Bowood Court Care Home

Hewell Road, Redditch B97 6AT
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9.4 108 Reviews
  • Bowood Court Care Home, Redditch
Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being are at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

The home is divided into small care suites with residents enjoying spacious en-suite rooms. Each suite also has its own lounge, dining facilities, updated lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day. Bowood Court recently opened The Queen Elizabeth Arms, a traditional pub complete with a beer garden, which is situated in the centre of the home, providing a social hub for residents and their loved ones to meet for a drink, watch sporting events or enjoy a game of dominoes.

Residents are encouraged to book appointments in the newly refurbished salon.

Set in almost two acres, mature trees frame pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

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Care Provided by Bowood Court Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 93 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Vernon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (93)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Bowood Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bowood Court Care Home Reviews (108)

Total of 108, showing 21-40
9.4

Bowood Court Care Home has a Review Score of 9.4 (9.393) out of 10, based on 18 reviews in the last 2 years. Over all time Bowood Court Care Home has 108 reviews.

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Review from L W (Friend of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for several months now. It was a big change for her to have to come into care. The staff have helped enormously to make the transition as best as it can be. Always friendly and helpful whenever I call in. My friend is happy and settled and lots of activities are offered.

Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home

Thank you for taking the time to leave Bowood Court and Mews a review. We are so pleased to hear that your friend is settled and happy at Bowood after her transition into care. Our team pride themselves on making our home ‘a superb place to live or work’. Thank you for your kind words.


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Review from Mike L (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Bowood Court for a couple of months now, and I must say I could not be happier, nor could my father. My father has a few health issues, including diabetes, and his mobility is very limited. Before coming to Bowood, it was a struggle to ensure he kept on top of his meds and insulin
and that his diet was kept on track, as he was a fridge raider which is not good when he forgot to take his insulin! Within days, the staff at Bowood had done an excellent job of sorting his meds/insulin and diet out, and only after a few weeks, he is happier and more alert, and his sugar levels are close to what they should be. All the staff we have met at Bowood are all pleasant and friendly; the food is good with a great variety, and they even had a food tasting the other day for the residents, which my father absolutely loved. The care home is bright, clean and very welcoming. I could not recommend Bowood Court enough; well done, Bowood, keep up the great work.

Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home

Thank you for taking the time to leave Bowood Court and Mews a review. We are so pleased to hear you and your father are happy with the decision you made of moving him into Bowood Court. It is great to hear that, already, your dad is happier and more alert and that you are pleased with the level of care he receives from our team. Our food tasting sessions are a great way of receiving feedback from the residents directly and allow them to create a tasteful and personal menu for the upcoming months; we are so pleased he enjoyed himself at this session and hope to see him attend them in the future too! Thank you for your kind words.


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Review from Janet T (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bowood for 4 years. They provided plenty of stimulating activities which Mum participated in - it is only her advancing years that she has less energy to participate. The food is well balanced with great variety and ample amounts.
The carers are lovely and it is good to get to
know them and they help Mum in very way that they can and are led by professional and caring staff and management team.

Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home

Thank you for taking the time to leave Bowood Court & Mews Care Home a review. We are so pleased that you are happy with the level of care your mum is receiving, and that she has enjoyed participating in activities where she can. Thank you for your kind words.


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Review from J R (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Very welcoming. Mum is very happy here. We feel she is very well looked after.

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Review from C A (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in November and loving it! The staff and care is simply wonderful. She is cared for and the activities are brilliant. Thank you for making a hard situation easier. It feels like a normal peaceful home.

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Review from D F (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff here at Bowood Mews have all worked incredibly hard over some extremely hard times. Staff show great care, compassion and commitment to ensure all residents get the best care. Myself and my family will always be eternally grateful for the care and support given to our mum.

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Review from C A (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has moved into the Court not only has the weight been lifted off us with the outstanding care she is given, she has really settled in and loves it, it's her new home. It's personal, cosy, homely and staff and managers really go the extra mile to make mum happy, meeting all her needs and keeping
her entertained and making friends. I couldn't recommend enough.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court & Mews. We are so pleased to hear that your mum has settled in well and our team is meeting all her needs. Thank you for recommending us.


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Review from N H (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bowood Court & Mews for nearly four years. I am pleased by the kind caring dedicated staff who are always loving, patient and very supportive with mum. The Christmas decorations are a treat too. Well done everybody I am always felt very welcome when I visit.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with the quality of service your mum has received in the last four years. Merry Christmas from everyone at Bowood Court & Mews and we look forward to seeing you on your next visit.


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Review from A D (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowood Court & Mews is a lovely care home with friendly, professional staff who always give 100% of effort, kindness and commitment in all of their roles within the care home. Well furnished and always clean and tidy. The food is always well presented and to a good standard. All of the staff including
the management are kind, friendly and approachable.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review. It's so nice to hear that you are happy with our home and the quality of the service and care we provide.


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Review from D M (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the first day of my sister entering Bowood Court, she became a happy and contented person. She settled immediately with her extended family. Each time I visit she fills me with joy to see how happy she is. This is without doubt, down to the dedication of all staff. She speaks only of kindness and
how lovely staff are. I know when I leave her after each visit, she is going back home to a happy and contented family. To all staff... thank you, you are all truly amazing! For the time, patience, kindness and love you show to your patients. I would have no hesitation in recommending the wonderful home.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that your sister is happy, content and enjoying life at Bowood Court and Mews. Thank you for your kind words.


