Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 264 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (264)

Total of 264, showing 181-200
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 119 reviews in the last 2 years. Over all time Grosvenor House has 264 reviews.

Overall Experience

  • 248
  • 16
  • 0
  • 0
  • 0

Date Published

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Review from T B (Son-in-law of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was 89 years old with a multitude of age-related health issues. He spent the last three and a half weeks of his life at Grosvenor House and was treated at all times with kindness, respect and dignity. All the staff were caring and attentive - they were absolutely excellent.

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Review from Kim R (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a better place for my Mom to spend her last hours. She was very content. The staff were absolutely wonderful. Our every need was dealt with, with love, professionalism and care. Thank you to all of the staff I spoke to, including domestic stay. We have been treated with the
utmost courtesy.

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Review from R S (Wife of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is excellent and all the staff is very professional.

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Review from B B (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at this care home, I am very happy and would recommend it to anyone. Lovely activities and staff.

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Review from A J (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful, the surroundings are very bright and clean. Staff are very respectful to my mum. Overall a very uplifting place.

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Review from C A (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of many years is a resident at Grosvenor House and she is very happy there. The staff are extremely kind to her and she enjoys the food.

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Review from J A (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident at Grosvenor House. She is being well looked after and is happy there. Guests are made to feel welcome. The gardens could do with a bit of care and attention.

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Review from Delia T (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad had a massive stroke - thank goodness he is now in the Grosvenor House care home - thank you all for looking after him - you all do a wonderful job.

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Review from Darren P (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Grosvenor House for about a year following his diagnosis of vascular dementia after several strokes. During lockdown one and two, the staff always accommodated us, allowing us to talk to him on the phone wherever possible and as he was more articulate when he said how
much he liked it there. Now we are able to visit, again the staff go above and beyond to accommodate us, very professionally providing us with PPE and carrying out the required tests, whilst still making the visit comfortable and personal for us and my father. I have to make a personal and heartfelt thanks to one member of staff in particular, who has been our main point of contact for both phone calls and visits, without whom the experience would have been much less enjoyable.

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Review from Claire J (Granddaughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my mother was greeted warmly by a lovely lady though, I can’t remember her job role. I’m aware I can’t use her name but she is a credit to the care home, the way she was with my nan was heartwarming and helps me rest assured knowing she’s in good hands.

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Review from Victoria P (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've called to speak to or about my grandad, the staff have greeted me with kindness and seem to be very knowledgeable about his well-being. The staff really put your mind at ease! He couldn't have been in better, friendlier hands.

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Review from Mandy S (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has spent the last 3 years of her life as a resident of Grosvenor House. She has always been very happy. She has been well cared for and has enjoyed getting to know the staff and residents. She was treated with care and dignity until the very end. Thank you for making our lives easier and for
looking after our mom so well.

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Review from D M (Son of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother happy and comfortable. Looked after well bu staff as an individual. Plenty of activities to keep her occupied. Excellent visiting arrangements.

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Review from Andrea P (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Grosvenor House for three years now and is very settled and comfortable. The care she has received and continues to receive is exceptional and the carers working there are very attentive to her needs. Whilst we would absolutely prefer our mom to be well and at home, this is not
possible, so it is very reassuring to know she is 'happy' and extremely cared for.

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Review from J W (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the carehome, care it's not just a job. Their consideration is definitely extended to the residents families too. During the lockdown, they've gone above and beyond and I don't know any words good enough to thank them. I don't know any words good enough - a good award may come close to
what I've seen them do for my mum.

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Review from Elina (Relative of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming and friendly. Very caring towards everyone in their care. The home itself has a bright atmosphere and is well maintained, clean and tidy. Thank you for being so kind and helpful.

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Review from K C (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my Mum's (93 years old) health significantly declined over the last few years we were really struggling to look after her at home, but I was very reluctant to put her into a Care Home. It was an extremely difficult decision. We were almost at breaking point before we decided to try Grosvenor House.
I had looked round most of the local homes but felt comfortable with the offering at Grosvenor House. I made the right decision. The rooms and facilities are lovely; but more importantly, the team that work there are very kind, caring and supportive to both Mum and my family! The Manager is very well organised, efficient and supportive. Mum adores the Entertainments Coordinator; who is always making her laugh out loud; something that hasn't happened for a long time. Mum loves the food. Even though she's now on a puréed diet, the Chef and his team prepare it with loving care, and it’s always beautifully presented. Last but not least the nursing team are fantastic too.

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Review from Vikki H (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred from the hospital after having a stroke. Due to COVID-19, we didn't have a choice of the care home. We could not have asked for a better care home. Dad smiled so much, he loved the staff. He was happy, comfortable and not in pain. He loved it here and we loved coming here to see
him. xx

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Review from S B (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Grosvenor House nursing home for just a short time, one month before passing away. I would 100% recommend this home to relatives or friends. A lovely nurse spent time with my mother and found out some very useful details of my mom's final wishes. She was well cared for, and Mom was
not alone in her final time/days.

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Review from Mark P (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House is a beautifully maintained care home, clean, bright and welcoming, and the staff went above and beyond the call of duty to care for my father during the final two months of his life. They always kept his spirits up and addressed his needs, as well as helping the rest of the family come
to terms with his imminent passing. That they managed to maintain an exceptional level of care during the first weeks of the COVID-19 outbreak is outstanding and a testament to their commitment and dedication to their jobs and those in their charge. I was constantly surprised and impressed by the way they handled the crisis and their residents. I would have no hesitation in recommending Grosvenor House to anyone who might be looking for care for a family member or loved one. The staff are truly a credit to their profession.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 119 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 119 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1417 Excellents x 5) + (2 Goods x 4) ) ÷ 1419 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 119 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 119 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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