Astley Hall Care Home

Church Lane, Astley, Stourport-on-Severn DY13 0RW
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9.8 64 Reviews
  • Astley Hall Care Home, Stourport-on-Severn
Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. The most recent refurbishment of the lounge and dining areas was in 2024.

Set in a country house with wonderful views out over the valley, Astley Hall provides nursing and residential care, and there is a dedicated part of the building to look after those people with dementia.

The team provides homely care which promotes independence at every opportunity, in accordance with the aims of the Worcestershire dementia standard for care; this is care that does not impede upon residents' chances of building a satisfying day-to-day lifestyle, in a calm and welcoming social atmosphere.

The chef at Astley Hall has just won the best chef award at The Great British Care Awards for the West Midlands 2024 and now goes through to the National Awards. A senior carer was also a finalist at The Great British Care Awards for the West Midlands 2024 in the carer category.

Many activities and hobbies are available for occupants to enjoy, and the concerns of loved ones and relatives are taken seriously. Alternative health professionals are regularly consulted over personal developments.

The nursing team have a range of specialisms, from learning disability through to dementia and other associated mental health conditions.

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Care Provided by Astley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cindy Hawkins (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,100
    • Self-Funded Nursing Care £1,100 – £1,300
    • Self-Funded Nursing Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,500

  • Fees are very much dependent on need and room selected.
  • (these prices are only a guideline, please contact Astley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Onsite parking available.


Astley Hall Care Home Reviews (64)

Total of 64, showing 61-64
9.8

Astley Hall Care Home has a Review Score of 9.8 (9.752) out of 10, based on 9 reviews in the last 2 years. Over all time Astley Hall Care Home has 64 reviews.

Overall Experience

  • 47
  • 16
  • 1
  • 0
  • 0

Date Published

64
4
6
9
55

Review from Ann P (Daughter-in-law of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home and staff are very supportive. I cannot fault any of it.

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Review from Sue W (Daughter of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last 3 years of his life at Astley Hall and died there this week. The home is a lovely old building with ongoing upgrades, but disruption to residents during essential work has been kept to a minimum. The general feel of the home is that it is clean, caring and friendly. Throughout
his stay Dad has been well cared for by all the staff who got to know him well. He was always clean and shaved when we visited (unless he didn't want to be, and his wishes had been respected!) The end of life care he received was excellent and the care shown to us as a family by all the staff was faultless. Thank you.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you Sue for you very kind words, we will always strive to do our best for our Residents, their families and friends.


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Review from D F (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers need more time, are always short of staff and cannot spend at time with people. They do their best. No complaints. Very barely see doctor, but nurse here all the time.

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Review from C C (Niece of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire experience to date from all staff has been excellent.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Astley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Astley Hall Care Home is calculated as follows: ( (96 Excellents x 5) + (9 Goods x 4) ) ÷ 105 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.838 Points relating to the number of positive Reviews for Astley Hall Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Jayne

Jayne Rose

Job Title: Administrator

Joined: 2014

Jayne loves a good country walk and loves to travel on her holidays. She loves meeting new people and enjoys cooking. Jayne has two beautiful daughters that you can tell she is extremely proud of.