Severn Heights Nursing Home

Old Hills, Callow End, Worcester WR2 4TQ
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8.1 9 Reviews
  • Severn Heights Nursing Home, Worcester
Severn Heights is a former country house, set in six acres of mature grounds that include a delightful walled garden. This tranquil place next to the Old Hills area of outstanding natural beauty has several rooms that benefit from panoramic views over the river Severn.

The living accommodation is provided over two floors, with a variety of daily living spaces available including a sitting room, a dining room, a family day room and a conservatory. Bedrooms are comfortable and well equipped and residents are encouraged to personalise their bedrooms with items of furniture and treasured belongings.

Carers work with residents and their families to ensure the delivery of truly personalised care. The activities coordinator develops a varied programme of activities and events throughout the year, including a popular summer fete.

Mealtimes are an important aspect of life at Severn Heights and they are designed to be flexible and enjoyable. Fresh, seasonal ingredients are used to create a variety of tasty meals. Individual dietary requirements and preferences are also catered for.

The home operates on the principles of kindness and compassion, with a genuine belief that a care home can be a truly positive experience. The team is committed to providing the highest standards of care in a relaxed and friendly environment. Severn Heights is the residents' home and staff believe that access to enhanced care and support should not be a barrier to leading a fulfilled life.

There is an open door policy and staff are always happy to help, support and give you any advice you need on finding the care for you or a loved o

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Care Provided by Severn Heights Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Ablegrange Severn Heights Ltd
  • Person in charge
  • James Brown (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Severn Heights Nursing Home Reviews (9)

8.1

Severn Heights Nursing Home has a Review Score of 8.1 (8.104) out of 10, based on 1 reviews in the last 2 years. Over all time Severn Heights Nursing Home has 9 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 1
  • 0

Date Published

9
0
1
1
8

Review from John W (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was resident at Severn Heights for 8 months,from the moment he arrived, he, and all of the family and his friends, were treated with the greatest care and respect. The staff and management were always available and willing to deal with any needs or concerns. There is a real community feel at
SH, great effort is made to engage the residents and create a family atmosphere. There is regular entertainment, and the parties for Halloween, Christmas etc, were wonderful, well organised with music and dance. The medical team are excellent, closely monitoring and dealing with any issues that arise. This is a well-run, clean and safe environment, with excellent and plentiful food, which, to my dad was most important. All in all, it was a wonderful place for my dad to finish his days. Thank you Severn Heights.

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Review from Michael B (Husband of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having picked this home, it has been well up to my expectations.
My wife has settled in well, and the staff directly in contact have been great.
Keep up the good work.

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Review from Eileen B (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into this care home in March 2022. The staff are very kind and caring. Open visiting. Any concerns or questions, the management are very helpful, listens and act on any concerns immediately. Always keep me informed. A family atmosphere, a beautiful setting and very clean. Mum is a very gentle,
loving person, and the staff treat her with kindness and gentleness, reassuring her.

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Review from Alice S (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have alwats found every member of staff helpful and considerate whenever I have had to ask anything. I feel confident that my mother is very well cared for and treated with dignity. She has frequently commented on how lovely and friendly the staff are and how nice the food is.

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Review from Trish A (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was carried out in a professional, friendly and positive manner.
All feedback was positive.
All our concerns were dealt with.

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Review from Brian G (Son-in-law of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can fully recommend Severn Heights for the excellent care given to my mother-in-law. The management and staff always listen to me and would always contact me if they have any concerns. Although Mom is of a great age (98), I know her mobility is getting worse. It is because of the care she is receiving
that she is still with us.

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Review from Sara M (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we can't praise the service provided high enough. The staff were professional and caring, always making my mother and the family feel welcome and well cared for.
My mother felt safe and happy and always said how much she liked the staff and how nice they all were.
The entertainment
provided was enjoyed, especially the Jubilee celebrations, which gave my mother the chance to spend time with all the family one last time. Would highly recommend Severn Heights Nursing Home.

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Review from B R (Ex Family Member) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Why are you still advertising your nursing home as Covid free? You know and I know this is not the case. Your home has had an outbreak of Covid and it’s shocking to see that you are saying that your homes remain Covid free. Please can you update your websites.

Reply from Shelly Andon, Operations Director at Severn Heights Nursing Home

The letter on our website relates to the article that is linked to on Worcester News and dates back to 8th June 2020, before the vaccine rollout. The letter and article praised our staff for their dedication to the care of our residents, which ensured that prior to the vaccination roll out, our homes were all Covid free and this remains true.
Yes we have had Covid Outbreaks in 2021 and 2022 but the impact of these on our residents have been considerably lessened due to the diligence of our staff and of course due to the vaccination. As you are aware the government now provides very different guidance on how to live with Covid, and with the new more transmissible strains, there is no care facility that has completely escaped the virus, particularly as we have encouraged family and friends to visit freely since the new guidance was put in place.
I will ensure the Covid Free text from our website is removed. Best Wishes.


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Review from Julian R (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On the plus side, the staff at Severn Heights were all friendly, kind and helpful to my mother when she was sent to Severn Heights by the council after discharge from the hospital. They helped her to recover from a broken foot and managed her confusion well.
But, when we raised a significant concern
with the owner, my wife and I were contacted by a rude and combative corporate manager (not at the home) who accused us of lying (whilst pretty well shouting down the phone at my wife) who went on to produce untrue 'statements' contradicting what we had seen with our own eyes, then arbitrarily shut the so-called 'investigation'. We found this really shocking.
Add to that my mother being accommodated in a characterless cell-like room with no view, and the crumbling frontage to the older part of the premises, and I cannot recommend this care company - which is a pity given the goodness of the people who provide the actual service.

Reply from Shelly Andon, Operations Director at Severn Heights Nursing Home

We are glad that you found the staff friendly, kind and helpful. We dealt with your complaint as speedily as possible and our investigation found that your complaint was unsupported on the evidence of the staff who were present at the time. Our conclusions were shared with the Local Authority and the Social Worker in charge of your relative's placement. Your relative has now moved to a new care home and we hope that she is happy and well cared for in her new placement.


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Current Review Score: 8.1 (8.104)

Overview of Review Score

The Review Score of 8.1 (8.104) out of 10 for Severn Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Severn Heights Nursing Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.104 Points relating to the number of positive Reviews for Severn Heights Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 1 Positive Reviews ÷ 9.6 = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Severn Heights Nursing Home

What types of Care is Severn Heights Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Severn Heights Nursing Home provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Severn Heights Nursing Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Severn Heights Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Severn Heights Nursing Home to the centre of Worcester?

4.0 mile(s) as the crow flies, distance by road may be significantly further.