Court House Care Home

3-5 Court Road, Barnards Green, Malvern WR14 3BU
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8.9 67 Reviews
  • Court House Care Home, Malvern
Located in the spa town of Malvern, Court House Care Home provides convalescent, respite and palliative care for adults over the age of 18.

The team of care professionals are experienced in providing care for dementia, old age, physical disabilities, and for younger adults. They are committed to delivering high quality person-centred care that always prioritises the resident's requirements and preferences.

The home offers 60 single rooms, peaceful outdoor settings, and spacious living areas where residents can relax and socialise. Residents are also encouraged to bring their own furniture to help create a cosy and homely environment in their rooms.

Nursing care is available at Court House Care Home and residents can access their own GP if this is required.

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Care Provided by Court House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anamaria Driment (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Court House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £950 – £1,050
    • Self-Funded Nursing Care £1,000 – £1,100
    • Self-Funded Nursing Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Care £1,000 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Nursing Care £1,000 – £1,100
    • RESPITE Self-Funded Nursing Dementia Care £1,050 – £1,100
  • (these prices are only a guideline, please contact Court House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Court House Care Home Reviews (67)

Total of 67, showing 41-60
8.9

Court House Care Home has a Review Score of 8.9 (8.880) out of 10, based on 9 reviews in the last 2 years. Over all time Court House Care Home has 67 reviews.

Overall Experience

  • 42
  • 17
  • 7
  • 0
  • 1

Date Published

67
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9
58

Review from M E (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been an excellent nursing home for Mum's temporary stay following a hospital discharge. Staff and facilities are impressive, friendly, with respectful care.

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Review from Elizabeth B (Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy whilst being in the home and the staff have been kind and helpful. I do have trouble with losing things in the laundry.

Reply from Clare Sheehan, Careline Advisor at Court House Care Home

Thank you for your kind comments regarding the staff and the home. To prevent residents losing clothes when they go to the laundry we are reviewing our process and investigating the purchase of small tags that are applied to the item of clothing clearly indicating which resident they belong to.


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Review from R L (Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent situation.

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Review from Susan T (Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Holly Bush Unit the staff are excellent very caring. The food is great and I am being spoilt. I go shopping in Malvern and they look after me well.

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Review from P J (Resident) assisted by family/friend published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most things ok. The menu is monotonous especially sandwiches and ice cream. Decor in the room needs a refresh and spring clean. TV not useful, no daily visits by any activity staff. Had to provide own chair for the room, no drinking water in the room's tap. Caring/cleaning good as are nursing staff.
Sink plug not fully fitted. Clothes storage very small. Rarely see new management. My bamboo canes have been removed from the garden so I don't know how I'll grow my sweet peas.

Reply from Clare Sheehan, Care Advisor at Court House Care Home

Thank you for your comments. Whilst the Manager and activity staff pop in to see you regularly, they can arrange for more regular meetings to discuss things with you if you wish, especially to go over the variety of choices available at each meal time. Maintenance have checked the TV and the sink plug will be changed. We would really welcome the opportunity to redecorate your room and will ask the Unit Manager to discuss this with you further. The canes for the sweet peas were removed for winter and have now been put back in for the summer months. I am pleased to note that you are happy with the care and cleanliness at the Home.


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Review from Chris B (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I can see my mum's care is to a very good standard. The staff, although busy, are helpful and friendly. I am in my 60's and most of them seem quite young, but are happy in their work. I am ex-ambulance service and quite picky with care but my experience here, both this time and when my mum
and dad were here has been good.

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Review from Pippa R (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 19 months in Beacon Unit. She could be difficult but the staff always treated her with respect, courtesy, and love, and allowed her to live her life her way, right to the end. I look back on my mum's last days and know that they were as good as they could possibly be and will
always be grateful for that.


The staff - all of them - were great; very friendly and very supportive and always kept me informed.


I am very glad that I chose Court House for my mum.


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Review from June S (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother has now passed away. She lived in The Beacon Unit for 7 months. My family and I visited her weekly. Mum was very happy here and treated with utmost kindness as were we when we were visiting.


The staff became friends and were always happy to see us. Mum enjoyed all activities that

took place.


To us, it is a loving, caring happy home.


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Review from Peter W (Son of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the level of care provided by all members of staff highly enough. I'm regularly updated by phone or when I call in, on her condition, if she needs anything or if she had been visited by the doctor. So in all, I'm very happy with the level of care given to my mother.

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Review from Lynn W (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to rate some of the facilities as mum sadly passed away shortly after moving here. What I can say is that all the staff and management were exceptional during this time. We cannot fault the help and support given to us as a family.

