Astley Hall Care Home

Church Lane, Astley, Stourport-on-Severn DY13 0RW
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9.6 63 Reviews
  • Astley Hall Care Home, Stourport-on-Severn
Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. The most recent refurbishment of the lounge and dining areas was in 2024.

Set in a country house with wonderful views out over the valley, Astley Hall provides nursing and residential care, and there is a dedicated part of the building to look after those people with dementia.

The team provides homely care which promotes independence at every opportunity, in accordance with the aims of the Worcestershire dementia standard for care; this is care that does not impede upon residents' chances of building a satisfying day-to-day lifestyle, in a calm and welcoming social atmosphere.

The chef at Astley Hall has just won the best chef award at The Great British Care Awards for the West Midlands 2024 and now goes through to the National Awards. A senior carer was also a finalist at The Great British Care Awards for the West Midlands 2024 in the carer category.

Many activities and hobbies are available for occupants to enjoy, and the concerns of loved ones and relatives are taken seriously. Alternative health professionals are regularly consulted over personal developments.

The nursing team have a range of specialisms, from learning disability through to dementia and other associated mental health conditions.

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Care Provided by Astley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cindy Hawkins (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,100
    • Self-Funded Nursing Care £1,100 – £1,300
    • Self-Funded Nursing Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,500

  • Fees are very much dependent on need and room selected.
  • (these prices are only a guideline, please contact Astley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Onsite parking available.


Astley Hall Care Home Reviews (63)

Total of 63, showing 1-20
9.6

Astley Hall Care Home has a Review Score of 9.6 (9.559) out of 10, based on 8 reviews in the last 2 years. Over all time Astley Hall Care Home has 63 reviews.

Overall Experience

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Review from Stephen G (Husband of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Astley Hall for nearly five years and in all that time I've witnessed compassion dignity and dedication from all the staff. I visit my wife three or 4 times a week there is always a drink on her table the staff regularly pop into her room to check on her well-being. There
are activities in the lounge if my wife doesn't want to participate a member of staff comes to her room for a chat and a singalong or a pampering session.
There is a lovely atmosphere the staff are always willing to answer any questions. The food is very good and the staff are always cleaning. I wouldn't hesitate to recommend Astley Hall to anyone whose loved one needs the care that my wife receives. I can't thank you enough.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your lovely words, they are very much appreciated and will be shared with the whole team. It is our pleasure looking after your wife and we continue to ensure we provide the highest quality care whilst enabling our residents to live their best lives. You are also one of our family and you too put a smile on our faces.


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Review from Marty S (Brother of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astley Hall Care home is brilliant. It is located in a pleasant country area surrounded by a lovely garden. I visited my sister earlier this month to bring Christmas presents and check on her well-being. I visit as often as I can, living some distance away in London. I sense that my sister is in the
best place possible, given her condition. What I do witness and see, also through being in constant contact with her husband who visits her regularly, is just how good the staff care is there! They appear kind, assertive and very professional. When they enter my sister's room she lights up at their presence. The food is very good and the atmosphere feels friendly. I would like to thank the staff for going that extra mile and making me feel that Astley Hall is the right place for my dear sister to be. Thank you so much!

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your kind words. It is our absolute pleasure to care for your sister. We will ensure your comments are shared with the whole team and look forward to your next visit.


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Review from Christopher H (Friend of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote a review last year shortly after my friend arrived at Astley Hall. I was very impressed with all aspects of the home immediately and even more so since having visited more regularly over the past 12 months. The care and support given are superb. Gardens and hobbies are encouraged, new friendships
being made is a joy to see. Thank you for making a difference.

Reply from Sarah Price, Home Manager at Astley Hall Care Home

Thank you for your kind comments, we appreciate you taking the time to leave feedback. Our residents wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care and support provided by the team here at Astley Hall. All of our team are committed to providing the best possible lives and experience to all our residents. It is very rewarding to have their efforts recognised. We are delighted to know that the activities and interactions provided are enjoyed. Thank you once again.


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Review from Stephen B (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Transferring a loved one to a care home is a pretty stressful time, but we, including Mum, have actively enjoyed the experience that the manager and her team have facilitated. All the staff are so kind and caring and smiles are never in short supply. Mum is also enjoying finding her appetite again,
what wonderful food. It is clear everyone is invested and enjoys their work, thank you.

