Astley Hall Care Home

Church Lane, Astley, Stourport-on-Severn DY13 0RW
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9.6 63 Reviews
  • Astley Hall Care Home, Stourport-on-Severn
Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. The most recent refurbishment of the lounge and dining areas was in 2024.

Set in a country house with wonderful views out over the valley, Astley Hall provides nursing and residential care, and there is a dedicated part of the building to look after those people with dementia.

The team provides homely care which promotes independence at every opportunity, in accordance with the aims of the Worcestershire dementia standard for care; this is care that does not impede upon residents' chances of building a satisfying day-to-day lifestyle, in a calm and welcoming social atmosphere.

The chef at Astley Hall has just won the best chef award at The Great British Care Awards for the West Midlands 2024 and now goes through to the National Awards. A senior carer was also a finalist at The Great British Care Awards for the West Midlands 2024 in the carer category.

Many activities and hobbies are available for occupants to enjoy, and the concerns of loved ones and relatives are taken seriously. Alternative health professionals are regularly consulted over personal developments.

The nursing team have a range of specialisms, from learning disability through to dementia and other associated mental health conditions.

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Care Provided by Astley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cindy Hawkins (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,100
    • Self-Funded Nursing Care £1,100 – £1,300
    • Self-Funded Nursing Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,500

  • Fees are very much dependent on need and room selected.
  • (these prices are only a guideline, please contact Astley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Onsite parking available.


Astley Hall Care Home Reviews (63)

Total of 63, showing 21-40
9.6

Astley Hall Care Home has a Review Score of 9.6 (9.559) out of 10, based on 8 reviews in the last 2 years. Over all time Astley Hall Care Home has 63 reviews.

Overall Experience

  • 46
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Date Published

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Review from Robert S (Grandson of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously, in these times I was really happy to see the staff taking temperature readings for anyone that entered the premises, and I immediately noticed the amount of protective safety equipment and sanitiser stations on every level and it was great to see all the staff in masks. I wasn’t sure what
to expect as I’ve not spent much time in any care homes, but I was really impressed. I found the manager, and the rest of the staff extremely caring and sincere, and I briefly spoke to the manager and he told me they were about to do some engagement activities with the residents, and that they often do, I was really pleased to hear this as my grandmother is a resident and I was so pleased to see the actual manager and some of the staff involved whilst I was visiting, it made me feel extremely happy for my grandmother and I really wanted to let other people know. Keep up the fantastic work everyone here.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for such great feedback. It is so uplifting for the team to receive positive comments from our visitors.


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Review from Jackie E (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Astley in a very frail and depleted state. With excellent care, though, she actually rallied surprisingly well for some weeks. The availability of staff to talk to us if we had concerns made a difficult situation much easier than it could have been. We were always very impressed by the commitment
to make her life as comfortable as possible, catering for her particular culinary tastes and encouraging her to eat and drink, trying to try to lift her morale, encouraging her to take part in activities when she felt able, or just sitting and talking to her if she didn’t. Seeing for ourselves the way that their priority was to keep Mum free of pain and distress in the inevitable final stage I know is going to be a massive comfort in the weeks ahead. When Mum finally slipped peacefully away in late September, we felt so cared for ourselves by the staff. With heart-felt thanks to all the team for all you did for Mum and for us.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your wonderful review. Mum was a very special and kind lady. She will be missed by all the staff.


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Review from T K (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astley Hall is a beautiful house in a beautiful setting, with cheerful, calm, caring staff. Nothing was too much trouble and they made mum's time there comfortable, happy and memorable. No one could have given mum better care. Bless you and thank you.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for your lovely review, please come and visit us anytime.


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Review from David P (Partner of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was only at Astley for just under two weeks after being in 2 hospitals. Due to COVID-19, we couldn't visit at Astley, but my partner was very happy there. On our video chat, she told me the care, staff and food was very good, and she likes the view from the window. Nothing was too much for
the nurses or carers. When she passed away (not COVID-19), the whole team were very supportive to us as a family (sent sympathy card) and can't thank Astley enough. I would have like to put excellent for everything, but due to COVID-19, and Astley keeping residents/staff safe, was unable to see for myself.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you so much for your lovely review, we will be so pleased when we can welcome visitors back into our home.


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Review from A G (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is very happy at the home. All the staff are lovely and always have time to speak to us. We are glad mum is being looked after so well. Thank you.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for taking the time to write your lovely feedback.


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Review from Alan W (Friend of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very compassionate and truly are what carers should be; friendly and compassionate. My friend was well taken care of with all his complex nursing care being met. The food was great, and I was invited to stay for lunch one day that I visited. The rooms were clean, and they
took extra care for my friends woollen jumpers, making sure they did not shrink. There were lots of things to do, and my friend really enjoyed the back garden; we would often sit out in the garden for a visit. If I wanted to know if he needed anything; all I would have to do is ask, the management would sit and chat over my concerns. All in all, a very nice place to be.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for your lovely review of Astley Hall, myself and the team really appreciate your kind words.


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Review from P P (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother was only at Astley Hall for 10 days because her condition deteriorated rapidly and she sadly died, all the staff looked after her with care and compassion, not only for mum but also for me. I was very happy to leave her in their care.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for your lovely comments, don't be a stranger, come and visit us when you can.


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Review from Clifford M (Friend of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff show great compassion. The rooms are clean as well as all public spaces. There is always something to do with the activities staff. The manager is always available to have a chat about the residents current needs or even just for a chat.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you, through challenging times we strive to support our residents like they are our family.


