Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 86 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.

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Care Provided by Newstead House Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Ough (Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals with top-up and NHS referrals
    • Ages from 50 to 120
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Newstead House Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600

  • For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


    Fees are dependent upon need and choice of room.
  • (these prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.


  • Parking

  • There are allocated parking bays in the grounds of the home


Newstead House Nursing and Residential Home Reviews (86)

Total of 86, showing 21-40
10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years. Over all time Newstead House Nursing and Residential Home has 86 reviews.

Overall Experience

  • 82
  • 4
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Date Published

86
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Review from L W (Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with my excellent care and the variety of creative activities that are offered to me. Food is very good with roast meals on Sundays and Wednesdays. I like that I can choose what I would like to eat. My room is beautiful and I have the most wonderful views over the hills into Wales where
I come from. The staff are so welcoming and I can talk to them about anything.

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Review from Francis P (Sister of Resident) assisted by family/friend published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent. Our sister is very happy. The food is very good.

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Review from E S (Son-in-law of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Newstead House Nursing and Residential Home since February 2020. She found it hard to settle having been very independent. The staff have patiently helped her to adjust and, having made some special friends, she has become a happy contented lady. She has nothing
but praise for the staff who are more like friends than carers. At 96 her memory is fading and she can't always remember the names of individuals but they all call her by her Christian name and take time to chat and ensure she has everything she needs or wants. This is a clean and happy place where smiles are plentiful. We attended the Jubilee Garden party. Residents were walked or wheeled outside to sit around the table laden with goodies. The ladies looked wonderful in their homemade fascinators and the gentlemen proudly wore their Union Flag hats. Bunting was hung around the gardens and adorned the building too. They worked hard during Covid and continue to do so to keep everyone safe. It's a special place.

Reply from Simon Patient, Director at Newstead House Nursing and Residential Home

We try so hard to ensure our care is "warm and friendly" and so are so pleased to see this reflected in your comments. Thank you for your comments, which we will share with the team.


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Review from Jill B (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstead in Hereford is a very welcoming nursing and residential home, my Mum suffers from dementia and is bedbound. Mum has been a resident here since March 2022, the management and care staff are excellent and friendly, and even the cleaning staff take time out to talk to my Mum. The food is excellent
as well. I would recommend anyone to take a look at Newstead if you are looking for a Nursing or Residential Home.

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Review from R A (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the members of staff involved in caring for my father. They took the time to understand my his needs and provided him with a home from home. Management and care team have been excellent.

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Review from Jane S (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Dementia and prior to her admittance to Newstead House Nursing and Residential Home in January 21 she was very lonely (partly due to Covid 19), extremely anxious and stressed.
It was a huge decision to make but we have never looked back! Mum’s health and wellbeing has been restored, she participates
in all the daily activities which are both well planned and stimulating. She has been able to retain her independence and enjoy the freedom of the outdoors and looks the picture of health.
The photographs online speak a thousand words, as we can see in that moment Mum really enjoying herself and always has the biggest smile. This is so reassuring for my family to see Mum so happy and healthy.
The outcome for Mum would not have been possible without the care, compassion and dedication of the management and staff at Newstead. I really can’t thank them enough.
Finally, when I mention the meals at Newstead Mum always says “they’re good”!

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Review from Carmen W (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Newstead House when her Dementia became too severe for my father to look after her at home. As they did not want to be separated, the Home was able to offer them a lovely double room until my father died 18 months ago. My mother then moved into a single room but was still able to
have her personal possessions around her. The care shown by the staff was outstanding, even taking my mother to visit my father in hospital when he broke his hip. When my mother became bedbound, she was still kept clean and tidy with the respect we would all hope for. In her final hours, I was constantly kept updated, as I live quite a distance away and a priest was called to administer the Last Rites, as she would have wanted. I cannot praise the care given too highly!

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Review from Christina O (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are dedicated and friendly. It was a lovely place for mum and dad to spend their last years, it was always a pleasure to visit them there, the standards are very high. Thank you to everyone there, you do an amazing job.

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Review from Sheila D (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relationship with Newstead House began 7 years ago when my father, by then in his 90's with Parkinson's disease and other age-related health issues, needed 24-hour care and nursing support. From the outset, Newstead was like home from home. My father received the very best of care but more importantly
the respect of all concerned. This extended to family members and when visiting (which was never, before Covid, restricted to certain times) the same friendly, approachable but professional atmosphere prevailed. My mother, to whom Dad was married for more than 70 years, always felt reassured that, if she could no longer care for him, he was in the very best hands. So much so that when Dad passed away and she herself, by then aged 94, needed the same support, she had no hesitation in choosing to go to Newstead, where she felt most comfortable and she was given the same level of exceptional and loving care from everyone involved and I cannot thank the staff highly enough.

