Court House Care Home

3-5 Court Road, Barnards Green, Malvern WR14 3BU
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8.9 67 Reviews
  • Court House Care Home, Malvern
Located in the spa town of Malvern, Court House Care Home provides convalescent, respite and palliative care for adults over the age of 18.

The team of care professionals are experienced in providing care for dementia, old age, physical disabilities, and for younger adults. They are committed to delivering high quality person-centred care that always prioritises the resident's requirements and preferences.

The home offers 60 single rooms, peaceful outdoor settings, and spacious living areas where residents can relax and socialise. Residents are also encouraged to bring their own furniture to help create a cosy and homely environment in their rooms.

Nursing care is available at Court House Care Home and residents can access their own GP if this is required.

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Care Provided by Court House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anamaria Driment (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Court House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £950 – £1,050
    • Self-Funded Nursing Care £1,000 – £1,100
    • Self-Funded Nursing Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Care £1,000 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Nursing Care £1,000 – £1,100
    • RESPITE Self-Funded Nursing Dementia Care £1,050 – £1,100
  • (these prices are only a guideline, please contact Court House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Court House Care Home Reviews (67)

Total of 67, showing 21-40
8.9

Court House Care Home has a Review Score of 8.9 (8.880) out of 10, based on 9 reviews in the last 2 years. Over all time Court House Care Home has 67 reviews.

Overall Experience

  • 42
  • 17
  • 7
  • 0
  • 1

Date Published

67
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58

Review from Angela I (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for a few weeks, unfortunately, she has become unwell and unable to look after herself. We could not have asked for a better placement. The staff here are exactly who you want to look after your loved ones. The kindness and understanding they have shown my Mum and us in
these difficult times has been amazing. The Coronavirus has caused so many difficult situations, that have made everything hard work, they have been positive, cheerful and so caring, my Mum is clean and comfortable, she has clean clothes every day and there is no smell in the care home. We feel that they care for her as we would as her family and for that, we are eternally grateful.

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Review from Bohdan K (Regular Volunteer) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good service, but sometimes too busy for the customers.

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Review from D M (Friend of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. Excellent nursing staff and qualified nurses.
2. Some assistants lack much empathy.
3. Why not make more effort to find driver for the minibus. Most licenses include possibility of driving a minibus and there are certainly volunteers out there. Its a waste knowing that the minibus is just sat there.
4.
Good range of afternoon activities.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Court House Care Home

Thank you for taking the time to write a review and for your positive comments about the Registered Nurses at Court House and activities. We are keen to understand more regarding your concerns about other staff in the Home and would like to have an opportunity to talk to you so that we can take this forward. We are progressing with volunteers and staff to drive our mini-bus and this will happen after the current difficulties have passed and Residents will be able to enjoy trips out of the home. Thank you again for your comments.


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Review from Elaine T (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care afforded to Mum in general. She has recovered remarkably well after a spell in hospital and we thank every one concerned for enabling this to happen. Only one incident during the night marred this when Mum was denied painkillers and called my sister because she said
no one belived her. All was put right with staff the next morning.

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Review from Christine C (Sister of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my sister entered Court House I wanted her to be treated with dignity and respect. In the time she has been here, we have found that she is treated exactly like this and more. Staff are all very pleasant and help us however they can. The activities in the home are very good and well organised.
All in all, my sister is very happy at Court House.

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Review from Joanna H R (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My elderly mum went to the Court House Nursing Home in September, from the acute hospital, for six to eight weeks of rehabilitation after her heart attack in her home in Droitwich Spa. I have noticed it is tired and worn out, with few staff members who are not able to get the 68 residents to the toilet
on time or help other residents who need to get to the toilets but they have been made to wait until the staff have finished their break or staff meeting or wait until the next morning, which is unacceptable, especially if it's your elderly mother who can't hold on until the next morning, to get a bedpan because of the shortness of care staff catering for their own residents needs. Plus Mum's washing went walkabouts because they had told us that everything that belongs to Mum, has to be named inside her clothing. Thank you.

Reply from Clare Sheehan at Court House Care Home

Thank you for taking the time to send in a review. As you know, Court House is divided into three separate houses and the staffing levels are determined according to the dependencies of the residents and is kept under constant review by the Home Manager. I’m sorry if there were occasions when your mother had to wait longer than she would have liked for staff support. Please do feel free to come and talk to the Home Manager regarding this and the concerns you had with your mother’s laundry.


