Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 264 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (264)

Total of 264, showing 261-264
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 119 reviews in the last 2 years. Over all time Grosvenor House has 264 reviews.

Overall Experience

  • 248
  • 16
  • 0
  • 0
  • 0

Date Published

264
32
77
119
145

Review from Susan H (Daughter-in-law of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Grosvenor House, both staff and management were extremely helpful with my mother-in-law and our family. Food is excellent. Cleanliness is up to a very high standard.

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Review from Susan R (Daughter of Resident) published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day we have all been welcomed and made to feel at home. Our mother is having the best care that she could possibly get from all the staff at Grosvenor House. We are updated daily and have seen a big improvement in mums condition since being admitted. We could not be happier with the care
she is receiving.

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Review from Carol L (Daughter of Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff polite and cheerful. Place clean. Mom kept very clean. She seems very happy here.

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Review from Marion S (Daughter of Resident) published on 17 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Grosvenor House for end of life care, so some aspects of life there were not applicable to him. The staff were very attentive without being intrusive, enabling him to pass the last weeks of his life peacefully and as comfortably as possible. A high level of support was offered
to us, his family, at such a difficult time. My mother has said that she would be very happy to live at Grosvenor House should the need for assisted living arise.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 119 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 119 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1417 Excellents x 5) + (2 Goods x 4) ) ÷ 1419 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 119 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 119 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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