Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
Submit a Review
Top 20 carehome certificate
10 257 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

Show Grosvenor House on the Map

Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (257)

Total of 257, showing 221-240
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 113 reviews in the last 2 years. Over all time Grosvenor House has 257 reviews.

Overall Experience

  • 241
  • 16
  • 0
  • 0
  • 0

Date Published

257
29
70
113
144

Review from Jean W (Resident) assisted by family/friend published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get treated very well. All my needs are catered for. My husband dines with me at times which is very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would like to express their gratitude to all the staff at Grosvenor House for the excellent care and health updates we had when they looked after our father. In the short time he was there, they treated him with as much dignity as they could. He was kept clean, comfortable, well fed and socialised.
The rooms are airy, spacious and you can make them as homely as you like. We were so glad to find our father such a caring environment. The staff are so polite, friendly and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son-in-law of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since entering the home in June 2018 all mother's comments have been positive. When visiting all the staff are welcoming and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean E (Grandson of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home. Good food. Well looked after, very friendly staff. Would recommend to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha B (Daughter of Resident) published on 24 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with mom's care.
The staff go out of their way to speak and help you in any way. The home is clean, homely and relaxed. Mom is always clean, comfortable and well looked after. The staff are really professional and I would recommend this home to anyone who wants their loved one
in a caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Delia T (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in here for a few weeks now after a long stay in hospital. He has been washed and dressed and out of bed when he has felt able to. The staff have really looked after him and us as worried family members. The staff and deputy manager have always been very supportive to myself and my mom
and have answered any questions or concerns that we have had regarding my dad and his stay. We have been put at ease by them knowing that my dad is safe and well looked after. They have always contacted my mom if there has been any issues regarding my dad. All staff are very professional and understanding to the needs of my dad. The home is situated in a calm and relaxing part of Alvechurch and the grounds are lovely and have plenty of gardening activities for all residents to do i.e. growing own vegetables for the home to use. The bedrooms are homely and decorated to a high standard.


I would definitely recommend this home to people.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom visited for 10 days respite care. Service was second to none. On arrival, a member of the nursing team went through Mom's medical needs (which are complex) and routine thoroughly - this filled us with confidence. We were never concerned about Mom's wellbeing as we were able to visit/call anytime
and staff handled matters as they arose without the need to consult with us. Mom was sad to leave in the end and referred to her visit as a holiday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deric E (Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and nothing is too much trouble.
the atmosphere is welcoming and certainly, the residents are very lucky to have this place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary N (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is small - 22 residents. It is personalised as only a small turnover of staff with many staff being there long-term and local. Directors and nursing staff are good listeners and requests are immediately attended to. The dignity of everyone is evident and new residents are accepted as part of
the group. The coordinator of activities es excellent and is able to adjust levels as needed and takes small groups who are interested whilst others are dozing!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne Marie B (Daughter-in-law of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is fair to say that without the care, support, compassion and love of all members of the team, the last few weeks would have been far more difficult for the patient and for us, her children.


A truly professional team, which we would recommend to anyone.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey S (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from a long stay in hospital with end of life medication. I chose Grosvenor House from those I have been given because I immediately saw the friendliness and real care that come from all staff towards the wellbeing of both residents and visitors. My mom received attentive nursing
in a pleasant and calm environment, this gave me great confidence when I live so far away. My moms passing is being dealt with, with compassion which again, is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew H (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am Court of Protection for a resident at Grosvenor House in Alvechurch and the staff are so professional and friendly.
The place is very clean and well set out.
The meals are excellent and they take absolute top level care of their residents.
I am very happy with Grosvenor House and its facilities,
staff and cost.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Niece of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, caring and efficient - they always look happy to be there. Aunt has been so well looked after to the point she will be leaving soon and going home! Well done everyone - you have been great x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray Y (Son-in-law of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had to find a nursing home placement for my father in law at very short notice and I had to approach the manager at Grosvenor House to explain our situation and enquire as to a vacancy.
I have to say that I found the whole process, from my enquiring onwards, very positive, helpful and reassuring.
During
my father in law's stay at Grosvenor House, I was present for long periods and he received nothing but care and kindness, delivered in a homely but efficient manner.
I was particularly impressed by the fact that in the first few days the owner visited us and introduced himself and all the staff similarly introduced themselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norma D (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Grosvenor House for a very short time but he was comfortable and able to connect with all the wonderful staff be it nurses of ancillary. They all treated him with respect and friendliness.
He was bedridden and therefore unable to participate in the activities and unfortunately
too deaf to hear the rousing musical afternoons, but he did enjoy the view from the window, the lovely food and especially the puddings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion and experience, since my mother became a resident here in February 2017, we have always found the staff to be very friendly and attentive. The management team are accessible at all times and will address any issues immediately and effectively. Also, some of the team are available for nursing
duties as well as administration. The home is set in beautiful grounds, beautifully decorated with stylish furnishings. Lovely home-cooked food and very clean, spacious surroundings, light and airy. A very calm welcoming home. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Friend of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and neighbour was admitted in April 2017.
Since she has been there she has been treated with respect and dignity by friendly, caring and helpful staff.
There is always someone on hand to talk to.
The food is excellent and no one could care for her better.
We visit three/four times per
week and every time we visit she praises the care she is receiving.
Last time I visited she looked so well I cannot believe she is there for end of life care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R N (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really homely feel, all carers know the residents well and respond respectfully to their needs. Activities are excellent and stimulate residents on various levels. Nursing staff listen effectively and actively respond to needs/concerns of family whether actual or perceived - really well run - communications
are efficient administrators are really professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to this nursing home in October 2016 as I was not pleased with the care at a previous nursing home.
All the staff, activity coordinator, kitchen staff, nursing staff - everyone, are always cheerful, helpful and show care and respect for the residents as well as their visitors.
The
nursing home itself has a 'homely' air rather than institutional. Whatever time of day I visit there is always someone to talk to, to see how my mother has been in herself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise C (Daughter of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Grosvenor House for just over 3 months. There were a few teething problems whilst mum got used to the change and the staff got used to mum.
Any problems or feedback has been addressed promptly.
I am very happy that mum is treated well and cared for to a very high standard would not
hesitate to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 113 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 113 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1345 Excellents x 5) + (2 Goods x 4) ) ÷ 1347 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 113 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 113 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet