Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 264 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (264)

Total of 264, showing 221-240
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 119 reviews in the last 2 years. Over all time Grosvenor House has 264 reviews.

Overall Experience

  • 248
  • 16
  • 0
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  • 0

Date Published

264
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Review from P D (Sister of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has only been there a short time but he has settled in quickly and he is very happy with everything.

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Review from Deanna D (Niece of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has only been there for a short while but he's happy with the carers and with the room. He joins in with the activities and has a laugh with the staff.

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Review from Amanda G (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived at Grosvenor House for six years. It was a lucky day for us when we were introduced to the place. We liked it immediately and know it was the right place for dad. The staff are the best and dad developed a great relationship with everyone. Dad was very poorly on arrival but was looked after
so well he flourished in their care.
I recommend their care and service without reservation.

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Review from Tracy R (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent They have provided caring support and ensured my Mom is settled and happy. The home is very clean and in a lovely setting. All the staff are friendly and helpful and family are always made welcome. As a family, we are happy knowing our Mom is being well cared for and I
would highly recommend this home.

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Review from June P (Sister of Resident) published on 18 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased from Day 1 when my sister came into this home.
It's such a homely place and other residents made us feel welcome.
Your staff are totally dedicated to the people in their care and so friendly to us all.
I've worked as a carer for 33 years and I know how hard this job is.
Well done to
all your staff, I hope you're proud of them, as you should be.

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Review from John H (Friend of Resident) published on 18 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting, I find this home clean and tidy, very friendly staff, always smiling on arrival.

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Review from G W (Husband of Resident) published on 18 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In addition to providing care for my wife, the staff are most helpful to me when visiting.

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Review from Jean W (Resident) assisted by family/friend published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get treated very well. All my needs are catered for. My husband dines with me at times which is very nice.

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Review from E P (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would like to express their gratitude to all the staff at Grosvenor House for the excellent care and health updates we had when they looked after our father. In the short time he was there, they treated him with as much dignity as they could. He was kept clean, comfortable, well fed and socialised.
The rooms are airy, spacious and you can make them as homely as you like. We were so glad to find our father such a caring environment. The staff are so polite, friendly and professional.

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Review from J M (Son-in-law of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since entering the home in June 2018 all mother's comments have been positive. When visiting all the staff are welcoming and helpful.

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Review from Dean E (Grandson of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home. Good food. Well looked after, very friendly staff. Would recommend to others.

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Review from Samantha B (Daughter of Resident) published on 24 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with mom's care.
The staff go out of their way to speak and help you in any way. The home is clean, homely and relaxed. Mom is always clean, comfortable and well looked after. The staff are really professional and I would recommend this home to anyone who wants their loved one
in a caring environment.

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Review from Delia T (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in here for a few weeks now after a long stay in hospital. He has been washed and dressed and out of bed when he has felt able to. The staff have really looked after him and us as worried family members. The staff and deputy manager have always been very supportive to myself and my mom
and have answered any questions or concerns that we have had regarding my dad and his stay. We have been put at ease by them knowing that my dad is safe and well looked after. They have always contacted my mom if there has been any issues regarding my dad. All staff are very professional and understanding to the needs of my dad. The home is situated in a calm and relaxing part of Alvechurch and the grounds are lovely and have plenty of gardening activities for all residents to do i.e. growing own vegetables for the home to use. The bedrooms are homely and decorated to a high standard.


I would definitely recommend this home to people.


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Review from Sharon H (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom visited for 10 days respite care. Service was second to none. On arrival, a member of the nursing team went through Mom's medical needs (which are complex) and routine thoroughly - this filled us with confidence. We were never concerned about Mom's wellbeing as we were able to visit/call anytime
and staff handled matters as they arose without the need to consult with us. Mom was sad to leave in the end and referred to her visit as a holiday.

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Review from Deric E (Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and nothing is too much trouble.
the atmosphere is welcoming and certainly, the residents are very lucky to have this place.

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Review from Rosemary N (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is small - 22 residents. It is personalised as only a small turnover of staff with many staff being there long-term and local. Directors and nursing staff are good listeners and requests are immediately attended to. The dignity of everyone is evident and new residents are accepted as part of
the group. The coordinator of activities es excellent and is able to adjust levels as needed and takes small groups who are interested whilst others are dozing!

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Review from Anne Marie B (Daughter-in-law of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is fair to say that without the care, support, compassion and love of all members of the team, the last few weeks would have been far more difficult for the patient and for us, her children.


A truly professional team, which we would recommend to anyone.


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Review from Tracey S (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from a long stay in hospital with end of life medication. I chose Grosvenor House from those I have been given because I immediately saw the friendliness and real care that come from all staff towards the wellbeing of both residents and visitors. My mom received attentive nursing
in a pleasant and calm environment, this gave me great confidence when I live so far away. My moms passing is being dealt with, with compassion which again, is very much appreciated.

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Review from Andrew H (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am Court of Protection for a resident at Grosvenor House in Alvechurch and the staff are so professional and friendly.
The place is very clean and well set out.
The meals are excellent and they take absolute top level care of their residents.
I am very happy with Grosvenor House and its facilities,
staff and cost.

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Review from Christine H (Niece of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, caring and efficient - they always look happy to be there. Aunt has been so well looked after to the point she will be leaving soon and going home! Well done everyone - you have been great x

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 119 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 119 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1417 Excellents x 5) + (2 Goods x 4) ) ÷ 1419 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 119 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 119 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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