Astley Hall Care Home

Church Lane, Astley, Stourport-on-Severn DY13 0RW
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9.6 63 Reviews
  • Astley Hall Care Home, Stourport-on-Severn
Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. The most recent refurbishment of the lounge and dining areas was in 2024.

Set in a country house with wonderful views out over the valley, Astley Hall provides nursing and residential care, and there is a dedicated part of the building to look after those people with dementia.

The team provides homely care which promotes independence at every opportunity, in accordance with the aims of the Worcestershire dementia standard for care; this is care that does not impede upon residents' chances of building a satisfying day-to-day lifestyle, in a calm and welcoming social atmosphere.

The chef at Astley Hall has just won the best chef award at The Great British Care Awards for the West Midlands 2024 and now goes through to the National Awards. A senior carer was also a finalist at The Great British Care Awards for the West Midlands 2024 in the carer category.

Many activities and hobbies are available for occupants to enjoy, and the concerns of loved ones and relatives are taken seriously. Alternative health professionals are regularly consulted over personal developments.

The nursing team have a range of specialisms, from learning disability through to dementia and other associated mental health conditions.

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Care Provided by Astley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cindy Hawkins (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,100
    • Self-Funded Nursing Care £1,100 – £1,300
    • Self-Funded Nursing Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,500

  • Fees are very much dependent on need and room selected.
  • (these prices are only a guideline, please contact Astley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Onsite parking available.


Astley Hall Care Home Reviews (63)

Total of 63, showing 41-60
9.6

Astley Hall Care Home has a Review Score of 9.6 (9.559) out of 10, based on 8 reviews in the last 2 years. Over all time Astley Hall Care Home has 63 reviews.

Overall Experience

  • 46
  • 16
  • 1
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Date Published

63
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Review from Bobby D (Sister of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our brother has been at Astley Hall for just over 3 years. It really is a lovely place. Beautiful views at the front and back with a lovely garden where the residents sit in the summer and a lovely sun house which our brother loves to sit in with the fantastic activity staff they are great they organise
days out, bbq and entertainment.
The carers do a really good job and work very hard and are all very friendly and caring. The admin and most of the nurses are very professional and very friendly.


Thank you all for what you do for our brother we would definitely recommend Astley Hall.


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Review from Michael J (Husband of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with everything, from management, down to the staff on the floor made me feel welcome at a very stressful time. They look after the relatives/visitors as well as the residents they care for. Would highly recommend this home and company.

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Review from Annette H (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Astley Hall for the last eleven months. It is a lovely place, his room backs onto the back garden so he enjoys watching the wildlife, the surrounding gardens are well kept and the activity staff, who l have to say are the best l have seen, organise BBQ's in the summer as well as
lots of other days out and entertainment for the residents.
The staff, admin, nurses, carers, and housekeeping are all very professional and caring, making everyone feel welcome and do a great job.
My father really does enjoy being here and it has given him a new lease of life.
Thanks everyone, you do a great job.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you Annette for the great review. We all agree that Dad is a treasure and a pleasure.


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Review from Freda W (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the nursing and care provided to my husband during March and April 2018. He could not have wished for better care. Very professional staff, yet friendly and approachable. Very impressed with how hard working and caring everybody at Astley Hall Nursing Home was. Thank you.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you so much for your comments, it was our pleasure to look after and help care for your Husband


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Review from Sue C (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astley Hall, I cannot recommend enough. They provided excellent care for my dad. I cannot recommend the home enough. Situated in beautiful grounds, loving caring staff from the senior nurses to the catering staff. Thank you all so much for looking after Dad.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you Sue, it was our pleasure.


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Review from C B (Sister of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the misfortune to visit several care homes whilst sorting my sister's care, I can only be totally impressed with everything to do with Astley Hall. She has been there and, unfortunately, bedridden since December and I have never ever felt the need to query her care. She is not involved with
activities so I cannot comment and I avoid lunchtimes etc, so again, I cannot comment but I do know she eats well. Astley Hall seems to me to be a very high standard of care and I am so very grateful that my sister is in their care.

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Review from Valerie W (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My initial impression was not good, * Care Home didn't strike me as a nursing home, unfortunately, it had a very unpleasant smell. Dad's room wasn't very inviting. However it is the care that is important, dad's carers were always very patient and polite but there was little warmth from them to my dad.
His call bell when I visited was never in his reach, despite him being down a long corridor. On one occasion his air pressure relieving mattress had become deflated (he has immobility due to stroke). He developed an infection pressure sore on his ankle and lost 6kg in weight in 4 weeks. I never saw any fresh fruit or veg served!

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Review from Richard P (Son of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents live at Astley. Since they are both frail and unable to cope at home, this was transitional, firstly my Mother who has dementia and more recently my Father who is also requiring substantial care. The family visits the hall, and we always find them in good care. The home is well staffed,
and the carers friendly. No complaints about the food and the place has the credentials of being clean, and well run. Most importantly, I can trust the nursing staff to make the right decisions, on what they can cope with and when hospitalisation is necessary.


