Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 86 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.

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Care Provided by Newstead House Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Ough (Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals with top-up and NHS referrals
    • Ages from 50 to 120
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Newstead House Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600

  • For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


    Fees are dependent upon need and choice of room.
  • (these prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.


  • Parking

  • There are allocated parking bays in the grounds of the home


Newstead House Nursing and Residential Home Reviews (86)

Total of 86, showing 41-60
10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years. Over all time Newstead House Nursing and Residential Home has 86 reviews.

Overall Experience

  • 82
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Date Published

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Review from Nicholas W (Nephew of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and on hand to answer any questions you might have. Food is good. Peace of mind knowing they are being well looked after.
Lovely garden for sitting out in the spring and summer.

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Review from E W (Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class with all treatment.

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Review from Roy P (Brother-in-law of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are cheerful and willing to help. Homely atmosphere and dedicated team. If it ain't broke - don't fix it.

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Review from J W (Daughter-in-law of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit, the staff make me feel so welcome. It is very pleasing to know my mum-in-law is in such a lovely warm and friendly place. She has told me the food is very good. My father-in-law was a resident here too for a while and he enjoyed his stay, being waited on and the company. He also enjoyed
walking around the garden.

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Review from Angela D (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted after a long struggle with dementia, a very independent, private lady who fought against going into care, but medical conditions proved we had no choice but choose a suitable home for her.
Newstead was chosen and from the beginning mum settled in, the staff gaining her trust and
respect. She ended her last months with us a contented lady who was looked after by a wonderful team.
The home is absolutely spotless, a lovely room with a view, set out on a long corridor which meant there was always somebody passing usually waving or checking people were ok, we always felt that if there was a problem someone would be at hand straight away. A great comfort after spending many years worrying if everything was ok with mum.
I have no idea how we would have managed without Newstead, their care for mum and us was outstanding, I can’t thank them enough. They truly are a wonderful team of nursing and caring people.
Thank you and well done Newstead House.

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Review from Luke C (Son of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly care home with kind nurses and staff. Light, airy and modern rooms, good and clean facilities.

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Review from Tracey M (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Newstead for over 2 years now and I have no complaints regarding his care. He's treated with dignity and respect. The staff are always friendly and helpful. His room is always clean and tidy and most importantly Dad is happy there (well as happy as he'd ever be in any nursing home!)

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Review from P W (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very dear friend living at Newstead and visit her several times a week, she is happy there and well looked after. The staff are always pleasant and willing to help and always make me feel welcome. I often have a meal there with my friend and find the food very acceptable.

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Review from Jeremy P (Son of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and efficient. My mother has been here for 4 years and has been very well looked after and nothing is too much trouble for anyone.

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Review from Sarah R (Granddaughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smooth transition from my grandmothers home to Newstead. Staff are incredibly supportive and keep me well informed of my grandmothers health and needs. The deputy manage is simply wonderful and has been a great help and comfort to me during this transition. She is simply unbelievable at her job
and I have total peace of mind that my grandmother is being well cared for and safe in there trust.

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Review from Charlotte O (Friend of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been kind and welcoming. The care has been second to none, with nothing every being too much bother. The deputy manage goes above and beyond her call of duty. Always makes an effort to come and talk to us and update of any changes. 11/10 to everyone. Thank you.

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Review from Gail C (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstead House, what can I say! This home is "home from home", full of cheerfulness, passion and kindness. My Mum has Alzheimer's and has been a resident for over 2 years and Dad the same tup until March 2019, when he sadly passed away. They are professional. They keep you updated all the time and contact
me with any changes/concerns they have. My Dad's end of life care was exceptional. They were above and beyond and my rock too. They got me through a heartbreaking time. During this time, when I arrived, there would be a member of staff, chatting and comforting Dad. My Mum is always immaculate. Her personal hygiene care is exceptional always looks comfortable, in her bed or chair. Finally, if you are looking for reassurance of high standard, medical and care support, I recommend Newstead.

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Review from Sheila B (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Newstead House Nursing Home for over two and a half years. She passed away peacefully at the beginning of this month. The care and love she received, especially towards the end was superb. Every effort was made to keep her comfortable (which succeeded) and I was kept informed of all
changes. All the staff were really supportive to Mum and me. I was a midwife/nurse for 40 years so I can appreciate the high standard of care. I would happily recommend Newstead to anyone.

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Review from Dianne Y (Daughter-in-law of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother-in-law was a resident here for only 15 days, both she and all the family received overwhelming care, were treated with dignity and were made to feel at home. Nothing was too much trouble.
This was felt from all the staff from the manager through to the cleaners. We would have no
hesitation in recommending this home to anyone.

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Review from Irene M (Wife of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the flexibility of the home, residents are allowed to rest quietly in their rooms on bad days but encouraged to take part in the varied activities when well enough.
This is particularly important for those with Parkinson's.

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Review from Dorothy J (Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely welcoming to me when I arrived, and are very friendly and caring. Facilities are excellent and there are varied activities for residents to enjoy.

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Review from Ceri R (Daughter-in-law of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was admitted to Newstead for Palliative care and sadly was only there for two weeks before she passed away. The compassion and care that was shown to her and us was amazing and we as a family can not praise them enough. Thank you for everything.

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Review from Linda B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled quickly due to the thoughtfulness and care of the staff. I feel reassured that I have made the right choice of nursing home for her and for her end of life care.

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Review from Barbara S (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad Newstead was chosen for dad's care. We have been so impressed with the care and compassion shown to dad during his time. His dignity preserved always. Thank you so much everyone.

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Review from K W (Granddaughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The passion that all the staff at Newstead have for their patients and the families is incredible. This experience has been made so much easier thanks to them. I couldn't speak highly enough of them.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Newstead House Nursing and Residential Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (3)

Alison

Alison Ough

Job Title: Registered Manager

Joined: 2018

Ali has been the Registered Manager at Newstead since 2018. Ali is extremely passionate about care of older people. In her spare time, Ali likes to get a lot of joy out of cooking for friends and family.


Louise

Louise Moore

Job Title: Deputy Nursing Manager

Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.


Hannah

Hannah Smith

Job Title: Administrator

Joined: 2023