Waverley House

Etnam Street, Leominster HR6 8AQ
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9.8 19 Reviews
  • Waverley House, Leominster
Waverley House Care Home has an excellent record in providing up-to-date elderly care methods which are appreciative of personal needs and family circumstance.

The home practises independent living techniques, including for service users who have dementia, with the aim of achieving the best possible quality of life for as long as possible.

A number of activities and therapies are available depending upon requirements and Waverley House's friendly team of staff benefit from a range of regular training programmes.

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Care Provided by Waverley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alan Riley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Waverley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,405
  • (these prices are only a guideline, please contact Waverley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Waverley House Reviews (19)

9.8

Waverley House has a Review Score of 9.8 (9.759) out of 10, based on 10 reviews in the last 2 years. Over all time Waverley House has 19 reviews.

Overall Experience

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Date Published

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Review from Colin R (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Mum has settled in well. So far so good. Knowing some of the staff is a good thing. If I'm honest could ask Mum if she needs anything. But that's if Mum Is telling me the truth! But we are happy with the service so far.

Reply from Alan Riley, Home Manager at Waverley House

Thank you so much for leaving us a review. I'll be sure to share it with the rest of the team!


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Review from S R (Cousin of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely calm place to be. The staff are attentive and work very well together as a team. They are quick to respond to residents needs and are caring. It's a happy place.

Reply from Alan Riley, Home Manager at Waverley House

Thank you for leaving us this kind review, we really appreciate it. The team will be delighted to read it.


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Review from Peter B (Son of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Waverley house in 2024 with a broken hip after a stay in hospital struggling with dementia. He was very confused and lost. The staff at Waverley House have all been extremely caring and kind and they brought Dad back to stable and happy and content. The support they provided was first class.
Dad grew to be as settled as he may ever be and we couldn't have asked for better care for Dad. Thank you to all the wonderful staff.

Reply from Allan Riley, Home Manager at Waverley House

Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.


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Review from C S (Husband of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my wife had a fall resulting in a fractured hip. She lives in the nursing suite of 40 residents. The carers and nurses have provided excellent rehabilitation support and real progress is being made to improve my wife's quality of day-to-day life. Waverley provides a homely, relaxed atmosphere
for residents and visitors with hardly any restrictions imposed. The kitchen staff produce excellent meals and if needed adjusted for individual needs. The standard cleaning and laundry is excellent. Activities to stimulate interest is a regular feature including a wide variety of musical events; most allowing residents to take part. A Church communion service is held. One-to-one interaction is tailored to specific needs and abilities. Residents' families and friends form informal groups to share their own feelings and discuss ways in which life can be improved for residents without adding to the very high workload.

Reply from Alan Riley, Home Manager at Waverley House

Thank you for leaving us such kind words about the care of your wife, I will make sure to pass the lovely comments on to the rest of the team.


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Review from Adam W (Respite Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Waverly House for several months in early 2023, recovering from both a fractured hip and kidney problems. It was exactly what I needed after the racket and general business of hospital wards: a comfy room with en-suite, cheerful, friendly staff and good food! I consider myself lucky to have
been the subject of their hospitality.

Reply from Alan Riley, Home Manager at Waverley House

Thank you for this lovely review, we are glad that we could help you on your road to recovery and hope you are well now. Your kind words will be passed onto the rest of the team.


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Review from Martin B (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waverley House are remarkable with their consistent love, sensitive care and professionalism. All the staff really care about all the residents. For me as next of kin, they’ve been really caring for many years for my Mom with her dementia and in the end-of-life stages, they were so supportive of us
as a family. My Dad was so impressed that when he realised with us that he needed regular care he didn’t hesitate to ask to go to Waverley House. My Dad’s sentiments can be seen in a short video (yes it’s promotional) where he expresses his heartfelt gratitude to Waverley and to the manager. The manager's lovely caring nature permeates through all of his staff. Loves permeates throughout. I heartily recommend Waverley to anybody looking for ongoing care in both the dementia and residential settings
Thank you Waverley for your holistic care

Reply from Allan Riley, Home Manager at Waverley House

This is such a lovely review, thank you. Our hard-working team strive to achieve the best care possible for all of our residents and were so pleased to see you and your family are experiencing this first hand. We give our condolences for the loss of your wonderful mum.


