Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 86 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.

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Care Provided by Newstead House Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Ough (Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals with top-up and NHS referrals
    • Ages from 50 to 120
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Newstead House Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600

  • For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


    Fees are dependent upon need and choice of room.
  • (these prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.


  • Parking

  • There are allocated parking bays in the grounds of the home


Newstead House Nursing and Residential Home Reviews (86)

Total of 86, showing 1-20
10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years. Over all time Newstead House Nursing and Residential Home has 86 reviews.

Overall Experience

  • 82
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Date Published

86
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Review from Karen B (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was moved to Newstead at our request due to the previous home not being able to meet my grandmother's needs, the manager of Newstead is very passionate and dedicated to provide the correct environment and care that each resident requires she speaks very highly of the team of staff that
they have at Newstead and it's very obvious that staff have been there for a long time with little temporary staff required, which is beneficial for my grandmother and for the families. Always feel welcome when visiting my grandmother. My grandmother enjoys the activities that Newstead has to offer.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We are so pleased that your Grandmother is happy living with us at Newstead House.


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Review from Carly S (Granddaughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my nan the carers are always helpful and accommodating. My nan feels extremely happy there. The facilities are clean and tidy with plenty of things to do throughout the day if she wants to.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We really appreciate the positive feedback and we are so glad you nan is happy at Newstead.


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Review from Gordon S (Son-in-law of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and caring. The property is always clean to a good standard and my mother-in-law feels like she is at home. Considering her condition that can only be described as a good thing.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We appreciate your kind comments and we are so pleased that your mother-in-law feels at home at Newstead.


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Review from Tracey S (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Newstead House Nursing and Residential Home at the end of July due to having a stroke, I can not praise the management, staff and nurses enough for the new lease of life it has given my mother.
From the moment you walk into the home, you are greeted with a smile and a chat.
I have
to mention the manager when we first visited Newstead looking for the ideal home to move my mother to, she was just amazing, so patient and very knowledgeable, her wonderful personality made me know my mother would be in safe hands and receive the care and attention she would need.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. We are delighted that you are happy with the care your mum receives at Newstead. It is a pleasure and privilege to care for her and to welcome you all to the Newstead family.


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Review from Vivien M (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how Mum has been treated by all care staff, nurses and manager. Always on hand to have a chat with on how mum is doing.
The home is lovely, clean, warm and very friendly. Plenty of daily activities from bingo to skittles. So glad Mum has settled into her new home.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We are delighted that your Mum is happy at Newstead. We are so glad she is part of the Newstead family.


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Review from M S (Granddaughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention for my nan is second to none, absolutely no worries or sleepless nights knowing she is being taken care of at Newstead. All of the staff are so helpful and friendly. Nothing is too much to ask for. Thanks so much, everyone.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We really appreciate the feedback and we are delighted that you are happy with the care your Nan is receiving.


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Review from Debbie W (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much consideration and research, my mother went to live at Newstead House in September 2021 aged 96 with increasing mobility issues and a diagnosis of progressive vascular dementia. From the moment she arrived, we were welcomed with open arms and made to feel that nothing was too much trouble
by any of the staff, from the management, senior nurses, care staff, and domestic and catering staff. I immediately felt my mother was safe and would be well cared for, which indeed she was. There is always a full and varied daily activities programme, in-house home-cooked food with plenty of choice. Each resident is a loved and valued member of the 'Newstead family' and there is always an air of calm, friendship and kindness the moment you step inside the door. No resident could ever feel bored, hungry, lonely or worried. I would have absolutely no reservations about recommending Newstead to anyone, it is an amazing care home, a rare find at a time of anguish and worry. Thank you for everything.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you Debbie for your lovely review. Your mum was a very special lady who was loved by the whole team. It was a real pleasure to look after her and to get to know her family. She was such a character and we will always remember her for her smiles and gentle ways.


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Review from R E (Niece of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Newstead since January 2024. I visit very regularly and see how kind and caring the staff are and also how happy their residents are as well.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. It is good to know you are happy with your aunt's care with us.


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Review from Wendy F (Respite Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that it was Newstead House that picked me up and put me back on my feet. Thank you to all the team for all your help and kindness.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. It was a real pleasure to welcome you to Newstead and to see you well enough to go home.


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Review from Ann M (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for in Newstead House in Hereford for nearly a year before he passed away at the end of August 2023. The love and care he received at this nursing home was excellent. All of the staff, especially the nurses and carers, showed him so much love and cared for him so well. They also
treated me and all of his family with care and nothing was too much trouble for them. I will be eternally grateful to everyone there.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. It was a real pleasure to care for your husband, and I know that the whole team will be so happy to know that you felt that we looked after him and you so well. We have loved seeing you at the home since his death and hope that you will continue to come back to see us on a regular basis.


