Grosvenor House

Aqueduct Lane, Coopers Hill, Alvechurch, Birmingham B48 7BS
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Top 20 carehome certificate
10 257 Reviews
  • Grosvenor House, Birmingham
Grosvenor House is located in the Bromsgrove area (Barnt Green/Alvechurch) and run by Spring View Care, an award-winning, family-oriented care provider well respected in the local area for offering high quality 24/7 nursing care.

At Grosvenor House, they have a dedicated and passionate team providing outstanding nursing care personalised to individual requirements. They go the extra mile to ensure a caring, safe and friendly home-from-home environment.

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Care Provided by Grosvenor House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mercy Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grosvenor House Reviews (257)

Total of 257, showing 81-100
10

Grosvenor House has a Review Score of 10 (9.999) out of 10, based on 113 reviews in the last 2 years. Over all time Grosvenor House has 257 reviews.

Overall Experience

  • 241
  • 16
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Date Published

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Review from Roger B (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always said he will never leave his house that was built to his spec. But when he had his 100th birthday, which Dad organised for 200 people - a great day was had by all. Dad then agreed to go into a home. We were all a little worried, but when he arrived, Dad told us this home was just
fantastic - perfect staff, food, room, and I want for nothing. So now the whole family are very happy.

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Review from R B (Daughter-in-law of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very happy at this home. He really enjoys his food, and the people who look after him are very caring.

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Review from Katherine T (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only spent a short time at Grosvenor House, but her last days were spent in lovely surroundings with very caring staff. We cannot thank everyone at Grosvenor House enough for all their support and care and making Mum comfortable in her final days.

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Review from Sarah T (Granddaughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home with kind and lovely staff.

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Review from Paul B (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, great staff and nice home.

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Review from Jane O (Granddaughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, warm, nice entertainment going on with a singer. Lovely staff.

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Review from K W (Niece of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is very happy and well looked after. She loves getting her hair done and really enjoys the live entertainment. Staff are lovely, friendly and always offer refreshments. An overall lovely, clean, friendly home.

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Review from Nicola W (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is respected and well looked after. The home is comfortable, warm and clean and pleasant to be in. The staff are wonderful, caring and lovely people. My dad seems happy with his room, the routine and the friendly nature of his care.

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Review from S K (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be friendly, efficient and so very kind to me and my family.
I have no doubt that Mum is being very well looked after and this is such a comfort to us all.

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Review from C T (Niece of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie has been in Grosvenor House for a couple of years and when we visit the house is always clean and never smells. The staff are always so polite and helpful, offering tea/coffee when we arrive, couldn't want for more.

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Review from Thomas A (Grandson of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly. Filled me with such confidence that my grandma is being looked after well.

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Review from Denis K (Son-in-law of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very welcoming and eager to help.
My mother-in-law was very content and well cared for.
A very pleasant visit.

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Review from Ian W (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been in her, the care has been very good, and the staff have been attentive and professional.
The home itself and its surroundings are very nice, clean and efficient.

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Review from Sharon G (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not having any experince in a nursing home, I didn't know what to expect, but I can honestly say I couldn't fault Grosvenor House. The staff are so welcoming and caring, and I knew straight away Mum was going to be looked after like she deserved. In her last days and hours, I wouldn't have wanted her
to be anywhere else but here, so a very big thank you to everyone who looked after my mum.

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Review from J H (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place, staff great.

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Review from Lynn D (Niece of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff encourage residents to improve. The staff are very friendly and helpful. The rooms are very clean. Food appetising and lots of enjoyable activities.

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Review from D G (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives top-quality care at Grosvenor House. All staff are very approachable and spend time to make everyone welcome. The atmosphere is happy and bubbly in the home and I really wouldn't want my mum to be anywhere else.

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Review from C S (Niece of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place. Residents always look clean and happy. The activities are brilliant.

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Review from Denise C (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Grosvenor House for over seven years. She has been extremely well cared for throughout the various stages of her illness. Her needs have changed during her time at Grosvenor House and the staff and management have adapted the care accordingly. On the rare occasion I
have had to give feedback, it has been acted on immediately with the resident as the number one priority. The staff turnover is low, which is really beneficial for elderly people who either don’t like change or struggle to cope with it due to dementia or other needs. The home do not use agency staff, which ensures a consistency of care completely under the control of the management. The resident and indeed resident’s family are far from just a number, it really is family run with those values at the core. The staff and management really do ‘care’, they are very kind and always try their best. I looked around twenty plus care homes and know I made the right choice.

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Review from Maureen D (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and all that work there are so kind and helpful. A pleasing place to be.

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Current Review Score: 10.0 (9.999)

Overview of Review Score

The Review Score of 10 (9.999) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 113 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 113 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.999 for Grosvenor House is calculated as follows: ( (1345 Excellents x 5) + (2 Goods x 4) ) ÷ 1347 Ratings = 4.999

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House is based on 113 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 113 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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