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Review from C S (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took time for Mum to adapt to her new environment but with the professional care, sensitive and gentle encouragement, she has begun to settle. Mum loves the food and is constantly telling me how kind and friendly the staff are. The various activities have now begun again, after a break due to lockdown,
and she takes part in the ones she likes. With the current situation thrust upon them, the staff at Newstead have taken (what some would consider) almost extreme measures to avoid Covid entering the care home and subsequently endangering the lives of so many vulnerable residents. Whilst my Mum cannot quite understand why she only gets to see me a couple of times a month, I assure her that it is for her safety as much as anyone and that nobody should be put at any kind of risk. I know that Newstead is the right place for Mum to be and, to all the wonderful staff there, I thank you from the bottom of my heart for keeping my precious Mum as happy as possible but, most of all safe.

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Review from Stephanie C (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over this difficult period covering the COVID-19 pandemic, Newstead House staff and management have been excellent. Heritage Manor stopped visits to their care home before the national requirement as they had identified the risks to their residents. This was carefully explained to relatives and offers
of how to keep in touch were made. On enquiring about staff access to PPE and other support I was very reassured that they were fully committed to keeping both themselves and residents safe. Staff have been very understanding of relative’s anxieties and provided excellent care over this period. I know my mother is not only cared for very well but has been given the love and attention she needed while I have not been able to visit. My heartfelt thanks go to all the staff, there is no way to adequately thank them for their self-sacrifice in continuing to do their jobs.

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Review from Margaret (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother lived at Newstead Nursing Home for a few months of this year and the care she received was outstanding. We’d like to make a special mention of the deputy manager who was extremely professional, compassionate, patient and thoughtful in her delivery of care to my mother. We’d definitely recommend
this care home to any potential residents as it’s clean, comfortable, spacious and safe. Every member of staff was exceptional in their roles.

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Review from I B (Power of Attorney of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the establishment is only excelled by the quality of the outstanding staff. Caring, communicative, and dedicated. I cannot envisage any better end of life experience.

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Review from Joan P (Sister of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to find words to describe the home. The standards in all departments are of course excellent but it is that little extra that makes such a huge difference. Seeing the staff in action you realise that extra something is invariably there, it is many many small ways that the staff show their
concern for their resident in a manner that seems completely natural to them. I do find it very difficult to highlight specifics because all aspects of Newstead must and do function as a unit and in doing so achieve their aim to provide a home for residents and long may that continue. Hats off to all Newstead staff.

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Review from Beryl O (Friend of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a number of care homes over the years, in connection with finding a home for a close relative.
Out of many, I visited, I chose three which were all of an excellent standard in all aspects. So no complaints with them.
However, Newstead House is far superior to all others I had seen.

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Review from G M (Niece of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal view of care provider very positive. Both for residential and nursing provision. Senior and assistant nursing staff always friendly, polite and cooperative. Entertainment and activities organised weekly, also Summer Garden Fete in July and Christmas Carol Services in December. Very grateful
for palliative nursing care on behalf of my aunt who died (aged 101) on 9th January 2020.

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Review from Jean S (Regular Volunteer) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at Newstead House for a number of months now. It is a lovely home with friendly and professional staff.
It does not feel like a care home and it has a lovely atmosphere, very calm and peaceful. The residents are well cared for, and there is a lot of fun and laughter in the
home. The home is well maintained, with some lovely communal spaces. I really enjoy my time at the home and look forward to visiting each week.

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Review from Vanda H (Next of Kin) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my next of kin was brought in on respite care, it has given myself and the family great peace of mind and also he is receiving the very best care he deserves which he was not receiving in the community. Professionalism and caring standards are very high. He has now decided to remain at Newstead
for long term care.

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Review from Olly (Nephew of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care and the lovely calming environment. He enjoys the variety,quality and quantity of food.

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Review from G L (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have always responded to our needs and requests to ensure the comfort and safety of my mother.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Newstead House Nursing and Residential Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Alison

Alison Ough

Job Title: Registered Manager

Joined: 2018

Ali has been the Registered Manager at Newstead since 2018. Ali is extremely passionate about care of older people. In her spare time, Ali likes to get a lot of joy out of cooking for friends and family.


Louise

Louise Moore

Job Title: Deputy Nursing Manager

Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.


Hannah

Hannah Smith

Job Title: Administrator

Joined: 2023