Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 264 Reviews
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.
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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (264)

Total of 264, showing 41-60
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 119 reviews in the last 2 years. Over all time Grosvenor House has 264 reviews.

Overall Experience

  • 248
  • 16
  • 0
  • 0
  • 0

Date Published

264
32
77
119
145

Review from J H (Great-grandson of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is always happy when we come to visit. Staff are lovely and very helpful.

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Review from E L (Granddaughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. The staff are very friendly and polite to everyone. Facilities are above standards. Very nice environment.

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Review from D H (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my dad. Very friendly staff, caring and always happy to help.

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Review from Susan T (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for 6 1/2 years and I cannot fault it.
I go almost every day and find the management and staff very hardworking and friendly.
The home has a very warm atmosphere.

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Review from D S (Son-in-law of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my father-in-law to the end of life.
Grosvenor House is so fabulous.

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Review from M S (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the home was excellent for my dad. He was looked after and accommodated at all times with the nurses and one member of staff in particular was exceptional. All in all 10/10.

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Review from A E (Niece of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last year of her life at Grosvenor House and the care has been amazing.

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Review from L H (Granddaughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, look after my nan very well. Staff are fantastic.

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Review from M J (Granddaughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely vibe, friendly welcoming home.
A real effort is made to keep the residents entertained. Thanks for taking good care of my beloved gran!

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Review from J B (Grandson of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the vibe of the home, lots of attention to detail and lots going on. The residents have lots of opportunities for engagement and stimulation. A happy place for all!

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Review from S D (Sister-in-law of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always cheerful and helpful. They always look after the residents in a very caring way. My sister-in-law is always nice and clean. Nothing appears to be too much. Good choice of home.

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Review from C R (Sister-in-law of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my sister-in-law she is nicely dressed and relaxed in her surroundings. Her room is always tidy and she can look outside. The staff are always very welcoming and helpful. A delightful home.

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Review from D P (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is second to none. Every member of staff is a team at Grosvenor House, they are kind, and considerate and treat my mother with respect and dignity. I cannot fault this care home.

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Review from Hannah J (Granddaughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care to residents, lovely staff and welcoming environment.

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Review from C S (Friend of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, had lovely food and the music very good. Setout lovely, nice day and had a lovely time. Thank you.

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Review from Rebecca H (Friend of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff, always there to help and make you smile.

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Review from Bob P (Son-in-law of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so kind and considerate!

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Review from M R (Friend of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend loves this place, it is an excellent and lively place. I love coming to visit. The staff are amazing, caring and kind. Always something going on and residents are very happy.

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Review from T N (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and kind. Lots of support for our family as it was end-of-life care. Happy that my Dad was comfortable and well-cared for.

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Review from M H (Grandson of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and a lovely care home.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 119 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 119 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1417 Excellents x 5) + (2 Goods x 4) ) ÷ 1419 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 119 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 119 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Top 20 Care Homes West Midlands 2025

Recipient: Grosvenor House

Date: Friday 31 Jan 2025 More details

Top 20 Small Care Home Groups 2025

Recipient: Spring View Care Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Small Care Home Groups 2024

Recipient: Spring View Care Ltd

Date: Wednesday 31 Jan 2024 More details

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