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Review from C H (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very comfortable and well looked after at Court House. She has been here nearly 2 years now and has adjusted well. Care is excellent. Nothing is too much trouble. Food excellent.

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Review from S L (Wife of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely helpful, kind and nothing is too much trouble.

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Review from R E (Son-in-law of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well run, caring facility. Warm welcoming staff are always prepared to help.

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Review from Margot E (Sister of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was very unsettled when she first came to Court House. She had to leave her assisted living facility after 23 years, was in hospital, then to Court House. She has Down's Syndrome, is autistic, non-verbal and has dementia, a challenge for any care home. Since being in Court House, she has flourished.
The staff loves her, look after her extremely well, encourage her with eating and walking. We are extremely satisfied with her care.

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Review from Paul N (Nephew of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very enjoyable day at the home with my aunty on her birthday. We went our into Malvern for lunch and then enjoyed a great sing-song with a band. This was followed by a birthday tea including a candlelit cake. All good fun. Very well managed by the staff.

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Review from Rob A (Nephew of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff at Beacon House for caring for my aunt so beautifully over four years. You made her comfortable, safeguarded her health and I know you made her happy. You were always kind and helpful to her visitors. We will never forget you.

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Review from Jennifer B (Friend of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are pleasant and caring and treat my friend with dignity. She cannot stand and they use a hoist. All residents are clean and have their hair done. Laundry is done on-site. Cooking is also in-house, but I have not been there at meal times.
They have a policy of taking residents to the
toilet when they want to, and also mid-morning and mid-afternoon. In consequence, there is no smell of urine.
The management team are extremely helpful and allow personalisation of rooms such as hanging the resident's own pictures.
Residents are encouraged to leave their rooms and socialise in the day room, which has a lovely view of the Malvern Hills. There are many activities arranged, including music and cooking. Staff sometimes take residents to the local shops.

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Review from S D (Daughter-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all very delighted with the progress our elderly relative has made since arriving at Court House. She is very ill but very happy to be at the home and we are all extremely confident with the nursing that she is receiving especially as we live a long distance from Malvern.

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Review from G J (Friend of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the opening of the garden set out on the patio at the rear of the home and found the staff so pleasant and caring and very helpful. The residents all seemed happy and well cared for. There was a general air of wellbeing and serenity in the home.

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Review from Emma C (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a 2 month stay in hospital where basic care needs were not met my father has been at Court House now for 2 months and has had his dignity and quality of life returned to him - a remarkable team on Midsummer nursing and I thank them for supporting both my father and his family.

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Review from Tony K (Husband of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review covers three days of a fortnights stay.
Staff are outstanding. The accomodation is very good and the food and drinks are good.

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Review from Pauline S (Niece of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I would like to thank everyone at Court House Care Home for the loving care and attention given to our aunt who died in April. A very special mention to the carer who put flowers on our aunts grave and for all the love and care she gave to our aunty.

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Review from Stephen W (Friend of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a friend on a nearly weekly basis for the last six years. He was very very seriously disabled and totally dependent for every bodily function. The staff listened to our requests and responded over time in finding better rooms, better wheelchair comfort - but always treated him with care,
compassion and wonderful attention.

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Review from L D (Resident) assisted by family/friend published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is very happy - staff and residents! Very good activities coordinators. Facilities are updated on a regular basis keeping it safe for everyone.

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Current Review Score: 8.9 (8.880)

Overview of Review Score

The Review Score of 8.9 (8.880) out of 10 for Court House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Court House Care Home is calculated as follows: ( (80 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 104 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Court House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jane

Jane Pugh

Job Title: Home Manager

“For me, kind care is recognising the needs of the individual and supporting Residents and their loved ones.”


As a Registered Nurse, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Court House.


When asked what she enjoys most about her role, Jane remarked:


“Nothing makes me happier than providing a safe and happy environment where Residents receive the highest quality of care.”


Outside of work, Jane enjoys tending to her garden and spending quality time with her husband, family and friends.


If you would like to find out more information about Court House, Jane has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01684 572271
W hc-one.co.uk
E courthouse.manager@hc-one.co.uk