West Eaton Nursing and Residential home

Worcester Road, Leominster HR6 0QJ
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9.9 61 Reviews
  • West Eaton Nursing and Residential home, Leominster
Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside.

The modern purpose built house provides accommodation for 33 residents in both single and double rooms over 2 floors, with plenty of communal space. Most rooms offer beautiful rural views bringing a sense of tranquillity and peace. The home has an extension to the conservatory, lounge and dining room, which has also provided a garden terrace overlooking the valley.

The home is part of a small, local nursing home group, which has excellent care standards across all of its homes. Owners believe that West Eaton provides a happy, homely environment which residents and relatives value highly, and they encourage visitors to come at any time and to support social events. Professionals cater for nursing and dementia needs, and offer both palliative care and respite care.

One of West Eaton's carers was recently awarded the Best Newcomer award at the Great British Regional finals (2024) and will participate in the Nationals early next year. Another carer was awarded the Highly Commended award in the Carer of the Year category and the home's Lifestyle and Wellbeing Co-Ordinator made it to finalist stage.

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Care Provided by West Eaton Nursing and Residential home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charmaine Denham (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for West Eaton Nursing and Residential home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact West Eaton Nursing and Residential home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome.


  • Parking

  • At the back of the home in the carpark


West Eaton Nursing and Residential home Reviews (61)

Total of 61, showing 41-60
9.9

West Eaton Nursing and Residential home has a Review Score of 9.9 (9.945) out of 10, based on 17 reviews in the last 2 years. Over all time West Eaton Nursing and Residential home has 61 reviews.

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Date Published

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Review from O G (Wife of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The pre-arranged visit to see my husband in June was exciting after three months of not being able to see him face to face. The visit was well organised and the staff had obviously made an effort as it was my birthday as well as being the first visit to my husband in such a long time. I felt safe as
I wore my own mask, there was hand gel available at West Eaton, and the seating arranged for me was 2 metres away from my husband. He was seated in a specialist chair inside a gazebo on the patio. He was safe too, protected from the sun, and the nurse call bell was given to us by the carer in case we needed anything. A special thank you to everyone who made this visit possible.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thanks so much for your lovely review and I am pleased we were able to arrange the visit on your birthday. We understand how difficult it has been for everyone and feel very grateful for your continued support while we strive to keep everyone safe, well and happy.


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Review from Keith W (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although there have inevitably been some staff changes over the years, the dedication and level of care remain unchanged at a high level and it is always a pleasure to experience the friendliness and thoughtfulness of the staff who do their best to maintain a warm and relaxed atmosphere in the Home.
My mother remains content and appreciative. It is reassuring to know that the difficulties of this period of lockdown have been handled with the utmost responsibility.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you for your kind words about the quality of care at West Eaton. With the recent appointment of our Lifestyles & Well-Being Co-ordinator, the range and choice of meaningful and fun activities is going from strength to strength.


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Review from Jennifer B (Daughter of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have recently moved our parents to West Eaton. It has been an enormous relief to have them close by and to know they are being so well looked after, especially during the coronavirus outbreak. The nursing staff and carers are professional, respectful, caring and attentive to their needs.
The atmosphere is relaxed and welcoming of visitors. We have even taken our well-behaved dog to see them. Their children, grandchildren and a great-granddaughter have all visited them and been pleased to see how settled they are. It has worked out far better than I could have imagined, as it is enormously stressful moving an elderly couple away from their home and community because they can no longer cope. The building is spacious and full of light. Their room is beautiful and private, though they are encouraged to spend as much time as possible alongside other residents. The food is excellent, plentiful, varied and nutritious. West Eaton has changed all our lives for the better.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are really delighted to have supported such a smooth and successful transition for your parents.


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Review from Daryl S (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care that mum gets, excellent activities, friendly staff who make you feel very welcome.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for taking time to review West Eaton and also for your kind comments. I will ensure your comments are fed back to the team.


