Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 86 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.

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Care Provided by Newstead House Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Ough (Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals with top-up and NHS referrals
    • Ages from 50 to 120
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Newstead House Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600

  • For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


    Fees are dependent upon need and choice of room.
  • (these prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.


  • Parking

  • There are allocated parking bays in the grounds of the home


Newstead House Nursing and Residential Home Reviews (86)

Total of 86, showing 61-80
10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years. Over all time Newstead House Nursing and Residential Home has 86 reviews.

Overall Experience

  • 82
  • 4
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Date Published

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Review from D W (Grandson of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care provided by all staff.
Assistant manager has been an incredible support to all the family.

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Review from Marcella F (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From October 2018 until February when dad was a resident, everyone was so wonderful and understanding of his complex needs.
He was treated with dignity and respect at all times.
Although all the staff/management were amazing, there are a few, in particular, that stand out with me when visiting. Thanks
really to everyone though.

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Review from Susan D (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the last 6 months and considers this 'her home'. The staff are very kind and caring and professional. Mum is always tidy and her personal hygiene well attended to. The last month has been full of great Christmas activities led by the excellent activity coordinator.
Our extended family that were with her over the festive season were most impressed by the care home and staff.

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Review from Lynn J (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a few months my mum was very well cared for, comfortable and happy here. It was a great comfort that whenever I visited she always spoke about how much she liked both the place and the staff.
The whole experience was very personal. Everyone knew me and my mum and knew exactly how she was feeling
and her medical condition. Above all, everyone really cared. Communication was outstanding and nursing care was superb and very adaptable to her changing needs.
One other small but important factor was that it never smelt like a care home.

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Review from Julie D (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is benefiting from the lovely homely, caring environment Newstead has and enjoys the many varied activities that are on offer. She has settled well and is happy there. Furthermore, I have complete confidence in the management and nursing staff that they are looking after my mother to a high
standard.

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Review from G E (Husband of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident patient for a year. During that time, my appreciation of the nursing care has grown week by week. The premises are clean, bright and cheerful and constantly maintained to a high order. All the staff are caring, kind, cheerful and friendly. All the residents, to my knowledge,
are treated with dignity, while at the same time given the care their particular needs require.

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Review from Tonya G (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstead House and all of the staff, from Manager through to Cleaner were outstanding. As a nurse myself, I was looking for a high standard of care for my Mum. Everyone gave their all, treating Mum with such care, always protecting her dignity and striving to do the best in every situation. My Mum needed
end of life care, which was given with love and diplomacy. I will not forget their kindness and professionalism. Thank you everyone.

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Review from Jayne M (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 2 years and my father passed away last month having enjoyed participating in the activities and spending every day at the home visiting her.
The staff are amazing, friendly, caring and supporting not only to the patients but the family. It gives me peace of mind to
know that my mother is in a loving, caring environment and full credit goes to all the staff.

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Review from Jane B (Sister-in-law of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and the food is very good. I sometimes have lunch with my sister-in-law. My sister-in-law is very happy at Newstead and she is always treated with dignity and care.

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Review from Tim K (Son-in-law of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has a terminal condition and he has been in hospital and other homes. But he has been in increasing distress during his last six months or so.
Since my father-in-law was admitted to Newstead House, he has perked up considerably, notwithstanding his condition.
There is a lovely atmosphere
as soon as you walk through the door. All staff and medics are lovely. I think they are making his last few weeks as good as they can be.

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Review from Heather A (Niece of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial assessment onwards my aunt and all friends and family have been treated exceptionally well, we could not find fault in any way. Although Newstead House isn't purpose built and not the most stylish the staff show nothing but kindness and always find time to chat and assist with advice when
needed. My aunt is especially enjoying the lovely food served.

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Review from C D (Wife of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Newstead House Nursing and Residential Home is very welcoming and staff are approachable. However, I have found it difficult to get to know regular staff due to numerous agency staff being on duty. I think continuity is very important and that residents get to know the staff.
Activities could be better
but you have a very enthusiastic member of staff who has lots of ideas to take forward. He has lots of ideas.

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Review from M D (Partner of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, nursing staff and carers all excellent. Nothing phases them. Will do anything to help. Would highly recommend to anyone else. Management etc are so caring and sympathetic, will sort any problem out. My partner cannot write or speak after a stroke which left him paralysed down right side.
Management, nurses and carers understand him which is nice. I can go home at night knowing he is well looked after.