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Review from Susan H (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Waverly House Care Home enough for all the wonderful care, dedication, hard work and patience that was given to my late mother during her stay there. She was happy living at Waverly House considering she had lost her independence and it was always comforting to know how well
she was being looked after, living so far away. My family and I were always welcome when we visited her. The end-of-life care given to my mother was exceptional. Once again, I would like to thank the staff.

Reply from Alan Riley, Home Manager at Waverley House

This is so lovely to read. Our wonderful team strive to achieve the best care possible for our residents and it's fab to hear that you feel this way also. Condolences to you and your family.


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Review from Duncan M (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, who passed away in April 2023 had been a resident of Waverly House for two years. The standard of care was excellent in my opinion, the staff were very caring and did their best to look after my Mother.
Nothing was too much trouble, and her wishes were respected even though hospital visits
were indicated from time to time. She declined under most circumstances, which is a great pity.
My sincere thanks go to the staff of Waverly House, and keep up the good work please!

Reply from Allan Riley, Home Manager at Waverley House

We are so pleased to receive this lovely review from you. Our team here at Waverley House strive to achieve the best care possible for all of our residents. Sending our condolences to you and your family.


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Review from Jennifer M (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother's care at Waverley House was of a very high quality. She was well looked after and was made to feel safe in a good environment. She made a few new friends with other residents and many with the staff who made her feel welcome.

Reply from Allan Riley, Home Manager at Waverley House

Thank you for taking the time to leave us a review. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Waverley House.


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Review from Anna P (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received for the last 10 months of his life whilst suffering with heart problems and dementia has been second to none. Each and every member of staff treats residents and their families with love, concern, utmost professionalism, care and respect. I have no hesitation in thoroughly
recommending Waverley House to anyone seeking residential or nursing care for their loved ones.

Reply from Allan Riley, Home Manager at Waverley House

Thank you so much for your kind words, they will be passed onto the team. Condolences to you and your family.


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Review from M A (Friend of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend and companion spent a month at Waverley House until mid-December during the final weeks of her life when she was at her most weak and vulnerable. I visited her often and was able to witness for myself the attentive and consistently good care she received from the fantastic team there.
From the caring and accommodating manager and his warm, friendly deputy to every member of the team, nurses, carers and all the other staff at this special care home. They always made me feel welcome and worked tirelessly to help my friend stay comfortable and well cared for. The home is modern, bright, clean and always welcoming. My friend had special dietary restrictions and nothing was ever too much trouble for them to provide! The amazing nurses and carers helped my friend through a very peaceful passing when her time came. I can't recommend Waverley House strongly enough and will be ever grateful for the exemplary care they gave my dearest friend.

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Review from Andy H (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident now for four years and as a family, we have a long association with the team at Waverley. Always welcoming, friendly and with a 'nothing is ever too much trouble' attitude, the staff at Waverley are exemplary in the work they do in caring for my father and all the other residents.
The home is a 'home' and not just somewhere that Dad lives. It is clean, bright, warm and has a lovely feel. The food is well presented, varied and appetising and residents are given a choice of daily meals. All in all, it is a first-class home and I would highly recommend to anyone looking for a secure, safe and well managed home for a loved one.

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Review from Michelle B (Granddaughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few years, the staff at Waverley House have looked after my Gran on the nursing floor, and my Grandad first as a visitor to the day centre and then as a resident. I feel the fact my Grandad chose to move to Waverley House after my Gran passed away demonstrates how high the standard of
care is. During COVID-19 there have been no cases at the home, the staff have been tremendous on this front. When we weren't allowed to visit on a couple of occasions they helped organise Skype calls. There are countless personal little touches that make the world of difference. To say the staff are kind is an understatement, I have interacted with staff in the office, nurses, HCAs, domestics and the chefs. Everyone goes out of their way to look out for the residents and visitors. Knowing my Grandad is here, safe and loved gives me peace. All I can really say is thank you.

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Review from Sue L (Sister of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Waverley House have provided friendly and caring services for my elderly sister. They show sensitivity to my sister’s wishes and needs. I think this is due to good leadership which has developed a caring and conscientious staff.

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Review from Andy P (Son of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both our father, who sadly died in 2013 and now our mother who has been there two years have benefitted from the care and support of the Waverley Care Home since 2012.
Finding a care home that meets the needs of the family member and in a location that allows for visits from, distant family is difficult.
We
as a family feel grateful to have found this one. The manager, who has been there throughout our time of involvement and his staff have always shown great support and knowledge of our parent's needs.
You have to visit and feel the culture and management rather than read reports. I know so much time and effort goes into providing quality care and support to each and every resident, regardless of their needs. There will always be times when your expectations may not be met or decisions are made that may not fit within your expectations. In all these cases we have been able to discuss, understand, or have an impact on what is offered.
I hope that this will helps others.