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Review from Edie M (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into West Eaton in November 2018 after she realised that it was no longer safe to live alone.
First impressions when we visited, prior to arranging care for mum, were very positive and I have had no reason to change my opinion.
Everything is always spotlessly clean and none of the frequently
thought of 'old folks home' smell.
The staff are amazing, caring, friendly people who have made mum's transition easy.

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Review from Katryn W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good caring environment. Although when residents are in bed, they sometimes get forgotten to be given a drink but overall very good.

Reply from Sue Huxley, Manager at West Eaton Nursing and Residential home

Thank you for your review. Please make an appointment with me if you wish to discuss any issues.


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Review from Peter W (Husband of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After one and a half years of looking after my wife suffering from three strokes and times in the hospital, on the 13th April she was placed in West Eaton House. We visited a friend of the wife in West Eaton House a few times and thought what a wonderful place to come to. The management and staff are
excellent, the care and support needs are met with dignity. The food is also excellent with the security of locked doors at all times. (There is a code for the visitors to enter). There is a hairdresser one morning a week. Every week they have two or three activities which help the people to chill out.

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Review from C W (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of us, having some experience of care homes, we can honestly say that we consider West Eaton House one of the very best. The phrase 'nothing is too much trouble' really does apply here. The quality of the care, the entertainment and the food is consistently maintained at a high level. We know how
difficult this is with dementia patients. We fell extremely lucky that our relative is in such good hands.

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Review from Colin H (Husband of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are very friendly. The nursing staff are very helfpul. The kitchen staff are very good and the food is excellent. The home is fairly small (about 30 residents) My wife has been a resident for 4 years and is very happy there.

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Review from Linda J (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to West Eaton and she has found a real home from home. The staff are gentle, kind and very patient. The residents are treated with care and dignity.
Mum has settled in very well due to the lovely staff and the family atmosphere. This nursing home is very organised, efficient
and well run. The food is good and varied. The home is very clean and welcoming.

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Review from D L (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after and cared for in a very professional manner. She was always encouraged to be involved in the various activities which are available every week. The nurses are professional and the carers take time with the residents. The food is good, varied and plentiful sometimes too much!

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Review from Jenny M (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently gone into care at West Eaton House. Over this time her care has been excellent and the staff are extremely caring and friendly. The atmosphere is friendly and happy and mum has settled well into her new life where she needs both physical and psychological support as she has dementia
and she is very fail and needs encouragement to eat and drink. Good food.
For the family it has been a great relief to know that mum is in good hands and getting excellent 24hr care.

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Review from Donna C (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When looking for a home for my mother, I visited many and when I came across West Easton, I smiled as I had found the home for mum. I was welcomed with compassion and love. All the staff at West Easton are kind and thoughtful. I no longer have to worry what care mum is receiveing. I feel she is safe
and well looked after.
West Eaton is a small home, but well staffed. They lay on daily events for all residents. When walking into the home to visit mum, I know I have chosen the right place.

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Review from Charlotte R (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father always appears clean, warm and comfortable when I visit. The nursing home is always clean. Staff are friendly and informative and they meet his needs. Food good and the activities within the home are interesting and suitable for the residents. No complaints to make at all. I always go away
happy that he is being cared for well.

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Review from Edward R (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father is 93 and has been at West Eaton for two and a half years he is now mostly bed bound. He looks well and is happy and responsive. I am very pleased and satisfied with all the aspects of his care

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Review from Ronald E (Son of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to West Eaton from Hereford hospital following a stroke. She has received excellent care and has thrived on the personal attentive car that hospitals seem unable to provide. Although she has severe dementia and cannot walk following her stroke she seems contented which is a tribute to
the staff at West Eaton.

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Review from Ian B (Husband of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good nursing home with high standards of care, good food, and generally a pleasant atmosphere - hard to fault. My elder son and his wife looked at four nursing homes and when they came to West Eaton House they wrote on the leaflet "Yes"!!

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Review from Liz M (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise West Eaton House enough. From the moment Dad arrived in October, we were made to feel at home. The staff are wonderful and have always got time to talk and answer my questions.