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Review from Stephanie B (Daughter of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother spent 3 weeks in respite at Newstead in January to try and build herself up after becoming very unwell. The kindness and care shown to her by all the staff, without exception, was outstanding. I know that if it became necessary for my mother to move to a nursing home Newstead is
somewhere that she would feel happy and secure.

Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home

Thank you Stephanie for your kind words and please keep popping into see us with your Mum as she has made some good friends here.


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Review from Rhys W (Son of Resident) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit my mother in the care home and at no time have had any cause for concern.
I always feel that she is well cared for and treated with dignity.
My only minor concern is a security issue, it may be possible for someone to enter the premises unchallenged and gain access to the residents.

Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home

Thank you for your kind comments. I note your minor concern regarding security, we do take the security of our residents seriously, staff do challenge anyone that they do not recognise, however, there is a fine balance in trying to keep Newstead House as someone's home and meeting the needs of the residents.


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Review from Christine A (Wife of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough for the care they have given to my husband. It was difficult to find a placement for him but the manager agreed to accept him. He is very happy there and when we visit him are always greeted by any member of staff we see on the way to his room.

Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home

I think we have all come a long way since your husband was admitted to Newstead House. As a team we couldn't have got as far as we have without the support & trust we have received from you, your family and the outside professionals. Thank you.


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Review from Jill E (Wife of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very professional and friendly towards the residents. Nothing is too much trouble and it is always possible to speak to one of the staff when necessary.
The home is a very caring environment and the events that are organised are helpful in stimulating the residents.

Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home

Thank you Jill for taking the time to write a review, it is a privilege to look after your husband who always has a smile for us. For the team it is equally important to get to know families, thank you for your continued support


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Review from John (Son of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So you read so many things about homes ..and let's face it ,it's very hard before you choose one ..in this case for my father.


Yes read reviews ..get a tour ..ask around ...wander round the building ..scrutinise the website and the quality report ..meet the person in charge .. review the costs etc

..but hey you never know.


It..isn't set in glorious woodland ...it's not isolated..but goodness ..beauty here is more than skin deep.


If the culture of a place is set top down, well the manager must be doing something right ..in fact more than right.


My dad died this week ..he was there 5 months ..very very poorly ..not an easy patient ..but the level of care ..the attitude ...the nursing expertise ...the sensitivity ...the quality/attitude of everyone I met ..the cleanliness ..the devotion ..the thought ..the feeling it left me with ...they didn't need to do that ..go that far ..be that diligent and caring, but they were and in the final days ..exceptional..just writing this makes me cry .


Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home

On behalf of the team at Newstead House we would like to thank John for his kind words. In John's Father's case, having had time to reflect it makes it all worthwhile, which as a team we could not have done without the assistance of the outside professionals who have supported us so well.


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Review from Valerie J (Daughter of Resident) published on 21 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only a resident for a short while, from the first meeting with the manager we were sure that she would be well cared for. I particularly loved the fact that she was referred to as a person and not a number or statistic. She was always treated with dignity and respect and the staff,
even though they were busy, took the time to answer our questions and keep us informed of her progress and treatment. Thank you all.

Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home

It was a pleasure for our team to have had the opportunity to care for your Mum and to have met you and your family.


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Review from Janet H (Daughter of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered this establishment as a palliative patient. I am a palliative care nurse in the north east, so extremely aware of how patients should be nursed and treated in the last days of their lives. I found no fault with my fathers care what so ever. He died extremely peacefully and received
the care I have seen in a hospice. I visited the home at many different times of the day and night over a week and found staff sitting with dad, carrying out care. Always aware of his current condition. To the Manager and the staff there, thank you so very very much.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Newstead House Nursing and Residential Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (3)

Alison

Alison Ough

Job Title: Registered Manager

Joined: 2018

Ali has been the Registered Manager at Newstead since 2018. Ali is extremely passionate about care of older people. In her spare time, Ali likes to get a lot of joy out of cooking for friends and family.


Louise

Louise Moore

Job Title: Deputy Nursing Manager

Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.


Hannah

Hannah Smith

Job Title: Administrator

Joined: 2023