Reply from Sarah Price, Home Manager at Astley Hall Care Home

Thank you for your very kind words. It is an absolute pleasure to be caring for her, she makes us all smile too. I am so glad she is enjoying the meals and her appetite has returned.


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Review from Andrew N (Husband of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Astley Hall for nearly 4 years and has received wonderful care during this period. The staff are dedicated and extremely attentive which gives me a great deal of reassurance during what is a difficult time for both of us. I cannot recommend the Home highly enough.

Reply from Sarah Price, Home Manager at Astley Hall Care Home

Thank you for such a lovely review. It is a pleasure to provide care for her. Glade the home and staff here can offer support and reassurance to you too. Thank you


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Review from A L (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The setting and staff are excellent. Our father seems happy and extremely well cared for. Not only do they provide a stimulating, comfortable and caring environment for him, they also make it easier for all of us.
As such we could not recommend strongly enough, or imagine a better place for him.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for this lovely review. it is much appreciated and I will pass it on to the team. Best wishes.


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Review from Mark L (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been staying at Astley Hall for about 3 years.
He had to be moved from his previous residence as he had a number of behavioural issues. Since being at Astley Hall, he has settled down and appears very happy. Both the environment and the care he receives are excellent.
The staff are
exceptional and our father and ourselves would be devastated if he had to move.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you so much for your lovely words, they are truly appreciated. We will share with the whole team.


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Review from Angela H (Niece of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Astley is a nice home out in the country where the clients are well looked after. All staff are very welcoming and friendly, from the day nurses to the admin officer and entertainments lady. The views in the back garden are spectacular and the clients do use this space whenever the weather permits.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your kind words. We are very fortunate to have such beautiful grounds to share with our residents and their families.


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Review from Shirley B (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Astley, she loved it, the care she got was second to none, the staff are wonderful, so caring, nothing was too much trouble. It was always clean and fresh and the staff were very professional but also made you feel so comfortable with them, I thank them all for the wonderful
care Mum had at Astley Hall.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Dear Shirley, thank you so much for your kind words and wonderful review. I have passed this on to the team. We work to ensure the highest quality of care as we all know leaving your loved ones in the care of others is an emotional challenge for anyone. Our ethos is 'your family is our family' so high-quality care is a constant aim. It was an honour to look after your mum. A beautiful lady missed by us all. Take care and our thoughts are with you and your family.


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Review from R C (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed a high degree of personal care including assisted feeding, cleaning and personal care. Every time I visited her she was happy, enjoyed the provided activities and never appeared distressed. The attentiveness of the staff was exemplary even when it was obvious they were under pressure.
The nurses present when she passed away were amazing with one staying over 3 hours beyond her shift end to help my mother.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your review and on behalf of the whole team it was a pleasure and honour to care for your mother. We work hard in ensuring we give the best care and enabling our residents to live their best lives. I have conveyed your compliments to the staff team. Best wishes to you and your family.
The manager.


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Review from M W (Respite Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed the location and room. The staff were accommodating and helpful, making my short stay pleasurable.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your review it is much appreciated by the team and it was a pleasure to meet you and have you stay with us. I'll pass on your comments to everyone.


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Review from Janet C (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was only in Astley Hall for a short period of time. From the first contact with the manager and all the staff, nothing was too much trouble. She received such kind, supportive care. They attended to her every need and in the last few days of her life she was made so comfortable. All the members
of the family were kindly and warmly welcomed and spent as much time with her as needed. Helping us and giving us listening, caring support. I would very much recommend Astley Hall, with its high standard of staff and supportive care.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your kind words and positive review - I will pass this on to the team. We work hard to ensure that we give quality care and are continually looking to improve what we do at Astley Hall. Best wishes.


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Review from L M (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned about using respite care for Mum, however, there was no need. My mum was very content and happy throughout her stay. The standard of care was excellent, staff were outstanding. Couldn't have asked for better.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your positive review - it's very much appreciated and I will pass it on to the team. We work hard at maintaining high standards and continually improving and it's wonderful to hear from you. Best wishes.