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Review from D B (Husband of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Easton is within 3 miles from home and chosen by myself. Having called without an appointment, I was given a tour of the home by the nurse in charge. The welcome and discussion made me chose West Eaton. The staff are very caring and spend as much time with the residents as possible. There is a
monthly programme of events. Although my wife is fed by liquid drip, the food which is cooked on the premises smells and looks very goo with a varied menu on display. All laundry is dealt with in house. There are various sizes of rooms, some with views for residents who may have to spend some time in bed if unwell.
Very pleased and satisfied with my choice of West Eaton.

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Review from L M (Daughter-in-law of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very friendly, everybody has got a smile. My mother in law is feeling very happy here. She said they really look after me here.

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Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for West Eaton Nursing and Residential home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for West Eaton Nursing and Residential home is calculated as follows: ( (190 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 199 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Eaton Nursing and Residential home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (13)

Charmaine

Charmaine Denham

Job Title: Home Manager

Joined: 2020

I’m proud to serve as the Care Home Manager at West Eaton and my passion is ensuring that our residents feel truly at home. I believe that every person deserves care that not only meets their medical needs but also nurtures their sense of belonging, dignity, and happiness.


With a zeal for creating a safe, welcoming, and compassionate environment, I lead a wonderful team of nurses, caregivers and staff ensuring the highest standards of care for our residents. My goal is to provide personalized care that makes every resident feel valued and comfortable, just as we would want for our own family members.


I’m always looking for new ways to improve the quality of life for our residents. Whether it’s through organizing fun activities, improving daily routines, or simply spending time with residents and listening to their stories, I’m dedicated to making their days brighter.


Ancy

Ancy Alexkutty

Job Title: Clinical Lead

Joined: 2006

I have been at West Eaton since 2006 and was born in India I originally started as a Health Care Assistant and went on to study nursing.


I am a qualified RGN with extensive experience in the nursing field and would describe myself as passionate, caring and reliable. I am committed towards my work, have the ability to work under pressure, assertive and willing to lead and support my team of nurses and lead the unit. My current role has helped me build new skills in the active and effective management of resources.
I have 3 children and I would love to help students in developing countries get higher education. I am passionate about my heritage and Keralan culture.


Hollie

Hollie Leach

Job Title: Resident Services Manager

Joined: 2022

I joined West Eaton in 2022 having worked in the care sector for many years. I am an organized and experienced Resident Services Manager with extensive knowledge of administrative and clerical operations. I have a proven track record of successfully managing situations and overseeing projects to completion.


I am actively involved in supporting the manager with the management of the home and aspire to be a Home Manager one day.


I am also a mum to 2 beautiful children and enjoy gardening.


Elizabeth

Elizabeth Szabo

Job Title: Nurse

Joined: 2007

I have been a nurse since the age of 20 and have the proven ability to provide direct patient care in a fast-paced environment. I am calm and level-headed with the ability to handle difficult patients and high-stress situations. I have strong verbal communication skills and develop strong relationships with patients and their families.


I am originally from Hungary and have 2 children.


Ramona

Ramona Nistor

Job Title: Nurse

Joined: 2021

I am versatile and adaptable and enjoy being challenged, I work hard and am very dependable.


I work well in a team but am equally confident acting on my own. My greatest virtues are my patience and my genuine compassion for those in my care, no matter how testing the circumstances might be.


I am originally from Romania and have 2 sons who I am very proud of.


Clare

Clare Samuel

Job Title: Nurse

Joined: 2022

Nursing is my passion particularly Palliative Care which I am the nominated home champion.


I fully understand that Nursing is a way of life and more than simply a career. I adhere to the absolute commitment that this career requires and am a good listener with a caring nature. I am also a good team player but know how to take charge and be a leader when necessary. I feel that my life experience influences my work. I understand that nursing demands a capability for medical disciplines, which I am capable of as proven by my educational achievements and my career history.


