Bryden House

Marlpool Lane, Kidderminster DY11 5DA
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8.0 5 Reviews
  • Bryden House, Kidderminster
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Care Provided by Bryden House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Bryden Care LTd
  • Person in charge
  • Natalie Ward (Manager)
  • Admission Criteria
    • we have a four week trial policy whereby you can come and see if it meets your needs
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Bryden House

  • please contact us for latest fees

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • free parking on site


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Bryden House Reviews (5)

8.0

Bryden House has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Bryden House has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 1
  • 0

Date Published

5
1
1
1
4

Review from Carole P (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in here in September 2024. I was a bit worried as he had lived with me, his daughter, for years before spending nine months in different hospitals. I need not have worried, as soon as Dad was met at the door, he said he was welcomed and taken to his room to settle in. I went the next day
to see him and I was welcomed by every member of staff I came in contact with, they are so friendly. It has been five months to date and he has been very poorly for some of this time, the staff have been nothing but caring to him, they have kept his dignity at all times, they take the time to listen to his needs. I have been kept informed at all stages. The home has a welcoming atmosphere and all the staff are always at hand, even when they are very busy. The home could benefit from sprucing up a bit as decor is a little tired. I would recommend Bryden House to anyone for their loved ones.

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Review from S B (Wife of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Bryden House for respite in December 2021, as I was away for a period and could not see to him. My husband was well looked after. The staff were very friendly and caring. The food was good, catered to my husband’s requests. He looked forward to his chats with the activities person.

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Review from Robert B (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was admitted mid-May and from the moment she arrived, she was made to feel welcome. The management couldn't do enough. The Deputy Manager has been a godsend fighting mom's corner and making sure she wasn't sent home too early.

Reply from Natalie Ward, Manager at Bryden House

Thank you Robert for your kind words. We're very glad we could assist and to see your mother get better.


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Review from Alan I (Son of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother, who has mobility problems, stayed here for a 2 week period of respite and due to the poor standard of care, we removed her early from the home. She contracted a urine infection whilst she was there and it took six days to get medication. As a result of this, she needed to go to the toilet
more frequently than usual. She repeatedly called for staff assistance but they were extremely slow to respond. One day she had to wait over an hour and a half to be taken to the toilet. When the staff arrived, she was told 'You are not a resident here!'
The food was of poor standard, unappealing with few vegetables, during one week fish and chips were served 3 times.
The home appeared to be understaffed and whilst some of the personnel were caring the majority seemed to be uninterested. The majority of patients were kept in their beds or rooms and we were told by one staff member they got them ready for bed at 4.30pm.
I wouldn't recommend this home to anyone who cares about their loved ones.

Reply from Natalie Ward, Manager at Bryden House

This lady was in Bryden cares for a respite period. The main visitor was her daughter. The son visited on 2 occasions (admission/discharge). Any issues raised with by the daughter were dealt with appropriately. On discharge, the daughter asked management to thank the staff for the support provided to her mother. The reason why she wanted her mother moved was due to location and she wanted her mother in a more country environment.


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Review from Tim H (Son of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Bryden House for end of life care ,expecting to be there for a few days. She spent 9 happy months there. She was well looked after and the care she received was attentive and compassionate . Everyone of the staff was friendly and administered to her needs with dignity. Mum herself
frequently told us how content she felt. We found the staff caring and knowledgeable . Nothing was too much trouble for them and no matter when we visited everyone was most welcoming.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Bryden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bryden House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Bryden House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bryden House

What types of Care is Bryden House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bryden House provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Bryden House have?

There are 30 Single Rooms.

What are the Facilities & Services at Bryden House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bryden House to the centre of Kidderminster?

0.7 mile(s) as the crow flies, distance by road may be significantly further.