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Bowood Court Care Home has a Review Score of 9.4 (9.393) out of 10, based on 18 reviews in the last 2 years. Over all time Bowood Court Care Home has 108 reviews.
Review from T S (Stepson of Resident) published on 21 February 2025
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you feel your dad is looked after very well and find our team to be helpful at all times. Thank you for your recommendations.
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Review from R P (Son of Resident) published on 14 February 2025
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Review from A F (Sister of Resident) published on 6 February 2025
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for your kind words about our dedicated team and the care your sister receives at Bowood Court. It's wonderful to hear she feels happy, respected, and well looked after. We appreciate your feedback regarding the upstairs areas. Maintaining a clean and comfortable environment is a priority, and we are reviewing refurbishment plans, including carpets and window cleaning, to improve the space for residents and visitors. If you'd like to discuss anything further or meet our management team, we'd be happy to arrange a time. Thank you for your support, and we look forward to welcoming you again soon.
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Review from Joanne G (Daughter of Resident) published on 3 February 2025
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our team to be friendly and very loving towards the residents. Thank you.
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Review from Natasha B (Regular Volunteer) published on 31 January 2025
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our team to be friendly and approachable.
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Review from Judith S (Wife of Resident) published on 30 January 2025
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that as a family you are all satisfied with the care you are receiving. Thank you
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Review from Gwenda S (Wife of Resident) published on 10 October 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are thrilled to hear that you found our standard of care to be second to none and that your husbands needs are met at all times. Thank you.
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Review from R S (Daughter of Resident) published on 5 September 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for sharing your feedback. We are truly sorry to hear about your and your Mother's negative experience at Bowood Court. The wellbeing and dignity of our residents are our top priorities, so it's disheartening to learn that you feel we fell short during your Mom's stay. We deeply regret that the issues you raised were not resolved to your satisfaction. We strive for high standards, and it's concerning that your Mum felt isolated, as we are committed to fostering an inclusive environment for all. We understand this has been a difficult time for your family, and we made several attempts to reach out to discuss your concerns but were unable to connect. Your feedback is incredibly important to us, and we will use it to improve our services and ensure that other families do not face similar challenges. If you would be open to it, we would still very much like the opportunity to speak with you directly to better understand your experience and how you feel we can continue to improve.
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Review from Martin H (Husband of Resident) published on 13 August 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so thrilled to hear that you were very pleased and satisfied with your wife's care. Thank you.
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Review from Molly E (Wife of Resident) published on 31 July 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so thrilled to hear that you feel our home has such a homely, warm feeling about it, the team are very friendly, very approachable and that everywhere is clean and fresh, with activities to join in with and get to know people. We are so pleased that you feel your husband has been made very welcome and that he has settled in well. Thank you for your recommendations.
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Review from M P (Daughter of Resident) published on 23 July 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so happy to hear that you found our team to be very friendly and helpful. Thank you.
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Review from G B (Partner of Resident) published on 11 April 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court. We are so pleased that you have found the team to be wonderful and caring and that you have found that nothing is too much trouble for the staff, sometimes under the most difficult of circumstances. Thank you.
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Review from Linda B (Daughter of Resident) published on 4 April 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that on arrival, the team gave you a warm welcome and that you could join us for our Mother's Day lunch. Thank you for your kind words.
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Review from Julie D (Daughter-in-law of Resident) published on 4 April 2024
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Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home
Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our home to be a lovely, bright and happy place to visit. Thank you.
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Review from J B (Daughter of Resident) published on 1 February 2024
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Review from H J (Partner of Resident) published on 1 February 2024
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Review from E B (Friend of Resident) published on 7 July 2023
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Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home
Thank you for taking the time to leave a review. We are so pleased to hear that your friend has settled in and is enjoying her new home. Thank you for your kind words.
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Review from Kevin W (Son of Resident) published on 29 March 2023
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Review from Denise C (Daughter of Resident) published on 23 February 2023
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Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home
Thank you for taking the time to leave Bowood Court and Mews a review. We are so pleased to hear that your mum is happy at Bowood and feels a part of the ever-growing family too. Our team pride themselves on ensuring our home is ‘a superb place to live or work’.
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Review from Tony K (Friend of Resident) published on 20 January 2023
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Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home
Thank you for taking the time to leave Bowood Court and Mews a review. We are so pleased to hear that we have made your friend feel very welcome an you are happy with the level of care and support we offer to everyone at the home. It is great to hear that you would recommend us to anyone seeking care. Thank you for your kind words.
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The Review Score of 9.4 (9.393) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.479 for Bowood Court Care Home is calculated as follows: ( (139 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 215 Ratings = 4.479
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.914 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 17 Positive Reviews ÷ 18.6 = 0.914
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2024
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Job Title: Home Manager
Joined: 2024
Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.
'I'm proud and passionate about the care here at Bowood Court.
Job Title: Hospitality Manager
Joined: 2021
“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”
Job Title: Mobility Assessor
Joined: 2011
“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”