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Review from Kay T (Niece of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waverley House is well managed with good friendly and caring staff. They are looking after both my Aunt and Uncle and are taking great care to keep them safe and well during this lockdown period. We have been able to visit, and they have made special arrangements to employ a Welsh speaker for them as
this is their first language.
I would recommend the home to anyone needing care for their relatives.

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Review from Michael R (Brother-in-law of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A high-quality service with strong leadership and attention to detailed, individual care needs of residents. All staff are closely involved with residents and demonstrate love and care for them and preserve their dignity at all times and interact with their relatives and always report any concerns.

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Review from Jennie G (Friend of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend more highly the professional care and warm atmosphere of Waverley House.
It is a home from home with all staff always available to help.
Luckily I don't need care yet but if I did I would be happy to be in Waverley.

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Review from Maja S (Friend of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I seem to have been visiting Waverley House for many years since most of my friends are old - I myself am 88 and so, unfortunately, some becoming unable to look after themselves. I have also visited in other homes and Waverley is by far the most professionally run whilst retaining a very personal touch
with its clients, families and other visitors like me. For one, you feel there is an understanding of ageing and its problems both physically and psychologically and the necessary frills that are a part of our last years. Obviously, the staff are well trained and well supervised and work as a team. I cannot comment on the 'value for money' side since I am not involved with having to pay but feel National Health should pay for its elderly. The World is not perfect.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Waverley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Waverley House is calculated as follows: ( (95 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 116 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Tilly

Tilly Sayce-Plane

Job Title: Team Leader

Joined: 2017

After finishing my degree I returned to live in the Leominster area, I was looking for a job to get into the health care sector. I applied for several care positions, Waverley’s “care for them like your own family” attitude is what drew me to them.


When I first started at Waverley I was extremely nervous and had zero experience with helping to care for others. The team were fantastic showing me around and able to answer all my questions. One benefit of working for Shaw is the 70 hours shadowing period. In other care settings, this can period can be as low as 12 hours. Shadowing over a longer period like this allowed me to learn from staff in a hands-on approach, in turn, this allowed myself and the resident to feel confident in my ability to carry out high-quality care when I started my shifts.


I had been a support worker for two years when the position of a team leader became available. I had worked hard as a support worker and felt ready to progress in my career, after an interview I was offered the position.


My current role includes liasing with other health care professionals such as doctors and social workers. It involves me creating care plans individually tailored to each resident under my care. Care plans highlight client's specific needs and includes important information in regards to an individual's care. As a team leader, I am also responsible for a team of care staff in the delivery of care to residents in a designated residential unit. I am responsible for the management and administration of medication. My role includes working effectively with others within the home to ensure resident's needs are safely met. Furthermore, I strive to champion person-centred care approaches. It is my responsibility to maintain knowledge of the organisation’s responsibilities under the CQC regulations, including residents’ rights. In addition to Work in compliance with Shaw Healthcare Policies & Procedures.


Working for the Waverley House has provided me with the opportunity to develop my career within health care. Waverley House is currently part of an exciting development leadership program which are looking for future management candidates amongst their current staff. After an interview process, I was offered the role of an engagement champion. This new role, alongside my team leader position, will allow me to work more closely with management, helping me to develop my leadership style and support new and current staff within the home.


Camille

Camille Beecher-Wilson

Job Title: Deputy Manager

Joined: 2018

I have been a part of the Waverley Team for two years and it has been a fulfilling experience to work amongst some of the most caring and knowledgeable individuals. It has been an honour to accompany our residents along this important journey of their lives, and provide the wellness, happiness and kindness along the way. I like working at Waverley because amidst all that may seem uncertain to our residents and their families, we provide the certainty of a home away from home. The Waverley Warmth is an experience to be felt, and its great to be a part of that.


Frequently Asked Questions about Waverley House

What types of Care is Waverley House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waverley House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Waverley House have?

There are 47 Single Rooms.

What are the Facilities & Services at Waverley House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waverley House to the centre of Leominster?

0.2 mile(s) as the crow flies, distance by road may be significantly further.