Stretton Nursing Home

Burghill, Hereford HR4 7RR
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9.5 19 Reviews
  • Stretton Nursing Home, Hereford
Stretton Nursing Home has a team of highly skilled, empathetic staff ready to meet residents' needs.

Trained staff support residents' with their care needs and offer them a relaxing, friendly home which helps boost each resident's wellbeing.

Well balanced, nutritious food is prepared with special dietary requirements taken into account.

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Care Provided by Stretton Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Stretton Care Ltd
  • Person in charge
  • Jessica Roberts (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Stretton Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Stretton Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Stretton Nursing Home Reviews (19)

9.5

Stretton Nursing Home has a Review Score of 9.5 (9.514) out of 10, based on 18 reviews in the last 2 years. Over all time Stretton Nursing Home has 19 reviews.

Overall Experience

  • 11
  • 7
  • 0
  • 0
  • 1

Date Published

19
3
5
18
1

Review from Grace C (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was here from 2021 until last week when he sadly passed away. The staff have been very caring the whole time he has been there and have been amazing since he passed. Wil miss going there to visit him and see the staff, and the lovely grounds

Reply from Jessica Roberts, Home Manager at Stretton Nursing Home

Many thanks for your kind words & review. Your Dad will be sorely missed by all.


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Review from Glynnis H (Friend of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the building and rooms are rather tired and in need of an upgrade the staff and ambience do currently make up for this. They are all caring and friendly and develop a personal rapport with residents. Particularly outstanding is the current manager who goes out of her way to treat residents
with dignity and respect. Security is excellent and great extra events, facilities i.e. hairdressers etc provided.

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Review from M M (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived and was welcomed. The staff very friendly, comfortable room and very accommodating to Mum's needs.

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Review from Phil S (Son of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay at Stretton Nursing Home was excellent. The staff were very attentive and caring. As soon as we asked for anything to be done they were there to cater for my mother's needs straight away and with a smile. Even being asked to get her ready for a trip out at short notice, two carers would
come very quickly. Thanks to everyone.

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Review from Howard T (Respite Resident) assisted by family/friend published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been beyond both a pleasure and a privilege. The staff from top to bottom have been most kind and attentive, quickly coupling my son (here on permanent stay) with my many visits to him, an ideal situation, understood and encouraged by all. I shall miss the friendly daily routine but all
is not lost, my regular visits to my son will keep me in touch with your fine band of people. God Bless all.

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Review from Jane J (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Stretton Nursing Home on the 14th December 2023 after I visited lots of different homes in Hereford. This was the first home that I felt he would be looked after in. The manager is always available to email/talk to and she responds very quickly to any queries that I have. Dad's
room was newly decorated with new furniture, curtains etc. and is bright, airy with a beautiful view of the countryside. He loves the food and he, I feel, has now started to settle. All of the staff are incredibly friendly and all so caring. My mum visits daily and they are all so lovely to her as well. It has been a huge weight off my mind knowing that he is in a safe, clean and caring home. The whole process of putting him in a home has been mentally draining, but now he is at Stretton I can relax knowing that he is being well cared for.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for your kind review and it is a great pleasure knowing your father and mother!


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Review from Deborah A (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Stretton in November following a lengthy stay in hospital. I was heartbroken at the time, as I always promised Mum that she would never be placed in a care home. Due to mixed dementia and very poor mobility, I knew that this was the only loving and caring thing I could agree to do. Whilst
in hospital, Mum was extremely unsettled, constantly thinking she was being locked away and was very distressed, which in turn made me distressed and very upset.
After a few days of being at Stretton, Mum settled in very well. Due to me living away, the relief has been immense. I speak to Mum every day and she always says she is ok, warm, and comfy. Gone is the extreme distress and anxiety. On each occasion I have visited, the staff have been very welcoming and friendly. The food is ample and the menu seems to be varied. The home is clean and tidy and Mum's room is lovely. Nothing is more important than having your loved one cared for and the comfort that brings is priceless.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for the review. The team are also very pleased to see how your mom has settled over time.


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Review from Judith R (Sister-in-law of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was very clean, the staff were friendly and helpful. It has nice country surroundings, residents seemed happy there.The person in charge was always available to speak to when we needed to.

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Review from Christine B (Wife of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came into the nursing home in June 2023. It was a very difficult time in our life. I could no longer cope at home - mobility problems. It was a sudden decision to come in. Staff very helpful, and he seemed to settle ok. We were very emotional, and all staff were supportive. There have been
communication difficulties, but these are getting better as time goes by. The food is excellent, and my husband enjoys all the meals.

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Review from Asta B (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe my mom is well looked after. She is almost four weeks now in Stretton Nursing Home. The room is nice and clean. Food made for her nice and warm. I was asked a lot of questions about Mom and her interests and favourite foods.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you Asta for the review. Stretton is committed to improving our services.