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Review from Richard W (Husband of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the many years, I have been visiting my ex-wife on a regular basis I have never had any cause to be dissatisfied with her wellbeing whilst at the home. The staff have always been very helpful and given the best care and attention to the residents that one could ask for. Although her feeding became
very difficult, they showed the greatest patience and consideration as in all things. One member of staff read a great deal to her, and made sure she has a supply of 'talking books'.

Reply from Jayne Duck, Customer Services Administrator at Court House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Dawn K (Sister of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a practising healthcare professional, I went on a personal recommendation made by a care manager when looking for a care home.


Court House was exceptional. Everyone from senior nursing staff to the cleaners treated my brother with the utmost dignity and respect. He was extremely happy at the home

where he spent in final few months. All discussions were jointly made. I felt very cared for myself as well. Standards were excellent.

Reply from Jayne Duck, Customer services administrator at Court House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review it is lovely to hear that your brother was happy with us and that you also felt cared for and informed about everything.


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Review from Joyce B (Resident) assisted by family/friend published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express my sincere thanks for the great care and attention received at Court House Nursing Home. When I was a patient in Hollybush House from January 10th to March 10th this year, following a complex femur fracture, the doctors, nurses, physios, carers and caterers were excellent and I felt
privileged to receive such help and kindness from everyone.

Reply from Jayne Duck, Customer services administrator at Court House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Amanda G (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Court House cared for my mum when she was moved to a nursing home for end of life care. The staff treated mum and our family with compassion, respect and dignity. We spent many hours daily with her and they ensured our comfort during this difficult time. There are no words to express our gratitude to
all staff who cared for mum until she passed away.

Reply from Simone Berkeley, Customer Service Advisor at Court House Care Home

Our condolences, thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and support provided, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from J B (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in my garden on 30th Dec whereby I sustained a complex femur fracture of the left leg, after surgery, I was transferred to the care home on 10th Jan until 10th March for rehab, as I was non-weight-bearing on left leg for 8 weeks. From arriving on a stretcher at Court House, I was made
welcome with warm friendly smiles and taken to a lovely bedroom with good view of the garden. All the nurses and carers both male and female were very good and kind including the activities coordinator and admin. Also laundry lady. The food was nutritious, wholesome and tasty.

Reply from Emily Wilson, Customer Service Administartor at Court House Care Home

Thank you for your lovely review. I am pleased that you enjoyed your stay at Court House and that you were happy with the home and their staff. The Bupa Customer Care Team.


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Review from Michael J M (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent the last 8/9 weeks in the Malvern/Hollybush unit in Court House. The care and attention I have received in Hollybush was exemplary. The caring staff, both male and female, are a credit to Bupa and the management here in Malvern.


Initially, I was transferred to another much closer home

(not Bupa) - after a 3 day period, I made a request to return to Malvern. The experience was far from acceptable and the quality of care was non-existent.
Court House is really first class. Thank you.

Reply from Emily Wilson, Customer Service Administrator at Court House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Celia K (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleasantly surprised by the level of care and delighted by the friendliness and empathy of the staff throughout the facility.

Reply from Rose Pickering, Customer Service Administrator at Court House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Trevor T (Son of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention Mother received during her short stay at Court House Care Home was fantastic. The home was clean and fresh smelling. The staff friendly and supportive.

Reply from Jayne Duck, Customer Services Administrator at Court House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M L (Sister-in-law of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home were very caring, helpful and attentive to provide all facilities required by my brother-in-law before he died.

Reply from Jayne Duck, Customer Services Administrator at Court House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ian R (Son of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my Mum arrived she was made to feel welcome, so too were all of us who visited. The room was nothing extravagant but was of a decent size with all the important things to make a resident's time comfortable. The staff were simply fantastic. Attentive, chatty (my Mum can chat for ages)
and at the end of their shift would pop their heads around the door to say goodbye - that really impressed Mum and made her feel valued by the staff.
They always treated Mum with care, dignity and respect. The range of weekly activities available to residents is very wide and varied, so there is always something for a resident to look forward to participating in if they want to get involved. All these things, but especially the lovely staff, make Court House somewhere I would have no hesitation in recommending.

Reply from Rose Pickering, Customer Service Administrator at Court House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 8.9 (8.880)

Overview of Review Score

The Review Score of 8.9 (8.880) out of 10 for Court House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Court House Care Home is calculated as follows: ( (80 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 104 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Court House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jane

Jane Pugh

Job Title: Home Manager

“For me, kind care is recognising the needs of the individual and supporting Residents and their loved ones.”


As a Registered Nurse, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Court House.


When asked what she enjoys most about her role, Jane remarked:


“Nothing makes me happier than providing a safe and happy environment where Residents receive the highest quality of care.”


Outside of work, Jane enjoys tending to her garden and spending quality time with her husband, family and friends.


If you would like to find out more information about Court House, Jane has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01684 572271
W hc-one.co.uk
E courthouse.manager@hc-one.co.uk