Court House Care Home

3-5 Court Road, Barnards Green, Malvern WR14 3BU
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8.9 67 Reviews
  • Court House Care Home, Malvern
Located in the spa town of Malvern, Court House Care Home provides convalescent, respite and palliative care for adults over the age of 18.

The team of care professionals are experienced in providing care for dementia, old age, physical disabilities, and for younger adults. They are committed to delivering high quality person-centred care that always prioritises the resident's requirements and preferences.

The home offers 60 single rooms, peaceful outdoor settings, and spacious living areas where residents can relax and socialise. Residents are also encouraged to bring their own furniture to help create a cosy and homely environment in their rooms.

Nursing care is available at Court House Care Home and residents can access their own GP if this is required.

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Care Provided by Court House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anamaria Driment (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Court House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £950 – £1,050
    • Self-Funded Nursing Care £1,000 – £1,100
    • Self-Funded Nursing Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Care £1,000 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,100
    • RESPITE Self-Funded Nursing Care £1,000 – £1,100
    • RESPITE Self-Funded Nursing Dementia Care £1,050 – £1,100
  • (these prices are only a guideline, please contact Court House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Court House Care Home Reviews (67)

Total of 67, showing 61-67
8.9

Court House Care Home has a Review Score of 8.9 (8.880) out of 10, based on 9 reviews in the last 2 years. Over all time Court House Care Home has 67 reviews.

Overall Experience

  • 42
  • 17
  • 7
  • 0
  • 1

Date Published

67
1
7
9
58

Review from Jean H (Friend of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, they never pass my door without a wave. Will miss the hubbub of the place, you feel you belong to a community. Would happily recommend the place to anyone.

Reply from Rose Pickering, Customer Service Administrator at Court House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lilian B (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent several weeks at Court House the staff were very good to me. They looked after my every need and nothing was too much trouble for them. I was made to feel comfortable, the only comment I would make is that the meals/food some of them were not very good, could have been better. It was a
happy atmosphere there, which was due to the staff making it so.

Reply from Rose Pickering, Customer Service Administrator at Court House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Jon (Son of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They took my father into care - when the alternative was hospital. They provided exceptional nursing care and attention when my father was very ill, and nursed him back to health - all within 2 hours notice.


Every single member of staff is incredibly helpful and caring - from the manager, nurses,

through to carers, cleaners and restaurant staff. You know your parents are in safe and caring hands - with whatever level of professional nursing help is needed.

Reply from Rose Pickering, Customer Service Administrator at Court House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from David B (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to come into the home as she has lost the use of her legs. She was 94 and had her 95th birthday in there. The staff were amazing and made a real fuss of her on that day, making her a cake and singing happy birthday to her.
As a family we were so pleased the way they treated her, and
anyone that visited her, nothing was too much trouble. I mean all the staff; from the tea lady, the cleaners, the office staff, and the carers and nurses.
It would have been impossible to have been anywhere else that was so friendly and professional in her final few weeks of her life.

Reply from Rachel Elliott, Customer Service Administrator at Court House Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from Deborah (Daughter of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, really lovely place. I had heard bad reviews before my mum went in there but I would recommend it to anyone, it was a great place. Thank you for all your care. Keep up the great work. It nice to know there are places you can put elderly people where they will get cared for.

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Review from Linda (Resident) published on 7 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at the home was an extremely happy one. Having been restricted to a wheelchair because I had broken my ankle I was very reliant on the nursing and care staff. Nothing was too much trouble because I could not "weight bear" I had to be hoisted from place to place. They were very accommodating,
sympathetic and always had a happy smile. They made my stay a very memorable one. Entertainment was laid on for those able to participate and spectators were also a part of it, we all had a good laugh, a great tonic. The only let down was the food; very bland and unappetising all I would say is a lot should be done to improve the situation big time! My thanks to all the staff.

Reply from JW, ME at Court House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the food served at one of our homes. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Andrew W (Son of Resident) published on 3 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, suffering a terminal condition, was very well cared for in his final weeks. His pain was well controlled and the staff were always attentive: they developed a rapport with him, and the senior nurse was extremely professional in keeping us informed in detail about his condition. They helped
all of us through a very difficult situation.

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Current Review Score: 8.9 (8.880)

Overview of Review Score

The Review Score of 8.9 (8.880) out of 10 for Court House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Court House Care Home is calculated as follows: ( (80 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 104 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Court House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jane

Jane Pugh

Job Title: Home Manager

“For me, kind care is recognising the needs of the individual and supporting Residents and their loved ones.”


As a Registered Nurse, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Court House.


When asked what she enjoys most about her role, Jane remarked:


“Nothing makes me happier than providing a safe and happy environment where Residents receive the highest quality of care.”


Outside of work, Jane enjoys tending to her garden and spending quality time with her husband, family and friends.


If you would like to find out more information about Court House, Jane has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01684 572271
W hc-one.co.uk
E courthouse.manager@hc-one.co.uk