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Review from Andrew M (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum arrived at Stretton Nursing Home, she felt safe and received a high standard of care, compassion and understanding from her nurses, carers, office team and also the lovely staff who provided her refreshments. Her homely room was always kept clean and tidy and activities for the residents
were thoughtfully structured to individual needs. My family and I will always be very grateful for the care Mum received at Stretton and for the compassion shown to me and my family by all the staff and the manager when she sadly passed away.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for the review, it was a great pleasure knowing your mother and family.


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Review from S S (Resident) assisted by family/friend published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy staying here as the staff are really kind and helpful, nothing is too much trouble for them. I feel safe and secure here at Stretton. The food is also excellent and I look forward to meal times! I couldn't ask for more, all the staff are caring and I'm happy here.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

It was a great pleasure looking after you. The team always enjoyed attending you!


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Review from N S (Power of Attorney of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the service that is provided here. My friend has always been concerned about living in a care home but he absolutely loves it. All the staff, from management, carers and domestic staff are very respectful. I have peace of mind knowing my friend is happy here!

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for the review Nicola! It means a lot to the team.


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Review from Jonathan P (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Adequate home and lovely grounds with a team led by a progressive, forward-thinking manager. The food is excellent and the activities are planned with a lot of thought and effort. Overall, my experience of my Mum's care at Stretton Nursing Home is very good.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you Jonathan for a thoughtful review. We are committed to improving our services and your continuing feedback is key to it.


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Review from Hilary W (Niece of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is very friendly and welcoming to relatives and patients. The home is clean and nicely decorated making it feel homely. The food is freshly cooked daily and a lovely selection is nutritious. The staff are very helpful and answer any questions we may have. Medical needs are catered for
daily and checked upon to see if any need changing. Activities for patients are provided to encourage socialising which is good for well-being.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for your valuable Review. Stretton is committed to improving the experience of our service users, families and staff and will continue the same in future!


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Review from Belinda J (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was transferred to Stretton from Hereford Hospital in May this year. This was all quite unexpected but I was invited by the manager to visit before she was admitted and my mind was put at rest immediately. A lovely friendly space, light and clean. I was able to choose the perfect room for
Mum so she could see the sky and trees. We could not have found a more perfect place for the last few weeks of her life. She was beautifully cared for by all the staff at Stretton. I'm a nurse and carer myself, and I could not have been happier with the care she received.
Her appetite was not good and she was unable to eat the food that was on regular offer. Once this was noted the catering staff made every effort to provide food that she found more palatable. We were also able to visit whenever we liked and also to take our little dog, who she loved and cheered her up every day. We are just so grateful for all that was done for her at Stretton, it met her needs 100%.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for your review. The team will greatly appreciate your feedback.


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Review from Rosemary W (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very frail when she moved here and quickly became bedbound. She often told me how good the food was and how kind the staff were. I found the staff unfailingly polite, courteous and very caring to/about my mother. She recently developed breathing difficulties (heart failure) and died in
the home 30 hours later. My siblings and I were with her throughout, and the kindness and compassion shown to us at all times by staff at all levels was outstanding.

Reply from Jincy Tresa Thomas, Manager at Stretton Nursing Home

Thank you for the feedback. Your feedback adds so much value to what we do and how we can continue to achieve the best outcomes for the people in our care.


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Review from Elaine P (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about putting my mum in a home but was put at ease straight away by the manager.
The staff are brilliant and very friendly, and nothing is too much trouble for them.
Mum always looks clean and in clean clothes; every day can have a drink whenever she wants.
It was Mum's 93rd
birthday at the weekend, and the staff pulled out all the stops to make it special; they decorated the room and made her a beautiful cake and looked after us all.
I am just so pleased my mum now has 24-hour care, and it’s all thanks to the staff at Stretton - well done.

Reply from Jincy Thomas, Manager at Stretton Nursing Home

Thank you, Elaine, for the kind comment. I will share it with the team.


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Review from Jan P (Friend of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Recently visited a friend here and was disgusted to see how shabby the place is. Staff were non-existent, asked how many staff were on duty at any one shift and told only four. Clients left in dirty pads, client not assisted out of bed to get mobile, one resident's alarm was left buzzing for the full
hour of my visit and still buzzing for assistance when I left. Nothing is calming in this place, paintwork like a nursery school, orange, lime green gloss needing desperate renewing. The staff I did see were unkempt, rude, and abrupt to my friend. This place needs a complete overhaul. Please don't allow your loved ones to go here.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Stretton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Stretton Nursing Home is calculated as follows: ( (126 Excellents x 5) + (66 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 210 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stretton Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Stretton Nursing Home

What types of Care is Stretton Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stretton Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Stretton Nursing Home have?

There are 38 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Stretton Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Stretton Nursing Home to the centre of Hereford?

3.7 mile(s) as the crow flies, distance by road may be significantly further.