West Eaton Nursing and Residential home

Worcester Road, Leominster HR6 0QJ
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9.9 61 Reviews
  • West Eaton Nursing and Residential home, Leominster
Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside.

The modern purpose built house provides accommodation for 33 residents in both single and double rooms over 2 floors, with plenty of communal space. Most rooms offer beautiful rural views bringing a sense of tranquillity and peace. The home has an extension to the conservatory, lounge and dining room, which has also provided a garden terrace overlooking the valley.

The home is part of a small, local nursing home group, which has excellent care standards across all of its homes. Owners believe that West Eaton provides a happy, homely environment which residents and relatives value highly, and they encourage visitors to come at any time and to support social events. Professionals cater for nursing and dementia needs, and offer both palliative care and respite care.

One of West Eaton's carers was recently awarded the Best Newcomer award at the Great British Regional finals (2024) and will participate in the Nationals early next year. Another carer was awarded the Highly Commended award in the Carer of the Year category and the home's Lifestyle and Wellbeing Co-Ordinator made it to finalist stage.

Care Provided by West Eaton Nursing and Residential home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charmaine Denham (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for West Eaton Nursing and Residential home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact West Eaton Nursing and Residential home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors always welcome.


  • Parking
  • At the back of the home in the carpark


West Eaton Nursing and Residential home Reviews (61)

Total of 61, showing 61-61
9.9

West Eaton Nursing and Residential home has a Review Score of 9.9 (9.945) out of 10, based on 17 reviews in the last 2 years. Over all time West Eaton Nursing and Residential home has 61 reviews.

Overall Experience

  • 53
  • 8
  • 0
  • 0
  • 0

Date Published

61
10
12
17
44
Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy and content at West Eaton Nursing Home. She is very well looked after. Especially, many thanks to the team, always at hand to answer any questions or concerns.


I am always kept informed of mums well being.


Reply from Gabor Benke, Manager at West Eaton Nursing and Residential home

Thank you very much!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.945)

Overview of Review Score

The Review Score of 9.9 (9.945) out of 10 for West Eaton Nursing and Residential home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.945 for West Eaton Nursing and Residential home is calculated as follows: ( (190 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 199 Ratings = 4.945

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Eaton Nursing and Residential home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (13)

Charmaine

Charmaine Denham

Job Title: Home Manager

Joined: 2020

I’m proud to serve as the Care Home Manager at West Eaton and my passion is ensuring that our residents feel truly at home. I believe that every person deserves care that not only meets their medical needs but also nurtures their sense of belonging, dignity, and happiness.


With a zeal for creating a safe, welcoming, and compassionate environment, I lead a wonderful team of nurses, caregivers and staff ensuring the highest standards of care for our residents. My goal is to provide personalized care that makes every resident feel valued and comfortable, just as we would want for our own family members.


I’m always looking for new ways to improve the quality of life for our residents. Whether it’s through organizing fun activities, improving daily routines, or simply spending time with residents and listening to their stories, I’m dedicated to making their days brighter.


Ancy

Ancy Alexkutty

Job Title: Clinical Lead

Joined: 2006

I have been at West Eaton since 2006 and was born in India I originally started as a Health Care Assistant and went on to study nursing.


I am a qualified RGN with extensive experience in the nursing field and would describe myself as passionate, caring and reliable. I am committed towards my work, have the ability to work under pressure, assertive and willing to lead and support my team of nurses and lead the unit. My current role has helped me build new skills in the active and effective management of resources.
I have 3 children and I would love to help students in developing countries get higher education. I am passionate about my heritage and Keralan culture.


Hollie

Hollie Leach

Job Title: Resident Services Manager

Joined: 2022

I joined West Eaton in 2022 having worked in the care sector for many years. I am an organized and experienced Resident Services Manager with extensive knowledge of administrative and clerical operations. I have a proven track record of successfully managing situations and overseeing projects to completion.


I am actively involved in supporting the manager with the management of the home and aspire to be a Home Manager one day.


I am also a mum to 2 beautiful children and enjoy gardening.


Elizabeth

Elizabeth Szabo

Job Title: Nurse

Joined: 2007

I have been a nurse since the age of 20 and have the proven ability to provide direct patient care in a fast-paced environment. I am calm and level-headed with the ability to handle difficult patients and high-stress situations. I have strong verbal communication skills and develop strong relationships with patients and their families.


I am originally from Hungary and have 2 children.


Ramona

Ramona Nistor

Job Title: Nurse

Joined: 2021

I am versatile and adaptable and enjoy being challenged, I work hard and am very dependable.


