Brompton House Care Home

Station Road, Broadway WR12 7DE
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9.8 61 Reviews
  • Brompton House Care Home, Broadway
Conveniently nestled in the beautiful Cotswold village of Broadway, Brompton House is an attractive care home providing personalised residential and nursing care.

This friendly care home has recently benefitted from a large scale refurbishment, designed to enhance residents' quality of life. This includes tastefully decorated communal areas and bedrooms.

Brompton House care home boasts a selection of specially designed dining areas that provide the perfect space to eat and socialise. The catering team prides itself on ensuring that each meal is an enjoyable and meaningful experience for every resident.

Visitors are also welcome to the home at any time, the catering team are happy to include them in mealtimes and, on those sunny summer days, the pretty landscaped garden and patio is the ideal spot for some catching up with family and friends.

With a dedicated and compassionate team at the helm, all aspects of provision at Brompton House are completely person-centred, ensuring residents feel valued and respected as an individual. To help them engage with life at the home, the care team spend time learning about each resident and the things they enjoy so that this can be factored not only into their care but also their lifestyle at the home, with a variety of activities and events on offer.

In addition to the range of activities available, residents are also encouraged to take an active role in the Broadway community, from spending time with local community groups and schools, to taking trips out to see the local area.

If you'd like to find out more about life at Brompton House, please get in touch with the team - the Home Manager looks forwarding to welcoming you.

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Care Provided by Brompton House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Brompton House Care Home Reviews (61)

Total of 61, showing 21-40
9.8

Brompton House Care Home has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time Brompton House Care Home has 61 reviews.

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Review from L L (Wife of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is rather complex with conditions including FTD (bv) and type one diabetic. They managed his needs well and with care and dignity, and thought. He looked so well after two weeks here in their care and we will be using Brompton House again on a regular basis. They also communicated with me
really well.

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Review from A M (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new home manager at Brompton House is very kind, professional and very thorough and gets things done. She is a really good manager. Since she has been at Brompton House things are dealt with promptly. The nurses are brilliant and look after my mother really well. The carers treat my mother in a
very kind dignified way. The head carer is wonderful to my mother, especially as she is at end of life very sadly. It was definitely the right decision moving her to Brompton House and we wouldn't want her anywhere else. My mother is really well cared for.

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Review from A J (Wife of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff and nothing was too much trouble. Always clean and a very happy environment in which to stay.

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Review from Lynne B (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, nearing 100, has been living at Brompton House for four years. The kindness and professionalism of the care staff and the nursing team have always given my sister and me complete peace of mind that our mother is receiving the very best care at all times. Communication with us is excellent,
and we have always been kept up to date with developments during the very challenging months of the pandemic. The home is very well appointed. The lounge is set out like a hotel lounge to encourage activity and conversation. Mum is a pianist and she has always been encouraged to play the lounge piano for the staff and residents which have given her great pleasure. The courtyard garden leading off the lounge is lovingly tended and is much used in summer. Meals, all excellent, are served in the dining room where the tables are always dressed with freshly laundered linen and flowers. I wouldn't hesitate to recommend Brompton House to anyone seeking a first-class home for a loved one

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Review from B J (Resident) assisted by family/friend published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy living at Brompton House and I feel very well cared for and loved by the staff. The food is very good and there is a good choice on the menu.
I also enjoy the activities we do and when we go out in the minibus.

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Review from Sally W (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum absolutely loves Brompton and says it like a 5-star hotel with lovely friendly and helpful staff. Plenty of entertainment if required. Food is of exceptional quality.

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Review from J L (Resident) assisted by family/friend published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last month, I've been having continual health problems and feel that the utmost care has been given to me at this time. I don't know how I would have coped if I wasn't here at this time in my life. The staff are friendly and banter with many of them. They care in lots of ways. The nurses are
here to help me at all times and I appreciate all of them. The manager will come in and talk with me of an evening and I find her very good and any concerns she will always listen.