I am a mum to 2 children and enjoy arts and crafts as well as upcycling.


Melissa

Melissa Taylor

Job Title: Senior Carer

Joined: 2017

I enjoy listening to older people and am a very patient person always happy to work at my resident's pace, following their lead. I have worked as a carer for many years now and work very efficiently. I enjoy my job and like talking with the residents as I perform my duties.


I am mum to my 4 children and 2 stepchildren and I would love to go on a cruise and pass my driving test.


Jenifer

Jenifer Angell

Job Title: Senior Carer

Joined: 2017

Throughout my career, I have developed a reputation for being a problem-solver, an effective communicator, a natural leader with a keen eye for detail and the ability to work under pressure. I have extensive experience leading teams and coordinating tasks to ensure successful outcomes.


I like reading and listening to music and I have travelled around the world.


Roshni

Roshni Mathew

Job Title: Nurse

Joined: 2021

I have worked in various social care settings for over the years from which I gained a broad knowledge in providing professional support to residents and patients to enable and promote independent living and fulfilment. I am a conscientious worker and a credible team player with a high degree of flexibility towards the performance of my work. In the course of seeking both personal and professional development I have pursued and achieved several trainings and qualifications which include my Nursing Degree and I am currently working towards my NMC pin.


I had the opportunity to practise nursing in the Maldives which was an amazing experience.


I am married with 2 daughters and am very passionate about my culture.


Tinu

Tinu Thomas

Job Title: Junior Preceptorship Nurse

Joined: 2021

My work in health care has taught me valuable personal lessons, particularly that it is all too easy to take one's health and freedom for granted when it is not threatened by disability. I enjoy being able to offer comfort to the residents, bring a smile to their faces, listen to their concerns and reassure them. My love for the profession is accompanied by a real determination to succeed and gain my NMC pin. I am a hard-working and well-organised individual, reliable, punctual and meticulous in matters of detail.


I am originally from Kerala in India and I am married and have 2 sons.


Emlyn

Emlyn Hughes

Job Title: Head Chef

Joined: 2012

After 10 years as a Kitchen Assistant, I realised I had the skills and ability to become the Head Chef.


Since being in this role, I have worked closely with my colleagues to produce resident person-centred menus and dishes by engaging closely with the residents and their families and fellow team members in really enhancing the mealtime experience for all and establishing favourites and associated memories as well as appetite drivers.
Our team is dedicated and committed to ensuring that the whole home recognises food and drink as both medicine and everyday life-fulfilling experiences.
Our transformed garden with boxes for herbs and vegetables and grounds lending themselves to growing elderflower and fruit trees promotes engagement from ground to plate.


I have many varied interests like going to concerts and festivals and photography, however, I absolutely love skydiving! I would like to one day get my private pilot's license and do the 3 Peaks challenge.


Sharon

Sharon Russell-Wells

Job Title: Head Housekeeper

Joined: 2017

I have worked at West Eaton since 2017 and have recently been appointed as Head Housekeeper, a position I am very excited about.


I continuously and proactively assess the cleanliness and presentation of the Home to ensure that it meets consistently high standards, working proactively with the Infection Prevention and Control Lead to ensure standards of cleanliness are attained. I am dedicated to providing person-centred quality care and a homely environment for the residents to enjoy.


I have 2 adult children and had dreams of one day training to be an embalmer or a pathologist.


Rachel

Rachel Eardley

Job Title: Lifestyle and Wellbeing

Joined: 2022

I am creative, versatile, enthusiastic, optimistic and really care about people. I am reliable and considerate and not shy to learn a new skill or take up a challenge and I believe my skills and experience in organizing projects align well with the role. Being able to think on my feet and act quickly has held me in good stead when activities don’t always go to plan.


Working in partnership with the local community, including schools, churches, charities, local groups and alongside residents’ family and friends has been a huge advantage to the lives of our residents.


I am a good listener and if a resident has a particular desire to try a new activity, I do my best to make it happen.


I am passionate about gardening and have 2 lovely children.