I work well in a team but am equally confident acting on my own. My greatest virtues are my patience and my genuine compassion for those in my care, no matter how testing the circumstances might be.


I am originally from Romania and have 2 sons who I am very proud of.


Clare

Clare Samuel

Job Title: Nurse

Joined: 2022

Nursing is my passion particularly Palliative Care which I am the nominated home champion.


I fully understand that Nursing is a way of life and more than simply a career. I adhere to the absolute commitment that this career requires and am a good listener with a caring nature. I am also a good team player but know how to take charge and be a leader when necessary. I feel that my life experience influences my work. I understand that nursing demands a capability for medical disciplines, which I am capable of as proven by my educational achievements and my career history.


I am a mum to 2 children and enjoy arts and crafts as well as upcycling.


Melissa

Melissa Taylor

Job Title: Senior Carer

Joined: 2017

I enjoy listening to older people and am a very patient person always happy to work at my resident's pace, following their lead. I have worked as a carer for many years now and work very efficiently. I enjoy my job and like talking with the residents as I perform my duties.


I am mum to my 4 children and 2 stepchildren and I would love to go on a cruise and pass my driving test.


Jenifer

Jenifer Angell

Job Title: Senior Carer

Joined: 2017

Throughout my career, I have developed a reputation for being a problem-solver, an effective communicator, a natural leader with a keen eye for detail and the ability to work under pressure. I have extensive experience leading teams and coordinating tasks to ensure successful outcomes.


I like reading and listening to music and I have travelled around the world.


Roshni

Roshni Mathew

Job Title: Nurse

Joined: 2021

I have worked in various social care settings for over the years from which I gained a broad knowledge in providing professional support to residents and patients to enable and promote independent living and fulfilment. I am a conscientious worker and a credible team player with a high degree of flexibility towards the performance of my work. In the course of seeking both personal and professional development I have pursued and achieved several trainings and qualifications which include my Nursing Degree and I am currently working towards my NMC pin.


I had the opportunity to practise nursing in the Maldives which was an amazing experience.


I am married with 2 daughters and am very passionate about my culture.


Tinu

Tinu Thomas

Job Title: Junior Preceptorship Nurse

Joined: 2021

My work in health care has taught me valuable personal lessons, particularly that it is all too easy to take one's health and freedom for granted when it is not threatened by disability. I enjoy being able to offer comfort to the residents, bring a smile to their faces, listen to their concerns and reassure them. My love for the profession is accompanied by a real determination to succeed and gain my NMC pin. I am a hard-working and well-organised individual, reliable, punctual and meticulous in matters of detail.


I am originally from Kerala in India and I am married and have 2 sons.


Emlyn

Emlyn Hughes

Job Title: Head Chef

Joined: 2012

After 10 years as a Kitchen Assistant, I realised I had the skills and ability to become the Head Chef.


Since being in this role, I have worked closely with my colleagues to produce resident person-centred menus and dishes by engaging closely with the residents and their families and fellow team members in really enhancing the mealtime experience for all and establishing favourites and associated memories as well as appetite drivers.
Our team is dedicated and committed to ensuring that the whole home recognises food and drink as both medicine and everyday life-fulfilling experiences.
Our transformed garden with boxes for herbs and vegetables and grounds lending themselves to growing elderflower and fruit trees promotes engagement from ground to plate.


I have many varied interests like going to concerts and festivals and photography, however, I absolutely love skydiving! I would like to one day get my private pilot's license and do the 3 Peaks challenge.


Sharon

Sharon Russell-Wells

Job Title: Head Housekeeper

Joined: 2017

I have worked at West Eaton since 2017 and have recently been appointed as Head Housekeeper, a position I am very excited about.


I continuously and proactively assess the cleanliness and presentation of the Home to ensure that it meets consistently high standards, working proactively with the Infection Prevention and Control Lead to ensure standards of cleanliness are attained. I am dedicated to providing person-centred quality care and a homely environment for the residents to enjoy.


I have 2 adult children and had dreams of one day training to be an embalmer or a pathologist.


Rachel

Rachel Eardley

Job Title: Lifestyle and Wellbeing

Joined: 2022

I am creative, versatile, enthusiastic, optimistic and really care about people. I am reliable and considerate and not shy to learn a new skill or take up a challenge and I believe my skills and experience in organizing projects align well with the role. Being able to think on my feet and act quickly has held me in good stead when activities don’t always go to plan.


Working in partnership with the local community, including schools, churches, charities, local groups and alongside residents’ family and friends has been a huge advantage to the lives of our residents.


I am a good listener and if a resident has a particular desire to try a new activity, I do my best to make it happen.


I am passionate about gardening and have 2 lovely children.