well looked after and that our staff have made a positive impression with their care and dedication. Our team is committed to providing a nurturing and supportive environment where every resident feels valued and comfortable. It means a lot to us to know that you are pleased with our care and services. Your kind words motivate us to continue delivering the best possible care. If you ever have any questions or need further assistance, please don't hesitate to let us know.
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Review from Malcolm B (Son of Resident) published on 15 September 2024
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for your 5-star review of Lynhales Hall! We are delighted that your dad is well-settled and enjoys his time with us. It's wonderful to know that he feels well cared for and enjoys his walks. Our team is dedicated to creating a supportive and nurturing environment for all our residents, and it's heartwarming to hear your dad's positive feedback. Your kind words are greatly appreciated and motivate us to continue providing exceptional care.
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Review from M R (Wife of Resident) published on 20 August 2024
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for your heartfelt review. Your kind words deeply touch us, and we are truly honoured to have been able to care for your husband during his time at Lynhales. It means the world to us to know that you both felt safe, supported, and surrounded by care and compassion, especially in such challenging circumstances. Our team is dedicated to providing care, genuine comfort, and dignity, and it's wonderful to hear that this made a difference for you and your husband. Please know that all of us feel your appreciation at Lynhales Hall. We are grateful we could be there for you both during this time.
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Review from J P (Daughter-in-law of Resident) published on 11 June 2024
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Review from Susan G (Wife of Resident) published on 7 May 2024
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for taking the time to share your positive experience at Lynhales Hall Nursing Home. We are delighted to hear that your husband is receiving excellent care and that our staff have been helpful in meeting his needs. Providing exceptional care and support to our residents is our top priority, and it's heartwarming to know that we are meeting your expectations. Thank you once again for your kind words and for entrusting us with your husband's care.
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Review from Kim J (Daughter of Resident) published on 27 February 2024
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for your kind words. We're delighted to hear that you feel confident in the care your mum is receiving at Lynhales Hall Nursing Home. Our dedicated team strives to provide the highest level of care and compassion to all our residents. We appreciate you taking the time to leave this review.
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Review from J W (Son of Resident) published on 10 January 2024
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your mum was well looked after and enjoyed the food. Our dedicated team at Lynhales Hall Nursing Home takes pride in providing excellent care, and your kind words truly mean a lot. Many thanks for your trust and appreciation.
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Review from Margaret C (Wife of Resident) published on 18 December 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for taking the time to share your experience. We are delighted to hear that your husband is well cared for at Lynhales Hall and experiencing contentment. Our dedicated staff work diligently to provide excellent care, adapting to changes in mood with compassion and understanding. Your feedback means a lot to us, and we appreciate your trust in our commitment to ensuring the well-being and happiness of your loved one. If there's anything specific you'd like to discuss or share, please feel free to reach out.
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Review from Jessica P (Granddaughter of Resident) published on 23 October 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for your kind words and heartfelt review. We greatly appreciate your trust in Lynhales and are truly honoured to have been a part of your nan's life for the past four years. Providing exceptional care, especially during challenging times, is our utmost priority.
Your recommendation means the world to us. We take immense pride in ensuring our residents are well looked after, comfortable, and surrounded by love and care. If there's anything more we can do for you or your family, please don't hesitate to reach out.
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Review from Maggie W (Sister of Resident) published on 12 October 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for taking the time to leave this wonderful 5-star review for Lynhales Care Home. We greatly appreciate your feedback and are thrilled to hear about your sister's positive experience here. It warms our hearts to know that she is happy and that your family is also content with the care she is receiving.
Thank you once again for entrusting us with your sister's care.
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Review from Tara W (Daughter of Resident) published on 20 September 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
We are truly grateful for your wonderful review and for entrusting us with the care of your mum at Lynhales Hall.
We're delighted to hear that you've been happy with the care your mum has received. Ensuring that our residents are well-presented and receive delicious, nourishing meals is of utmost importance to us.
Maintaining a clean and tidy environment is a priority for us, and your acknowledgment of our efforts in this regard is greatly appreciated. We believe that a welcoming and hygienic setting is essential for the wellbeing and comfort of our residents.
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Review from K A (Daughter of Resident) published on 20 September 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for taking the time to share your heartwarming review. We are absolutely delighted to hear that your mum is settling in well and that you are relieved and full of hope about her new home.
The happiness and well-being of our residents are our top priorities, and it brings us immense joy to know that you've noticed the cheerful atmosphere here. Our dedicated team is committed to creating a warm and friendly environment where all our residents can thrive and enjoy their lives to the fullest.
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Review from K P (Granddaughter of Resident) published on 4 September 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for your kind words. We're delighted to hear that you find Lynhales Hall to be a lovely and clean care home. Our dedicated staff takes pride in creating a welcoming and friendly environment for all our residents. Providing wonderful care is our top priority, and we're grateful for the opportunity to care for your nan. We look forward to continuing to provide excellent care and support for your loved one.
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Review from Karen J (Daughter of Resident) published on 18 July 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you for sharing your heartwarming 5-star review of Lynhales Nursing Home. We are glad to hear that your mum is happy and well cared for in our home. The well-being and contentment of our residents are always our top priorities, and your feedback reaffirms that we are on the right track.