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Review from Alan F (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed into the house and told we will take care of all your daily needs and your time is for enjoying yourself. We were just surprised by a wonderful lunch to celebrate our 50th anniversary. We could not be happier, spending our time laughing and joking with the members.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you Alan,
We are glad that you are happy with the care we provide at Newstead and that you feel welcome and part of the family.


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Review from P B (Son of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 18 months, my father has resided at Newstead House, during which time it is clear he has developed strong and happy bonds with residents and house staff. This connection with both was recently key in the early recognition that his health had taken a sudden and unexpected turn for the worse.
The staff’s rapid professional, and deeply caring, intervention to get my father into the medical system resulted in the identification and treatment of a previously undetected risk to his life. Dad is back once again in the place he calls ‘home’ much to the relief of his fellow residents, many of whom have become close friends, and the amazing staff.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review.
We love having your Dad living here at Newstead. He is an important part of the 'Newstead Team'


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Review from Pete C (Nephew of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstead House is a lovely and well-organised home. My aunt has been living there happily for some time now. The nursing staff know her well and can always be relied on to answer our queries. They don't just care for her - they clearly care about her.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review.
We appreciate you taking the time to post a review for Newstead and I am delighted that your aunt is happy with us. It is a real privilege to care for her.


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Review from S P (Sister of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent almost two years at Newstead. She always looked clean and well cared for and she always regarded Newstead as her home. She never complained and I think she was as happy as she could have been in the circumstances. I am very grateful to the staff at Newstead for all the kindness, patience
and care that they gave her.

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Review from Merenna W (Granddaughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Newstead enough. As a paediatric nurse and a carer in my teens, I was very worried about Nan needing a care home, and it was a big decision for Nan and us, as a family. Despite her move during Covid, the staff ensured a smooth transition and regular communication with us, as family.
Nan took a while to settle after leaving her home, but everyone made sure she had everything she needed and more importantly time to adjust. Nothing is too much trouble everyone is amazing. Nan is fussy with laundry, she tells me it's done beautifully and her dietary needs are also met well. Nan, at three months off 100, is fiercely independent and the staff are always on hand to encourage this and step in when things get tough. They respond quickly to any health needs and I feel they treat her as well as we would. Words cannot express how lucky we are to have found such a wonderful place.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. Your Nana is an amazing lady and she is an inspiration to us all, on how to live your life to the full.


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Review from Joan A (Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the care staff really wonderful, very caring and dedicated.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind comments. It was a pleasure having you stay at Newstead House whilst you recovered from your hip surgery


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Review from R M (Sister of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted to Newstead House Nursing and Residential Home in October 2019 and he was cared for throughout the pandemic right up until the end with wonderful care and consideration at all times. Nothing has been too much trouble for the staff. They also catered for my own needs throughout
this time, especially near the end of his life. I could not have picked a better care home for my brother in his final years. All the staff, whether they be kitchen staff, cleaners, maintenance and admin staff, carers and nurses have all had his best interests at heart. I would thoroughly recommend Newstead to anyone. I cannot thank the team at Newstead enough.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. It was a privilege and pleasure to look after your brother. I am so pleased that you also felt supported by the team.


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Review from Deborah L (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for approximately four and a half years in The Garden Wing. The staff have all been fantastic and the nursing has been exemplary too. During the horrendous time of Covid and visits were not permitted, we were always informed by either phone call or email. We were always made welcome
and built up a lovely rapport with all the staff. The facilities at Newstead were very good and mum was very well looked after during her final years, forever grateful, thank you all at Team Newstead.

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Review from David L (Son-in-law of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has had the best care possible. Nothing was ever too much trouble for all the wonderful staff at Newstead. We were kept informed of anything concerning my mother-in-law, which over the last couple of years has been invaluable. The standards of the home are superb, it was not like visiting
a nursing home. All I can say is a massive thank you to all the staff, it really is not suffice enough, but, we as a family appreciate all that you have done over the last four and a half years. Thank you.

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Review from Huw R (Son of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of the care mum has received at Newstead House has been exemplary. She has been a resident for 10 years and the main carers have been the same members of staff for all those years, and have treated her with care and dignity at all times. We have had the comfort of knowing she has received
the same level of care as we, the immediate family would give. There is nothing more we as a family could have asked for from Newstead. Thank you so much.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Newstead House Nursing and Residential Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Alison

Alison Ough

Job Title: Registered Manager

Joined: 2018

Ali has been the Registered Manager at Newstead since 2018. Ali is extremely passionate about care of older people. In her spare time, Ali likes to get a lot of joy out of cooking for friends and family.


Louise

Louise Moore

Job Title: Deputy Nursing Manager

Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.


Hannah

Hannah Smith

Job Title: Administrator

Joined: 2023

Frequently Asked Questions about Newstead House Nursing and Residential Home

What types of Care is Newstead House Nursing and Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newstead House Nursing and Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Newstead House Nursing and Residential Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Newstead House Nursing and Residential Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newstead House Nursing and Residential Home to the centre of Hereford?

1.0 mile(s) as the crow flies, distance by road may be significantly further.