Waterside Care Centre

Leigh Sinton, Malvern WR13 5EQ
Submit a Review
9.8 40 Reviews
  • Waterside Care Centre, Malvern
Waterside Care Centre specialises in care for advanced dementia, while also being fully equipped to provide a sensitive and professional palliative care service.

Carers are highly-trained and look to respect residents and their loved ones throughout all attributes of the service, promoting dignity and independence as much as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

Show Waterside Care Centre on the Map

Care Provided by Waterside Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Person in charge
  • Penelope Cottrill (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterside Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Waterside Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Private car park


Waterside Care Centre Reviews (40)

Total of 40, showing 1-20
9.8

Waterside Care Centre has a Review Score of 9.8 (9.820) out of 10, based on 18 reviews in the last 2 years. Over all time Waterside Care Centre has 40 reviews.

Overall Experience

  • 32
  • 6
  • 1
  • 0
  • 1

Date Published

40
8
8
18
22

Review from Elizabeth B (Wife of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for two months, he was so well looked after with such kindness and dignity. he always looked smart and well shaved his clothes always changed, the staff were always in there tending to his needs. He never asked to come home which is so comforting to us as a family. The end was rather
sooner than was thought but the care was amazing both to him and to us as a family.
The home, was very well staffed and the communications with staff were excellent nothing was too much trouble.
Lots of facilities there for residents.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for choosing our home. I your husband settled in quickly and was an absolute gentleman. I will ensure your positive feedback of the care he received is shared will all the team at Waterside. If there is anything else we may be able to help you with please do not hesitate to contact the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F R (Wife of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run and staff training good. The staffing levels are good and the staff appear to be hard working and to cope well with the needs of all the residents who are all suffering from Dementia.
Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and New
Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home F. I am happy to hear such positive feedback of your experience. We look forward to seeing you at the next event. Thank you for your support, it is gratefully received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Widow Widower) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary regimes.
The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home and sharing your experience. We are glad you were happy with the communication and care at Waterside. Your husband was a beautiful person with the most amazing singing voice that could melt hearts he is truly missed by all the staff at Waterside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia G (Wife of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Husband only been at Waterside for four weeks. However, he seems more contented and isn't asking constantly to come home. Staff very kind and attentive.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank-you for your kind words, we strive to always deliver a five star care experience to service users and their families and we are very pleased that you are satisfied so far.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Wife of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Waterside Care Home in January 2024. He had been in another care home for four and a half years but his dementia had worsened to the stage where they could no longer look after him. Waterside has proved to be an excellent choice for him. The staff are caring and attentive and he
is always well-presented whenever I visit. He settled down very quickly, is always calm, and enjoys the food that is provided. The staff are very considerate towards me and keep me informed about everything that I need to know. I am very grateful to all of them and can highly recommend Waterside.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your kind words, it's been an absolute pleasure getting to know your husband. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible and we appreciate the time you've taken to acknowledge your experience so far.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, now 91, has been a resident for many years and I believe he is as realistically comfortable and well cared for as he could be. He keeps going so he must be content and comfortable. The attention and care that I witness is professional, courteous and is well-communicated. I am immensely grateful
for all you do.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Hi. Thank you for your lovely comments, Your kind words are appreciated, we hope to continue to provide you and your family the reassurance that Dad is as comfortable as possible whilst living at Waterside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet C (Wife of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband of 63 years marriage has been in Waterside for 2 years. He is in the last stages of dementia, but the staff are very caring and lovely. He is always clean and tidy after I visit him each week.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your comments. We are happy you are satisfied with the care your husband receives. We hope to continue to provide the best care experience for you and your family. All our love to you, Waterside staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was first admitted she was very distressed and agitated. Within a matter of days she had calmed down due to the love, care and attention she received. Both the care staff and the office staff were very helpful and supportive to us, answering our queries, particularly when she passed away.
We cannot recommend highly enough the care and support provided by Waterside. Thank you so much.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for the lovely comments. It was a pleasure to care for your mother who will be missed dearly by all the staff. We wish you all the best for the future. Kind Regards, Waterside staff


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgia F (Granddaughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been living at Waterside for the past year and I was very impressed with the care given. This was the first time I visited the home and felt very reassured by the manager that Nan had settled in well and had formed relationships with the residents. I observed my Nan doing an activity with
a member of staff and all residents looked happy and settled. I was able to leave Waterside knowing that my nan was being well looked after. I enjoy seeing their posts on their up-to-date online page. I would like to thank all the staff that work at Waterside care home for all their hard work, you all do an amazing job.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you, your review is extremely important to us. We are glad you are happy with the service we provide. You are welcome to call the home anytime night or day should you have any concerns or worries. We appreciate how difficult it can be when our loved ones are separated by distance.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura S (Granddaughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a wonderful man who deserved the best - that was what the staff at Waterside provided. Grandad called Waterside home for nearly 7 years, staff became family and in the last week we spent with Grandad - although heartbreaking it was evident we had extended family. Grandad was always clean
and tidy, and well looked after and staff always had his best interests at heart. We've seen new staff and old staff but in the end, it was the whole team that came together.
The staff were compassionate, caring, kind, and sensitive and went out of their way to make us comfortable. (It can't of been easy as we're a big family). It wasn't just the care staff either, it was the chef, the lady who does activities, the laundry people with kind words, the handyman, the cleaners, the admin staff. All were so kind and it touched our hearts massively. We'll be in soon to see you all.
Keep up the hard work guys, real-life angels who make a huge difference.
Grandad thought the world of you.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you so much for your feedback. Waterside staff are dedicated to achieving high standards of care. Its been an absolute pleasure knowing your granddad and getting to know you all too. We wish you all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Husband of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is cared for so well. It's so reassuring when you leave after visiting (peace of mind).