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Review from A W (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad goes into Brompton House for regular respite breaks to see my mum who is a permanent resident. The staff are exceptional, they always welcome dad and make a fuss of him. Despite the lockdown, the atmosphere is lively because the staff work hard to be kind to residents and always have time for
a chat. It is the attitude and dedication of the whole team which makes Brompton special. Everyone is committed to giving the residents the best quality of life. Thank youi.

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Review from A H (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Brompton House on an emergency placement, which was nearly a year ago! I cannot fault the way in which the home as a whole has provided and still providing the utmost care for my mum. All her needs are met at this difficult time! The manager clearly runs a good, warm, friendly hardworking
team, from all departments into making this home what it is. Thank you.

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Review from L B (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Brompton House for nearly 4 years. I can say with confidence that she is genuinely and visibly happy there. Mum has very complex needs and relies on continuity of care and staff knowing her well in order to pick up on subtle changes in her demeanour which may indicate she is
unwell. In the 4 years, the staff have never failed her and have always responded quickly and appropriately when her needs have changed. Brompton is a home with a huge heart and I feel so lucky mum is there.

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Review from J R (Cousin of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have great faith in all the staff and the help they give to my relative.

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Review from Chris S (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Brompton House direct from a six-week spell in hospital. Whilst she could not have been the easiest of residents, she was treated throughout her stay with care and dignity.
I cannot speak too highly of the caring, nursing and management staff at the home as they did their utmost
to make her as comfortable as possible. Nothing appeared to be too much trouble. I was constantly kept up to date on her condition throughout her stay of which I was very grateful.

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Review from Lucy B (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding manager. The manager here at Brompton went above and beyond the call of duty to assure my mother stopped being moved from pillar to post since December 2019 to March 2020 at the hospital. Then COVID happened!! Mum was very welcomed into this outstanding home, full of smiles and laughter,
even at these hard times, care and kindness from all. Mum had a few hiccups along her journey but here is where I am happy for her to be. Thank you.

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Review from Jayne A (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident at Brompton House for three years. During this time we could not be more delighted with the care she receives. She is very well looked after by the amazing team at Brompton with every detail catered for. There is a lovely dining room where home-cooked meals are provided.
The lounge area is spacious and comfortable and the residents have a choice of different areas of the room where they may like to sit and take part in activities if they wish. There is a large TV in one corner and a piano which mother likes to play from time to time to the delight of other residents and the staff. There is a beautifully kept courtyard garden for residents to enjoy. External outings are also arranged from time to time. It gives our family peace of mind to see that Mother is very content in her day to life at Brompton. The staff do an amazing job and we are always kept informed of any changes, for example, to Mother’s health. I have recommended this home to friends.

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Review from Viki W (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brompton for six years and I have been really happy with the care she has received. It's a very friendly and caring nursing home and I know mum is happy too. Because of Covid-19 I haven't been able to see her for ages but the staff have been amazing - they've kept me updated and organised
regular video calls which has made such a difference. So thank you, everyone at Brompton - thank you for the care and kindness you show every day to Mum, especially during these difficult times.

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Review from S O (Daughter of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, my mum came here on an end of life care plan, everyone from day one was caring, considerate and put my mum's welfare first. The care and compassion my mum received in her final weeks of life were exemplary. I cannot fault the care home and all the staff. If I had to make the
decision on care home again I would most definitely choose Brompton House and I would happily recommend it to anyone. Thank you for the dignity you gave my mum in death.

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Review from C T (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff throughout the home with lots of stimulating activities for the residents.
Lovely communal areas, all very clean and tidy. Highly recommended.

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Review from S H (Regular Volunteer) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Brompton House for three years until recently. She very much enjoyed living there and was looked after so well. I have continued to have links there by carrying out activities such as baking with the residents on a regular basis. I so enjoy the happy and welcoming atmosphere.

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Review from A P (Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really appreciated all the help and kindness from all the staff. I am really glad I came here for a couple of weeks after having a hip replacement. Thank you.

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Review from Gilli A (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming - friendly and caring staff. All very approachable and generous with their time.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Brompton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Brompton House Care Home is calculated as follows: ( (103 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brompton House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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