It is a difficult time when your parents need to go into care, however, I am comfortable their needs are being addressed and given the remoteness of the family the alternatives were simply not safe. For that, I thank all the staff at Astley Hall.


Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you Richard for your honest and very kind comments.


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Review from Edna S (Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for two months but in spite of the sadness in having moved away from many friends and independence 70 miles away, I have been comfortable in my surroundings and made to feel welcome and valued at Astley Hall.

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Review from Richard B (Nephew of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astley Hall has provided an excellent home for my aunt for the last twenty-one months. Her life has been undoubtedly extended by all the excellent care and attention she has received. She always looks a credit to the staff who colour coordinate her clothes and arrange for her hair care.

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Review from Jayne K (Daughter-in-law of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Astley Hall Care Home Stourport-On-Severn about 3 to 4 years now and in that time we have had no concerns about her care. She is kept very clean and tidy although she is now bedridden her hair and nails are still kept clean and cut and her room is always nice
and tidy and kept very clean.
The food is good and varied and looks tasty. The staff are always pleasant and very helpful when needed.


Mother-in-law always greets the carers with a smile although she has dementia and can not really recognise many people she seems pleased to see them.
one thing that is very noticeable you DO NOT get the nasty toilet smell as you walk through the main doors like you can in some care homes!!


Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Jayne, for your review.


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Review from Melanie L (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Astley Hall Care home since February 2017. I would highly recommend Astley Hall. It's the last place you want your parent to land up but I can honestly say with hand on heart that the staff and the care they provide is to a high standard. I know my mum is being looked after 24/7 which
puts my mind at ease. The staff there deserve every penny they earn, so kind, loving and considerate. I would highly recommend this care home to anyone that needs their loved ones looked after. I would give them 10 out of 10 for everything they do.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Melanie, for such a fantastic review. Our staff work extremely hard to achieve this, your comments are greatly appreciated.


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Review from Rob D (Son of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking in the area for a home for my mother I felt that everything felt right about Astley Hall. In the year that she has been there, she has become very calm and relaxed and I feel this is down to the excellent staff who really get on with all the residents and go out of their way to care and
show an interest in them.
The home is clean and secure and has a nice friendly feel to it, I have visited my mother at various times of the day and have always found the staff to be welcoming and looking after everyone, I have never found anything that I was not happy with.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Rob, for your very kind comments, we strive to provide the very best for our residents and their families.


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Review from Lynne S (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Astley Hall for nearly three years and during this time the family have been very impressed with the professional way the home is run.
It is a lovely clean environment and the staff are caring, friendly, helpful and very approachable.
My mother is treated with dignity
and I am confident that her needs are being well assessed and met.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you, Lynne, for your lovely comments.


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Review from Dave S (Friend of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home in an equally wonderful location. Staff very welcoming and caring. Nothing is too much trouble!

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Review from Christine O (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Astley Hall after she was discharged from hospital after breaking her hip. She had dementia and the whole experience was upsetting and stressful for her. I have to say she was put at ease straight away by the thoughtful and caring staff. We turn up at all times to see the everyday
running of the home. There is nothing I can complain about. The staff are so caring nothing is too much trouble. The activities are excellent and encourage residents to join in, especially the singing. The improvements in my mother are really noticeable. Sometimes they are very busy but still, they do the very best.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your lovely comments. We always strive to make residents and their families feel at home.


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Review from Patrick G (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My feelings on Astley Hall are of great admiration for the nurses/carers whom take care of my mother and other patients.
Their willingness to go the extra mile is fantastic. Interaction is excellent. The food is of a high standard and the staff are always willing to go and prepare other foods to entice
my mother to eat if she doesn't like the main menu. I am always made to feel welcome. I am always kept updated on my mother's progress and health.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you Patrick for the exceptional review, we always aim to please. We are so pleased that Mother has settled well.


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Review from M D (Resident) assisted by family/friend published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Astley Hall Care Home has been a happy one. I have been well cared for, thanks to a very friendly professional team.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for the lovely review. It was a pleasure.


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Review from John P (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's a lovely place, friendly staff put themselves out. They all know their jobs.

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Review from Ann P (Daughter-in-law of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home and staff are very supportive. I cannot fault any of it.

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Current Review Score: 9.6 (9.559)

Overview of Review Score

The Review Score of 9.6 (9.559) out of 10 for Astley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Astley Hall Care Home is calculated as follows: ( (87 Excellents x 5) + (7 Goods x 4) ) ÷ 94 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Astley Hall Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Jayne

Jayne Rose

Job Title: Administrator

Joined: 2014

Jayne loves a good country walk and loves to travel on her holidays. She loves meeting new people and enjoys cooking. Jayne has two beautiful daughters that you can tell she is extremely proud of.