We are also pleased to know that you feel valued and informed about your mum's progress. Keeping families updated and involved in their loved one's care journey is a fundamental aspect of our approach, and we are glad to have provided you with peace of mind through consistent communication.
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Review from Yvonne A (Daughter of Resident) published on 28 June 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
It warms our hearts to know that our staff members have consistently demonstrated genuine care and respect towards your dad. We understand the importance of creating a nurturing and supportive atmosphere, especially for individuals with dementia, and we're delighted to hear that your dad is well cared for.
Your recommendation means a great deal to us. Knowing that you would recommend Lynhales to others with dementia is a testament to the quality of care we strive to provide. We are committed to maintaining the high standards that have earned us your trust and satisfaction.
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Review from Kim H (Daughter of Resident) published on 14 June 2023
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Sadly the same cannot be said of the staff with whom I came into contact at Rotherwood Healthcare ('Head Office' - based in Loughborough, I believe). The staff were *not* caring and were brusque and occasionally quite rude. I am very sad to say that when I let them know that Dad had passed away, I did not receive any condolences and, in fact, my last email went unanswered, to this day.
However, despite this, I was so very happy with Lynhales Hall Nursing Home and their amazing staff, that the poor service from 'Head Office' was overshadowed by the superb care from Lynhales.
Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
We sincerely appreciate your kind words about the exceptional care provided at Lynhales. It is truly heart-warming to hear that your father was treated with care and respect during his last months.
We deeply regret that you had a negative experience with the staff at our Home Support Office, and we would like to apologise for any distress caused. It is truly unfortunate that you felt a lack of empathy and responsiveness, this behaviour is not reflective of the values and standards we strive to uphold. We take matters like this seriously, and we have reached out to you to better understand your concerns. Our aim is to address any issues appropriately and learn from the mistakes you felt we made.
Continuous improvement is a top priority, and your feedback plays a crucial role in helping us achieve that. If there are any additional details you would like to provide, please do not hesitate to contact us. We thank you for recommending our home, and we extend our deepest condolences.
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Review from S M (Resident) published on 22 May 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you so much for taking the time to share your wonderful 5-star review of Lynhales Hall Nursing Home. We are absolutely delighted to hear that you are happy and settled in our home.
Creating a comfortable and welcoming environment for our residents is of utmost importance to us, and we are thrilled that you find Lynhales Hall to be a lovely and comfortable place to live. Our dedicated staff members work tirelessly to ensure that our residents receive the highest level of care, so we greatly appreciate your kind words about their kindness and cooperation.
We are especially pleased to hear that you enjoy the food at Lynhales Hall. Our talented culinary team takes great pride in providing an enticing dining experience. Your satisfaction with the food selection means a lot to us, and we will continue to strive for culinary excellence.
Thank you once again for your glowing review. It means a lot to us to know that you are happy and content in our care.
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Review from T B (Son of Resident) published on 20 May 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you ever so much for sharing your heartfelt 5-star review of Lynhales Hall Nursing Home. We are truly touched by your kind words and the trust you have placed in us to care for your Mum.
Our dedicated staff members strive to provide compassionate and attentive care to all our residents, and it brings us immense joy to know that you found them to be caring, accommodating, and a credit to our home.
Maintaining a clean and tidy environment is of paramount importance to us, as we believe it contributes to our residents' overall wellbeing.
We are truly humbled by your recommendation of Lynhales Hall Nursing Home. It means the world to us to know that you would not hesitate to recommend our home to others seeking quality care. We will continue to strive for excellence and provide the highest level of care to all our residents.
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Review from Clare F (Daughter-in-law of Resident) published on 11 May 2023
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Reply from Nick Brown, Home Manager at Lynhales Hall Nursing Home
Thank you for your review. We really appreciate you taking the time to leave this feedback and the team will be delighted to read this.
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The Review Score of 10 (9.992) out of 10 for Lynhales Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.992 for Lynhales Hall Nursing Home is calculated as follows: ( (238 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 239 Ratings = 4.992
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lynhales Hall Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Nick is experienced at managing a home and takes great pride in leading a strong team.
Job Title: Clinical Lead
Joined: 2024
As Clinical Lead, Zoe is responsible for overseeing the clinical care and ensuring the highest standards of healthcare for residents. Her role involves managing the nursing team, providing clinical guidance, and ensuring compliance with healthcare regulations. She works closely with the care team to assess residents' needs, develop care plans, and monitor their well-being. By leading staff training and promoting best practices, Zoe ensures that Lynhales Hall Care Home delivers safe, compassionate, and effective care while fostering a positive and supportive environment for both residents and staff.
Job Title: Quality Assurance Officer
Michelle is the Quality Assurance Officer at Lynhales.
Job Title: Customer Administrator
Barry is always on hand to support residents and their families' needs.
Job Title: Staff Administrator
Joined: 2023
Anita is the Staff Administrator at Lynhales Hall.
Job Title: Lifestyle Coordinator
Mary provides an array of lifestyle and activity choices for the residents to take part in.
Job Title: Head Housekeeper
Joined: 2023
Clare is accountable for maintaining the high environmental standards we strive for.
Job Title: Chef
Joined: 2024
Paula is a Chef at Lynhales Hall, creating delicious dishes and helping to cater for our residents.
Job Title: Maintenance
Joined: 2024
Robert plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.
Robert handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Lynhales Hall