Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 257 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (257)

Total of 257, showing 1-20
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 113 reviews in the last 2 years. Over all time Grosvenor House has 257 reviews.

Overall Experience

  • 241
  • 16
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Date Published

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Review from Mike J (Son of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting the establishment is always a pleasure and reassuring of the great care my mother receives.

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Review from K H (Friend of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly, the staff on duty always have a welcoming smile. A hot drink in the cold weather is always welcome. There is always lots of laughter in the lounge the activities manager is amazing and gets all the residents involved with the activities. I would recommend this home to anyone.

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Review from B H (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a happy and caring place. It is a nice, clean home, set in a lovely location.
The staff are always keen to help both residents and their families and visitors.
I feel reassured knowing my mam is well cared for.

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Review from E C (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for a number of years in Grosvenor House. During this time, I have seen that she is treated so well by the staff. It is reassuring to know that she has people to look after her as she is unable to care for herself. Thank you.

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Review from J D (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum moved into Grosvenor House after a long hospital stay, having reached the need for end-of-life care. That care has been outstanding in every way. Every member of the team has been kind, welcoming, and professional, the food excellent and the accommodation first class. Above all, the compassion,
care and respect shown to Mum has been amazing, extending to our whole family. Thank you so much for making Mum's twilight days as good as they could ever possibly be.

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Review from R W (Son of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always nice and warm and clean. The staff are very caring and friendly and it is comforting to know my mother is being well looked after.

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Review from C D (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely welcoming place for my dad, with friendly and helpful staff. He has a nice room with a lovely view of the garden.

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Review from J Y (Sister of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcome, tea/coffee offered. I think its been wonderful for us and pleased with my brother's care and the time he is given. Very good home, I would be happy to come here for my care. It's very homely.

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Review from D C (Friend of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor and friend of a resident, I have always felt the staff are wonderful, always cheerful whenever I come. Nothing is too much for the visitor or the client. They always make me a cup of coffee which is very welcome. The care the clients receive goes for and I cannot say anything good enough
in praise of this nursing home and staff.

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Review from R A (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring.

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Review from A M (Grandson of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister visited our grandad. I have never felt better for my grandad's care. He has been moved so many time in the past and he and myself feel so happy. Lovely house, lovely staff. Very happy.

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Review from A D (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only with the lovely team at Grosvenor House for a few weeks, for end-of-life care. All the staff could not have been more supportive of my brother and I at this difficult time, unrestricted visiting hours were so helpful and we were made excellent coffee and had uplifting chats with the staff
to help us along. They really treated Mum respectfully as they would their own family. We are very grateful.

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Review from E P (Granddaughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely beautiful place! The staff are warm and welcoming.
Grandad is settled well and enjoying living here. All staff are A+ absolute angels.

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Review from P N (Wife of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care. Could not fault the care and attention.

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Review from A G (Stepson of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and a homely feel. 10 out of 10. Keep up the good work.
Thank you.

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Review from S H (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for my dad. The staff are all lovely and caring and he was looked after so well. I can't fault the place. Wonderful!

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Review from S B (Grandson of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have accommodated all our needs and helped with difficult questions we have asked. I cannot thank them enough for the care they have provided.

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Review from C C (Sister-in-law of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had the most wonderful care in Grosvenor House, there was nothing she wanted for. My husband and I are so very grateful we found this wonderful home and that she was so happy here. I shall put my name down!

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Review from K C (Brother of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care from professional very caring people. They looked after her exceptionally well as all other patients. The home and care of all the staff are outstanding. Thank you all.

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Review from J F (Sister of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was very sympathetically cared for by a dedicated staff. They made his final weeks very comfortable.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 113 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 113 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1345 Excellents x 5) + (2 Goods x 4) ) ÷ 1347 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 113 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 113 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (0)

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Frequently Asked Questions about Grosvenor House

What types of Care is Grosvenor House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Grosvenor House have?

There are 25 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Grosvenor House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor House to the centre of Birmingham?

9.0 mile(s) as the crow flies, distance by road may be significantly further.