Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 257 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (257)

Total of 257, showing 241-257
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 113 reviews in the last 2 years. Over all time Grosvenor House has 257 reviews.

Overall Experience

  • 241
  • 16
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Date Published

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113
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Review from Colin G (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a few years and I have to say she could not be in a better place. The staff who work here are very friendly, kind and very professional in every way. They look after my mums needs very well, the food is 1st class and the care is superb.

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Review from Frances L (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House has a lovely feel, the staff are all caring and provide consistently good quality care to all residents. I have observed them dealing with awkward residents with patience and good humour. The food is exceptionally good and a choice is always given. I cannot think of anywhere in the country
better.

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Review from Maureen H (Wife of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was happy to take my husband at fairly short notice, knowing that he needed "end of life care". He was not able to participate in group activities but all staff were understanding and caring and engaged him in conversation at very frequent intervals. The attitude of staff was attentive
and helpful, certain staff particularly so. He could not eat much so a lot of effort went with tempting him with food he might like and going out of their way to get things for him. He was made as comfortable as possible but his condition meant it was difficult to him.

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Review from Deena H (Niece of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere, always made to feel welcome. Staff and management extremely helpful and approachable. We as a family are very happy with the care and attention our uncle receives. He has settled in very well.

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Review from Joanne P (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always courteous and look after my father like he is one of the family, always with dignity and kindness the home is always spotless. They cater for all of my father's needs even when he can be awkward and he loves the food. Putting my father in a home was one of the most difficult decisions,
as a family, have ever had to make and we are so pleased we chose this home as we know he is well, happy and completely cared for. It is a weight from our shoulders- thank you.

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Review from Stanley E (Brother of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy in Grosvenor House and is well looked after by the very caring staff. As older brother the care given to my sister does take a lot of worry from myself.

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Review from Trevor B (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and tidy home, just about the right amount of residents. Friendly staff.

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Review from Sue R (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very challenging time having mum put into care, the staff have made it a very good experience for mum and the whole family. Mums general wellbeing has improved immensely since being cared for by all the staff at Grosvenor House. We as a family have always been made very welcome at any time and
are always available to talk to. We could not wish for mum to be in a better place.

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Review from Chris (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Grosvenor House mid December 2015. Sadly she has recently passed away but the few weeks she lived at Grosvenor House she was happy and treated with love, respect and dignity. The staff cared and loved her until the end and ensured she was comfortable in her last hours. Thank you to
everyone we couldn't have asked for more.

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Review from Peter H (Cousin of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a suitable home is difficult and partly luck. First impressions of Grosvenor was of a well run and maintained facility. All the staff wore smart uniforms and there was a general atmosphere of contentment. I was met by a lady who immediately established a welcome feeling of rapport. I was left
alone in the lounge where I spoke to several residents having an art lesson. They were all most complimentary about their care and all gave me the impression of being well stimulated. The nursing care, what I have seen has been of an exemplary standard. Absolutely nothing is too much trouble for visitors and residents alike. Every person is treated individually. I feel so lucky that my relative can finish her days in such a wonderful atmosphere.

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Review from Gail H (Niece of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very well run. The staff are very professional and friendly. My family and I are always made to feel welcome no matter what time we arrive. The staff work really hard to try and treat residents as individuals with their own needs. Well done.

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Review from J K (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers been in Grosvenor House since my father died 18 months ago. I find the care and support given to my mother is excellent. Nothing is too much trouble and myself and husband are always made to feel very welcome. We can also visit at any time which I find very good. The activities provided are
very good and they try to get my mother involved. Food always looks very nice.

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Review from D C (Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is so thoughtful and caring. The home is clean and well organised. Care is given to every aspect of the residents life from excellent nursing to interests and entertainment. All done in a very caring, thoughtful way.
I have observed the staff in all situations with people varying physical
problems and dispositions and each one has been very patient with them throughout.
I highly recommend this home and it really is a home to anyone.

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Review from Susan H (Daughter-in-law of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Grosvenor House, both staff and management were extremely helpful with my mother-in-law and our family. Food is excellent. Cleanliness is up to a very high standard.

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Review from Susan R (Daughter of Resident) published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day we have all been welcomed and made to feel at home. Our mother is having the best care that she could possibly get from all the staff at Grosvenor House. We are updated daily and have seen a big improvement in mums condition since being admitted. We could not be happier with the care
she is receiving.

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Review from Carol L (Daughter of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff polite and cheerful. Place clean. Mom kept very clean. She seems very happy here.

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Review from Marion S (Daughter of Resident) published on 17 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Grosvenor House for end of life care, so some aspects of life there were not applicable to him. The staff were very attentive without being intrusive, enabling him to pass the last weeks of his life peacefully and as comfortably as possible. A high level of support was offered
to us, his family, at such a difficult time. My mother has said that she would be very happy to live at Grosvenor House should the need for assisted living arise.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 113 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 113 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1345 Excellents x 5) + (2 Goods x 4) ) ÷ 1347 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 113 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 113 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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