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Review from M N (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good review, all questions answered by the staff and no issues with the care of my relative. Very good care from the home as per visual.

Reply from Joe Lock, Communities Director at Bowood Court Care Home

Thank you for taking the time to leave us a positive review. It's always nice to get the feedback that relatives feel their loved ones are being well looked after.


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Review from M D (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is very happy at the home and enjoys being there. She has a number of health issues and is well looked after. Reports on her condition are advised to me promptly. Staff at all levels have been very friendly and have helped with various issues.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review. We are so pleased to hear you are happy with the level of communication you are receiving from our home.


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Review from W M (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowood Court is absolutely amazing, so caring, kind, and most importantly supportive, and have become an extension of our family. Nothing is too much trouble.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you feel you have been supported by our team. We are so happy to have you as part of the Bowood Court & Mews family.


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Review from B M (Husband of Resident) assisted by family/friend published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowood Court is absolutely amazing. They are so very kind and most importantly supportive. They have treated my wife with so much dignity and nothing is too much trouble. They have become an extension of our family.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you so much for taking the time to leave a review. We are so pleased to hear that you are happy with the level and quality of care your wife is receiving. We are so happy to have you as part of the Bowood Court & Mews family.


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Review from Susan J (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

While mom was in Bowood, we had some issues but on discussing these with management they were sorted. The carers were lovely with mom and they looked after her while she was there. Mom has moved now, but while she was there, I knew she was safe.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

We thank you for acknowledging the high level of care that was provided to your mother during her 2-year stay and we are disappointed that we were unable to continue with this. This was a sad rare occasion where we have had to request a family to move their loved one due to an increase in the level of care required.


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Review from Ralph G (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Bowood Court is lovely and very polite. They have plenty of time for you, they look after our mom, so caring and thoughtful and give her lots of love and have a laugh with her too. I would recommend Bowood to anyone, it’s a lovely warm and caring environment. Thank you to all staff for showing
our mom lots of love and to others, we cannot thank you enough.

Reply from Briony Doyle, Marketing Manager at Bowood Court Care Home

Thank you so much for taking the time to leave a review. It is great to hear you are happy with the care and support your mum receives and that you think so highly of our staff team. Thank you for recommending Bowood Court and Mews.


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Review from Joy S (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my Mom moving in permanently to Bowood Mews she went there for 6 weeks respite. She was very ill at the time and their kindness and care saved her. We were so impressed with their level of care that when at a later date she needed to move into a care home permanently, it had to be Bowood Mews.
Their kindness, care and compassion has really helped my Mom settle into her new home and their understanding of her Alzheimer’s has been such a great support. My Sister and I say repeatedly that we are so glad she has moved there. We really can’t thank them enough and no matter when you ring or what you ask there is always a cheerful and helpful response.

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Review from Karen J (Great-Niece of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely lovely staff and environment. Staff helpful and always available to help. Would highly recommend Bowood Court & Mews to friends. It’s been a weight off our mind knowing they are safe and well looked after

Reply from Briony Doyle, Marketing Manager at Bowood Court Care Home

Thank you for leaving a review, we really appreciate your feedback. It is lovely to hear that you know your family is safe and happy at Bowood Court & Mews. Thank you for recommending our care home.


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Review from Gwendoline M (Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
Everything is done well and I am yet to find fault.
I am very happy with the visiting arrangements given the current pandemic and how the care home staff have managed to ensure we still see our loved ones.

Reply from Briony Doyle, Marketing Manager at Bowood Court Care Home

Thank you so much for taking the time to leave a review. It is so lovely to hear that you are happy at Bowood Court and Mews and would recommend our care home.


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Review from Martin V (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 100; she has been in Bowood for over 2 years, since moving from the North.
Having seen her in other homes I can state that in Bowood the care has always been first class.
The efficient and effective processes introduced to manage the pandemic were exemplary, with new residents isolated and
treated by separate carers until confirmed negative. As lockdown eased, structured visiting was introduced - with pods and gazebos. As Mum is unable to be moved I am allowed to visit in her room as an essential visitor (with the same testing and ppe as the staff). Friends from up North are also allowed to visit her window provided they book, which ensures that they don't interact with other visitors.
Social activities are varied, daily and excellent.
Medical control is unrivalled - each resident's meds displayed on a laptop on the trolley, which also displays the residents' photo as a check.
Carers, cleaners and support staff all have excellent interpersonal skills.
100% impressed!

Reply from Briony Doyle, Marketing Manager at Bowood Court Care Home

Thank you so much for taking the time to leave a review. It's amazing to hear that your mum is happy at Bowood Court & Mews and that you would recommend our care home.


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Current Review Score: 9.4 (9.393)

Overview of Review Score

The Review Score of 9.4 (9.393) out of 10 for Bowood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Bowood Court Care Home is calculated as follows: ( (139 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 215 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.914 Points relating to the number of positive Reviews for Bowood Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 17 Positive Reviews ÷ 18.6 = 0.914

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (3)

Pauline

Pauline Vernon

Job Title: Home Manager

Joined: 2024

Bowood Court & Mews is a wonderful place to live and work. We really do everything we can here to make sure our residents feel safe and well-cared for.


'I'm proud and passionate about the care here at Bowood Court.


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Bowood Court & Mews. From themed dining to fabulous social events. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2011

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”