Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 86 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.

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Care Provided by Newstead House Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Ough (Manager)
  • Admission Criteria
    • Self funded customers, Local Authority referrals with top-up and NHS referrals
    • Ages from 50 to 120
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Newstead House Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600

  • For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


    Fees are dependent upon need and choice of room.
  • (these prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.


  • Parking

  • There are allocated parking bays in the grounds of the home


Newstead House Nursing and Residential Home Reviews (86)

Total of 86, showing 81-86
10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years. Over all time Newstead House Nursing and Residential Home has 86 reviews.

Overall Experience

  • 82
  • 4
  • 0
  • 0
  • 0

Date Published

86
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9
14
72

Review from Joy G (Daughter of Resident) published on 4 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away recently after only being in Newstead for 3 months, but the staff made those 3 months the most happiest we could have wished for. From going above and beyond their daily duties nothing was ever too much trouble, to spending time after their shift had finished to sit and chat with
mum, to preparing a special meal to encourage her to eat. These are genuine caring people who brightened my mums days who gave me the reassurance of not having to visit everyday because I knew my mum was safe and happy. Thank you so very much for everything, going to miss you all.

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Review from Ann N (Daughter of Resident) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother needed to go into respite for two weeks in June 2015 as the family were going on holiday and she could not be left on her own. Newstead House was recommended by Social Services, on viewing we were pleased at the look and the way the Home was run and thought that it would suit my Mother.
After
her two weeks in respite Mum enjoyed her stay and the weekly bingo. So the activities coordinator said I could take Mum in whenever she wanted to go. So she continued to go to the bingo every two weeks.
My Mother spent some time in hospital in August following a fall at home. After much thought we realised that she needed full time care. Mum said that if she couldn’t go back home she would only want to go to Newstead House where she went permanently in September. She enjoys the company and gets on well with the members of staff.

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Review from David F (Son-in-law of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with Newstead in Hereford. All the staff, without exception are kind and considerate and very efficient in all aspects of their duties. They are more than carers, they are part of the family and although always busy can find time to bring a bit of humour and laughter
into the lives of not only my Mother-in-Law but to all that come in contact with them. I can't praise them highly enough and only hope that if I require the services of a care home, I end up in the same environment as my dear M-in-L.

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Review from Michael L (Son of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a respite period elsewhere, mum became a resident of Newstead House in March/April time 2013 and what a transformation! She's very happy, enjoys the food and always has a funny story to tell us about as she puts it, " her carers".
I find the staff very friendly and given Newstead is an open
house it goes without saying you have nothing to hide! It's important that elderly folk bring memories from home and Newstead ensures this in abundance (it feels like I'm walking into mum's lounge). In addition, the decor is pleasing on the eye for visitors and the cleanliness cannot be questioned. Finally, I'm aware of how hard the staff work, sometimes in difficult circumstances -well done and keep it up!!

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Review from Diane F (Daughter of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care at Newstead for nearly two years and in that time she has been treated with kindness, care and affection. All the staff have been extremely efficient in their duties and have been like an extension of my family. The joy and happiness they bring to my mother through their daily
contact is amazing, it's over and above what we thought possible in a care home environment.

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Review from Hazel H (Sister of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Newstead House nursing home Management and staff were always friendly, caring.
My brother had good care, lovely accommodation and plenty of activities to keep him happy.
Management and staff always had time to support and talk to the family when needed.
Newstead was like family and we will miss
them now our brother has passed away.
End of life care and support was brilliant.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Newstead House Nursing and Residential Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (3)

Alison

Alison Ough

Job Title: Registered Manager

Joined: 2018

Ali has been the Registered Manager at Newstead since 2018. Ali is extremely passionate about care of older people. In her spare time, Ali likes to get a lot of joy out of cooking for friends and family.


Louise

Louise Moore

Job Title: Deputy Nursing Manager

Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.


Hannah

Hannah Smith

Job Title: Administrator

Joined: 2023