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your review, it's an absolute pleasure to care for and spend time with your lovely wife.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved here in September 2023 from another home and since being here, the staff have done more for him here than anywhere else. As a result, he seems very settled, far less agitated and at times more willing to take part in social activities. The care and attention that all staff have given
him and others in my eyes outstanding and they have been so supportive to me during what was a stressful time of having to make the move here. Staff always keep me up to date with his care and already I have attended seasonal events so that I can feel a part of the Waterside family.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your kind words, it's lovely to know that you are happy with the care and service we provide for your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Sister-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and welcome our relative (and we) received at Waterside. It is a bonus that the food is excellent and that he has his own room with a private loo and washbasin. We appreciate the dignity and independence he is given and also the gentle persuasive way he is encouraged
to have regular bathes, trips out, medication etc., especially when he doesn't want to do something. Also, it is lovely he can come to our own home in Malvern on a weekly basis for coffee and tea etc.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home. We are happy you are pleased with the care and facilities at Waterside


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the resident's kind care and nursing outstanding. My husband was so fortunate to have been very looked after during his time at Waterside Care Home. I always received a friendly welcome when visiting. All my questions were answered.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your experience at Waterside, we wish you all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been residing at Waterside for several years now. As a family, we have been very pleased with the care and attention provided. The staff are always welcoming and happy to discuss mum's care. Mum has advanced care needs and Waterside is absolutely the best place for her to receive the care she
needs.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your feedback. Waterside Staff aim to achieve high standards of care whilst maintaining a homely environment for our guests. Mum holds a special place in our hearts. She has a wicked sense of humor which is expressed through a twinkle in her eyes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Waterside Care Centre for 14 months by May of this year he was coming to end of life. Throughout his time at Waterside, he was cared for so well as his needs changed over time. He was always given great respect, and love all the time, the family also received wonderful support
as his illness progressed. Thank you.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for this lovely review - it means a lot to the team to know their hard work, care and compassion are recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Waterside 14 months ago, with his dementia was able to walk in the garden, enjoy the food and entertainment. In the last few months of his life, he became bedbound, and all the staff were amazing at keeping him as comfortable as they could, with many smiles and a real feeling that
they were all so kind and professional. Dad was always shaved, clean and the room was kept tidy and as a visitor, we were always welcomed.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you so much for your lovely, kind words; it was our absolute pleasure to provide care for your much-loved father and to provide you with the reassurance of kindness, comfort and care in a comfortable environment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting dad into care was the hardest decision; let’s be honest you hear some awful stories and having tried to look after him I knew I had no choice. After a long search, I was offered Waterside Care Centre and I am so glad I waited 4 months for the right one. They have made the whole experience more
acceptable, the care is second to none. Dad looks better than he has for a long time I cannot fault the care he receives from the team. The activities to stimulate his mind, the staff are so caring and thoughtful, the regular updates keep me informed, his interaction with others is amazing, why was I worried with sleepless nights as there was no need. I am truly grateful to Waterside for making this decision less painful, for giving me reassurance that he has the 24/7 care he so rightly deserves and if he was able to understand why he was there, he would be equally grateful. Thank you.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home. We appreciate all the kind comments and support you give. It's an absolute pleasure taking care of your dad. He has a wonderful personality and is a delight to spend time with. We are so glad that you remain confident in your decision to choose Waterside for your dads forever loving home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very helpful and caring with my husband.
She dealt with all the family and visits in a most professional and friendly manner. She also gave me a lot of advice and helped to arrange for my husband's room to be a home from home.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home. It was a pleasure to support you and your husband. We understand the difficult decision faced by yourself to place your husband in our care. We aim to support all family members during the process but are aware that differences in opinions within the family unit can exacerbate an already stressful time so we will always continue to welcome and involve immediate family members to ensure a positive experience for our clients.
Please do not hesitate to contact us directly if we can be of help in the future. We wish you all the best


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stewart M (Partner of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service of Waterside Care Centre has been really excellent.
My partner was looked after for a week to give me respite and she came home looking more lively and refreshed.
Before her visit, the manager made a personal visit to see us at home, which is way beyond any other respite care has ever
done in the past. And once she was at Waterside, the staff phoned me to say that she was with them and being looked after.
So excellent planning, care and communication.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for the positive feedback and we are happy you were satisfied with the care your partner received. Regardless of a permanent placement or respite care, we aim to provide the same standards and will always maintain open and honest communication during their stay at Waterside.
We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Waterside Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Waterside Care Centre is calculated as follows: ( (177 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Waterside Care Centre

What types of Care is Waterside Care Centre registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside Care Centre have?

There are 47 Single Rooms.

What are the Facilities & Services at Waterside Care Centre?

Close to Local shops, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Waterside Care Centre to the centre of Malvern?

3.3 mile(s) as the crow flies, distance by road may be significantly further.