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Review from Susan B (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Astley Hall for a short time. The care she was given was just the best, from the manager to the staff. As well as making my mum's last few days comfortable and attending to her needs, they made sure all our family were supported. I highly recommend Astley Hall nursing home.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your positive review - giving excellent care is something we work hard at achieving and continually strive to improve. I will pass your comments on to the team. Best wishes.


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Review from Andrea H (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Astley Hall Care Home was the right place for my father to be in for his last two weeks of life. The setting is beautiful. The staff are caring and the nursing care was just what he needed. His death was treated with the utmost dignity and respect and we shall be forever grateful for the kindness shown
to us at a dreadfully sad time. He could not have had a better death.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Thank you for your kind words, and I will pass on the message you gave me in person to the staff you mentioned.


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Review from S A (Relative of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my husband's aunt at Astley Hall on 27.02.22. I felt apprehensive as I always find these places depressing and smell funny. I was so impressed with the care, facilities, ambience, sunny aspect, even a hotel feel to Astley Hall. I actually enjoyed the visit. It's sad for our aunt's health but
couldn't be happier where she is and it makes all the difference knowing her environment is so lovely. Beautiful, thoughtful room too, pretty wallpaper and curtains. Great job to the staff.

Reply from Christopher Reed, Manager at Astley Hall Care Home

Dear SA,
Thank you for taking the time to write a review, it is greatly appreciated by me and the team at Astley Hall and I shall pass it onto them through our daily briefings. Ensuring that our residents feel at home, are warm, comfortable and safe is essential to us. To us care is also enhanced by the involvement of families and listening to their thoughts, ideas and suggestions so thank you again for letting us know.


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Review from Andrew H (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisation was efficient, helpful, attentive and considerate. The manager clearly has an excellent relationship with his staff, which makes for a very good atmosphere. The location was excellent and beautiful. My mother enjoyed the views and listening to the birds singing. The rural setting was
very peaceful but still easy to access by car. The care, professionalism, attitude and interest of the care staff was absolutely brilliant. Without exception, they all put heart and soul into looking after the residents. I would highly recommend Astley Hall Care Home.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you so much for your lovely review, we strive hard to offer individual care and put people at the centre of everything we do.


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Review from David H (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required nursing care following a fall at home and treatment at A&E. Astley Hall managed to accommodate my mother immediately, providing all of her care requirements. The staff were very helpful and professional with all of the arrangements. This was reassuring at a difficult time. My mother
was very content at Astley Hall, she was welcomed immediately into the 'happy ambiance' and made some new friends. The care provided by all of the staff is greatly appreciated.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for the lovely feedback, we really appreciate your kind words.


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Review from Amy H (Granddaughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and team at Astley Hall are incredibly kind and full of personality. My personal experience with management has been amazing. They have made both of my grandparents time at Astley Hall some of the best they have experienced in recent years.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you, it’s a pleasure to support your grandparents. We celebrated some wonderful times together. Your kind words mean so much to the team.


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Review from Tony M (Son of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only at Astley Hall for the final 5 weeks of his life, unfortunately. He had been in hospital prior to this, where his health deteriorated, becoming very frail and requiring considerable care and support. The Team at Astley Hall were wonderful, managing all of Dad's needs and always making time
to talk to the family – quite the opposite to our experience with the hospital system, where talking to someone was a real challenge. We truly appreciate the love, support and care given to Dad during his time at Astley Hall. The Team did a wonderful job during these difficult and challenging times – thank you.

Reply from Matthew Cox, Home Manager at Astley Hall Care Home

Thank you for your lovely words, your dad is missed by all of the team, please stay in touch with us.


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Current Review Score: 9.6 (9.559)

Overview of Review Score

The Review Score of 9.6 (9.559) out of 10 for Astley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Astley Hall Care Home is calculated as follows: ( (87 Excellents x 5) + (7 Goods x 4) ) ÷ 94 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Astley Hall Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Jayne

Jayne Rose

Job Title: Administrator

Joined: 2014

Jayne loves a good country walk and loves to travel on her holidays. She loves meeting new people and enjoys cooking. Jayne has two beautiful daughters that you can tell she is extremely proud of.


Frequently Asked Questions about Astley Hall Care Home

What types of Care is Astley Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Astley Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Astley Hall Care Home have?

There are 42 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Astley Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astley Hall Care Home to the centre of Stourport-on-Severn?

2.6 mile(s) as the crow flies, distance by road may be significantly further.