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Review from Kim H (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff at Astley Hall for looking after mum so well in her final 3-months of life. She was cared for with love and dignity even though she was unable to do anything for herself. Carers and nurses always spoke to her gently about any treatment they needed to administer to make
sure that she understood what was being done. She was kept clean and warm at all times. Staff sat with her when she was frightened or distressed so that she never felt alone. She was protected and kept safe throughout the Covid-19 shutdown, and staff maintained extremely high professional safeguarding standards.
They took great care of us (her family) to make sure that we felt supported and were well informed. Any changes in treatment or her condition were reported as soon as possible, and permissions were gained if needed.
Grateful thanks to everyone at Astley throughout a very emotionally challenging time for us all. You were a beacon of light in the darkness.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Dear Kim, thank you for such a heartfelt review, we will miss mum very much. Please come and visit us anytime, we are here if you need us. Sending love.


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Review from Sue R (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Astley Hall in April 2020. She was in a very poorly state both physically and emotionally. Due to the Covid 19 restrictions, we have been unable to visit her in person. However, all of the team have done an excellent job to ensure she is well cared for and to support our family
with regular updates and arranging skype calls with her so we are able to stay in touch during these difficult times. Nothing is ever too much trouble for the team, no matter how busy they are and they always go above and beyond. As I have not yet been inside the home, it is not really possible to rate some of the facilities/services, so I have rated these as good at this stage. But based on the care Mom is receiving and the wonderful dedicated care team, I cannot fault it and would highly recommend it. My mother has also said how wonderful the staff are and that she is happy at Astley Hall which is the most important thing, so we are delighted.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you so much for your lovely review. We love caring for Mom and it's great to know she is happy here especially through these difficult times. We look forward to giving you a full tour of our home and gardens as soon as we are able.
Stay safe and take care


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Review from M G (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's care was excellent, and the staff were very kind to him and myself when visiting. They made every effort to let him spend time with Mum whenever possible and their continuing care for her after his death has been wonderful.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your review. Dad was a lovely man and he will be missed. Take care.


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Review from Diane W (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a better place as a final chapter for my mother's life, I just wish it had happened sooner and longer.
The care was fantastic, activities on a daily basis, her nails done, hair done. Staff are very respectful and caring and attentive to my mother's needs. Lovely room with
a lovely view. I couldn't have asked for more. Simply fantastic. Thank you all.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your very kind words. Mom was a pleasure to care for. Please keep in touch and if you want to pop back anytime you would be more than welcome.


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Review from Peggy M (Friend of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found home welcoming to service users and visitors. Activities for service users so important for stimulation, music playing is a memory jerker and music and movement. Drinks encouraged, good to see. Cleaners do their very best to keep odours at bay. Carers very friendly and kind. Menu excellent. Service
users treated with respect. Doors knocked before entry. Senior staff kept me updated on service users settling in and behaviour. Photos and homely touches in room so important. Laundry and housekeeping good.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Peggy, for taking the time to review us. We aim to ensure our residents/family and friends are happy and well settled.
See you soon


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Review from John B (Husband of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Astley Hall for the month of January and all the time she was there I went every day and could not fault the staff, meals and the daily running of the home. Top class 100%.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, John, for your comments. Your wife, yourself and family/friends were a pleasure to meet. You're always welcome to come back and visit.


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Review from Martin M (Son-in-law of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents of Astley Hall appear happy and invariably have a smile on their faces. With good food and regular entertainment, my mother-in-law seems to have improved her general wellbeing and enjoys the company of both residents and staff. Well done Astley.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Martin, for your review. We look forward to seeing you again soon - once the water has subsided.


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Review from Stuart S (Friend of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, beautifully clean and tidy, staff polite and helpful, a fantastic activities team arranging lots of advents and supporting my friend to get out in the community to meet with all her old friends.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you Stuart for your great review. We look forward to seeing you in our Home again very soon.


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Review from Sharon S (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had severe dementia and joined the residents at Astley Hall in March 2018, having been transferred from a care home following a broken hip. She soon settled and I can honestly say, the last 18 months of her life were exceptional. The standard of care was very good, the food excellent and the
activities absolutely brilliant. Sadly Mum’s health started to deteriorate and she passed away at the beginning of January. Words can’t describe the love, care and support given to Mum and family during that time and the genuine sadness felt by the staff.
So, thank you to all the staff. You are all exceptional.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Sharon, for your very kind words. Mom was a very special lady to us all at Astley Hall. It was an honour to care for her and a pleasure to meet and get to know you and your family.


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Review from Dawn B (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astley Hall has a very warm and friendly atmosphere. I have a great relationship with all the staff. My mother is treated like family. I am always kept fully up to date with even the smallest events. I think Mum couldn't be anywhere better!

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Dawn, for the great review, Mom is a treasure.


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Review from Lee B (Friend of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, friendly staff and manager. Happy home. Food well presented with plenty of choice. Activities meaningful and fun.

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Review from Steven H (Nephew of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place. Stopped in to see my aunt whilst passing through. The staff here are absolutely incredible. The manager was so chatty and couldn't have made me feel more welcome. You can tell they all enjoy their work. Very relaxed atmosphere too with plenty of things to keep the residents occupied.
Thoroughly enjoyed my visit there and my aunt certainly seems to enjoy being there. Keep up the good work.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you so much for your great review.


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Current Review Score: 9.6 (9.559)

Overview of Review Score

The Review Score of 9.6 (9.559) out of 10 for Astley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Astley Hall Care Home is calculated as follows: ( (87 Excellents x 5) + (7 Goods x 4) ) ÷ 94 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Astley Hall Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Jayne

Jayne Rose

Job Title: Administrator

Joined: 2014

Jayne loves a good country walk and loves to travel on her holidays. She loves meeting new people and enjoys cooking. Jayne has two beautiful daughters that you can tell she is extremely proud of.